Food Waiter
Protea Hotel Entebbe by Marriott
Hi, I’m
Rhonee Dramani
Entebbe
Summary
Dynamic and customer-focused professional with extensive experience at Protea Hotel Entebbe by Marriott. Proven ability in enhancing guest relations and achieving order accuracy while maintaining impeccable cleanliness. Strong multitasking skills and allergy awareness contribute to exceptional service delivery, fostering positive dining experiences and increasing customer satisfaction.
Work History
Protea Hotel Entebbe by Marriott
Food Waiter
Job overview
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Participated in team meetings, providing feedback on service improvements and sharing best practices with colleagues.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Contributed to positive guest experiences by accommodating special requests and dietary restrictions whenever possible.
- Ensured accurate billing procedures, handling cash transactions efficiently, and processing credit card payments securely.
- Fostered a welcoming environment for all guests through attentive service, anticipating needs before they arise.
- Supported management team during high-volume events such as holidays or private parties by coordinating large groups'' seating arrangements.
- Developed strong rapport with regular patrons by remembering personal preferences and engaging in genuine conversation when appropriate.
- Consistently received positive feedback from customers regarding both food quality and level of service provided.
- Upheld safety standards by adhering to proper food handling guidelines during every stage of meal preparation and delivery.
- Gained extensive knowledge of menu items, enabling informed recommendations based on guest preferences or dietary requirements.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Communicated with kitchen staff to enable accurate food preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Protea Hotel By Marriott
Stores Clerk
Job overview
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Performed inventory control, such as counting, and stocking merchandise.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Assisted in the training and onboarding of new team members, sharing valuable insights regarding store policies and procedures.
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Addressed safety hazards promptly by keeping aisles clear of obstructions and cleaning spills quickly to prevent accidents.
- Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
- Operated POS systems to accurately process customer purchases.
- Processed returns and handled exchanges quickly to provide positive store experiences.
- Performed routine price checks to ensure pricing accuracy throughout the store, reducing potential discrepancies at checkout.
- Provided correct change for purchases to avoid customer confusion or disputes.
- Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.
- Managed returns and exchanges efficiently, resolving customer issues promptly while adhering to store policies.
- Increased repeat business through exceptional customer service that fostered loyalty among patrons.
- Contributed to loss prevention efforts, monitoring for suspicious activity and adhering to security protocols.
- Facilitated smooth workflow, coordinating with other clerks to manage peak times efficiently.
- Strengthened team efficiency, training new clerks on store procedures and customer service best practices.
- Supported inventory management by accurately receiving and processing shipments.
- Coordinated with vendors to ensure timely product deliveries, keeping shelves stocked with popular items.
- Improved store's visual appeal by meticulously organizing products and ensuring shelves were always fully stocked.
- Assisted in managing store budget, carefully tracking expenses and supplies to stay within financial guidelines.
- Ensured store cleanliness and safety, performing regular clean-up and maintenance tasks.
- Fostered welcoming store atmosphere, greeting customers warmly upon entry.
- Facilitated positive shopping environment, handling multiple customer requests simultaneously with patience and efficiency.
- Assisted in receiving and verifying incoming shipments of merchandise, ensuring accuracy and quality.
- Maintained accurate inventory records to prevent stock shortages, conducting regular audits and updating database.
- Optimized product placement, using insights from sales trends to highlight high-demand items.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Protea Hotel Entebbe By Marriott
Purchasing Officer
Job overview
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Participated in team meetings, providing feedback on service improvements and sharing best practices with colleagues.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Contributed to positive guest experiences by accommodating special requests and dietary restrictions whenever possible.
- Ensured accurate billing procedures, handling cash transactions efficiently, and processing credit card payments securely.
- Fostered a welcoming environment for all guests through attentive service, anticipating needs before they arise.
- Supported management team during high-volume events such as holidays or private parties by coordinating large groups'' seating arrangements.
- Developed strong rapport with regular patrons by remembering personal preferences and engaging in genuine conversation when appropriate.
- Consistently received positive feedback from customers regarding both food quality and level of service provided.
- Upheld safety standards by adhering to proper food handling guidelines during every stage of meal preparation and delivery.
- Gained extensive knowledge of menu items, enabling informed recommendations based on guest preferences or dietary requirements.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Communicated with kitchen staff to enable accurate food preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Makerere University Kampala
Bachelor Of Accounting from Accounting And Finance
10.2016
Ndejje University Kampala
Diploma from Procurement And Supply Chain Management
04.2012
St. Josephs College OmbachiArua
Uganda Advanced Certificate Of Education from A Level
11.2009
St. Charles Lwanga College KobokoKoboko
Uganda Certificate Of Education from O Level
11.2007
Loinya Primary School Maracha
Primary Leaving Education from PLE
11.2000
Skills
- Strong multitasking
- Customer service focus
- Cleanliness
- Efficient organization
- Salesmanship
- Food safety
- Cash handling
- Guest relations
- Store opening and closing
- Warehouse operations
- Multitasking and organization
- Document management
- Data entry
- Workplace safety
- Inventory coordination
- Documentation and reporting
- Inventory tracking and storage
- Record keeping
- Routine correspondence
- Stock control
- Materials receiving
- Storage management
- Inventory cycle counts
- Order management
- Store operations
- Purchase order management
- Supplier relationship management
- Supply chain management
- Vendor sourcing
- Contract negotiation
- Logistics coordination
- Supplier negotiation
- Bid coordination
- Budget management
- Quality assurance standards
- Cost controls
- Reporting
- Inventory management
- Materials management
- Procurement proposals
- Team work
Timeline
Stores Clerk
Protea Hotel By Marriott
Purchasing Officer
Protea Hotel Entebbe By Marriott
Makerere University
Bachelor Of Accounting from Accounting And Finance
Ndejje University
Diploma from Procurement And Supply Chain Management
St. Josephs College Ombachi
Uganda Advanced Certificate Of Education from A Level
St. Charles Lwanga College Koboko
Uganda Certificate Of Education from O Level
Loinya Primary School
Primary Leaving Education from PLE
Similar Profiles
Reeva JacobsReeva Jacobs
GROUP RESERVATIONIST at PROTEA HOTEL BY MARRIOTT STELLENBOSCHGROUP RESERVATIONIST at PROTEA HOTEL BY MARRIOTT STELLENBOSCH
Nontsokolo Desiree MeiNontsokolo Desiree Mei
Assistant Food and Beverage Manager at Protea Hotel Willow Lake by Marriott BloemfonteinAssistant Food and Beverage Manager at Protea Hotel Willow Lake by Marriott Bloemfontein
NDIDIAMAKA OKOROHNDIDIAMAKA OKOROH
Front Office Manager at Protea Hotel by Marriott OwerriFront Office Manager at Protea Hotel by Marriott Owerri
MERCY CHESOMEKMERCY CHESOMEK
Nanny/Child Care at Nannies of Jubilee Charity OrganizationNanny/Child Care at Nannies of Jubilee Charity Organization
TANDEKA ARONTANDEKA ARON
Graphic Design Intern at SHANIZ CREATIVE TREATSGraphic Design Intern at SHANIZ CREATIVE TREATS