Richard Kalema

• Contributed content to citizenship information system, adding informative documentation on application and registration processes.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Organized, reviewed and filed paperwork for secure recordkeeping.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Established and enforced controls on revenue and expenses to protect company assets.
• Represented company at conferences and seminars to boost outreach.
• Ensures that work plans, procedures and processes for civil (births and deaths) and citizenship p registration are efficient and cost effective.
• Planned and scheduled field activities according to set timelines and order of operations.
• Handled client inquiries by staying up-to-date on government imparted changes and finding unique solutions to issues.

Achievements: Have enabled the registration of over 20,000 Ugandans,as well as streamlined the birth and death registration in Sironko and Bulambuli capturing over 10,000 births and deaths which has improved the civil registration in the area.

• Reviewed company's strategic plans and developed departmental goals and standards to support vision.
• Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
• Hired and trained new hires, providing information and insight into corporate policies and procedures.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
• Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
• Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.

Achievement: Increased company's profitability by 10% which resulted into the facility moving into larger area and also developed a new customer filling system which resulted into avoiding the loss of customer information worth $1,500 every quarter.

• Supported engineering teams on completion designs, workover and production facility modifications.
• Promoted availability of vendor resources through continuous contact and coordination.
• Kept teams on task to complete milestones on time.
• Completed site checks and leveraged computerized applications to document or record findings.
• Managed regular finance tracking for the field staff and expenses.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Recommended products to customers, thoroughly explaining details.
• Reviewed and approved change orders, requests for payments and proposals.
• Created plans and communicated deadlines to complete projects on time.
• Used Microsoft Word and other software tools to create documents and other communications.

Achievement: Helped in development of CRM (Customer Relationship Management System) paper system and the overall understanding of the importance of Scaling Up Zinc and ORS as the recommended treatment for childhood diarrhea.

• Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
• Supported design and implementation of survey instruments such as telephone questionnaires to obtain study information.
• Distilled large amounts of information and produced reports, spreadsheets and documents outlining key details.
• Sorted data into well-organized formats entered the data and transformed into figures using the the statistical program for social scientists (SPSS).
• Planned, modified and executed research techniques, procedures and tests.

Achievement: Contributed to the development of the "Strengthening the Enabling Environment to Scale up Rural Sanitation in Uganda Developing a Rural Sanitation Market in Uganda" Report

• Initiated and coordinated visits by influential persons and community groups for marketing exposure.
• Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building and coaching.
• Scheduled regular outreach exhibitions and educated employees on presentations.
• Conducted online and in person research to identify community development opportunities.
• Gathered opinions and support from grass-roots supporters to solidify group position.
• Educated young people about strategies for driving discussions and promoting social changes.

Achievement: Was able to attract great stakeholders including the Buganda Kingdom and the government of Uganda which resulted into the training of over 12,000 adult learners and set up of more than 80 community development projects.

• Recommended approval or disapproval of credit loans.
• Adhered to banking standards and government lending guidelines for loan services.
• Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
• Devised collection recovery strategies to resolve customer issues and delinquent cases.
• Attended ongoing professional training to facilitate accurate and productive credit management.
• Monitored accounts for signs of fraud and non-payment issues.

Achievement: Reduced loan repayment risk rate by 60% and helped recover over $15,000 of outstanding debt and increased the lending portfolio by 30%.