Richard Mazune
Sales
Kampala
Summary
Strategic-thinking Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results.
Overview
17
17
years of professional experience
Work History
Business Development Manager
Britam Insurance Company
11.2023 - Current
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Negotiated lucrative contracts with intermediaries, securing favorable pricing and terms for our clients.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
Rotary Club of Acacia Sunset President
Rotary District D9213
07.2023 - Current
- Reduced operational costs through strategic cost management initiatives.
- Cultivated company-wide culture of innovation and collaboration.
- Developed and evaluated our club’s strategic plan to make sure it’s current and relevant
- Implemented and regularly evaluated our club’s progress toward its goals
- Inspired every club member to participate in club activities
- Have Created an action plan for each goal and we Celebrate accomplishments.
- Have Attend trainings to develop goals with my leadership team
Team Leader - Church Ministry
Watoto Church
03.2016 - Current
- Monitor team performance and provide constructive feedback to increase productivity and maintain quality standards.
- Promote high standards through personal example to help each member understand expected behaviors and standards.
- Devised and implemented processes and procedures to streamline operations.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior members, helping them develop their leadership potential and advance in their careers.
Client Relationship Manager
Britam Insurance Company
12.2013 - 10.2023
- Achieved 2% debt Ratio consistently through successful management of Over 70Bn book of business by collecting premiums quickly
- And we have the best collection Rate in the industry at 99.8%
- Have Built client and intermediary trust with open, honest communication and consistent follow-through of businesses on proforma, Renewals, New business, and Term policies and now Credits in the Bank
- For business and this has earned us a 90% retention
- Maximized ENP, and PBT via targeted value-driven products like GPA, Motor, Fire Domestic, and Travel
- Receive, listen, Track, and resolve Complaints by clients, and intermediaries, and support clients who have issues resolved in time
- Many of these are always executed on the spot or within 24 hours
- Coordinated Implementation of our LOB system(AIMS) as the head of SPOCs and now we have the best commission-paying system, I managed to bring down the time we spent processing commission from 3 days to less than 2 minutes
- Underwriting, and Claims
- Assisted with the prioritization of initiatives in the Business generation and premium collection by providing recommendations, documenting risks, and outlining mitigation strategies spearheaded the rollout of the Insurance Act 2017 on cash and carry in Uganda and this revolutionized the business in terms of quality of data
- Facilitate weekly client meetings, Broker Meetings, Facultative partners meetings, and Financial Advisors/Agents to work through priority issues like Business generation, premium payment, and claims recoveries, and plan future initiatives
- Improve customer satisfaction across accounts, advocating for client needs with a responsive, adaptable approach from a point of acquisition to claims experience
- And at the moment we have 51% business from Brokers and 49% from other channels
- Elevated team productivity using practical training and motivational strategies
- Have developed Excel data models which all BD staff are using and it has brought down the time we spent working on reports from 3 days to less than 3mins
- The client relationship team can now track all credits in the bank in real time because I developed the Google sheet that now supports the business
- Worked with marketing to develop multi-channel incentives like Bancassurance bonus campaigns, and Agency 'tozikiza' campaigns, have been at the forefront of all the development of the Broker Binder agreements and Agents Retainer modifications
- Developed new BD KPIs that look at exactly what the staff does and aligned them to the BD strategy KPIs and the company KPIs
- Spearheaded the Industry(Credit Managers) to push for cash and carry and full implementation of IFRS 9
- Lead the SPOCs in the Development of MTP module in our LOB system (AIMS) and UIA system modification which now gives us over 1.5Bn
- Every year have been developing Dashboards for the BD team and improving our reports which have seen us improve our decision-making and shorten the time of the meetings from 3hrs to now 1hr or 30mins.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Underwriter & Claims officer
Avenue Insurance Brokers ltd
01.2011 - 12.2013
- Designed claims handling processes by analyzing, tracking, and troubleshooting root causes of previously managed claims
- Expedited the strict compliance with client and carrier guidelines applicable to underwriting and claims handling
- Coordinated final decisions, including fair settlements and denial of liability
- Stored and maintained all underwriting and claims documentation
- Communicated with policyholders to acquire missing information for claims processing
- Aided investigations by transmitting claims information between offices
- Processed new insurance policies, documenting premiums, coverage limits, and account holder information.
Administrator
Prime highway commucations
01.2008 - 11.2011
- Wrote and enforced company policies across different operational areas
- Upheld compliance with internal policies and maintained consistent data confidentiality standards
- Improved information management with enhanced data entry and tracking processes.
MOBILE MONEY AGENT
safaricom
03.2007 - 12.2008
- Converted warm prospects to committed customers using persuasive communication skills and detailed product information on Mpesa
- Communicated with customers to share market conditions and dynamics
- Helped clients In Uganda to send money across east Africa as the only mobile money Agent in Uganda.
Education
Bachelors in Business Administration (Marketing) -
Ndejje University
Luwero, UgandaCertified Public Accountant (Level II) - undefined
The Institute of certified public Accountants of Uganda
Kamapala, UgandaCertificate of proficiency in insurance(General Insurance & Fundamentals of Insurance) - undefined
College of insurance Kenya
Nairobi, KenyaA diploma in computer Technology. (Cisco ccna) - undefined
Makerere University
Kamapala, UgandaPowered Data Analysis and Business Intelligence - undefined
INNATE BRANDS
Kamapala, UgandaMaster of Business Administration (Management) -
Uganda Christian University
Mukono, UgandaDIPLOMA IN INSURANCE - Insurance And Risk Management
The Insurance Training College (ITC) of Uganda
Kampala, Uganda 04.2001 -
Skills
Service solution development
Business development planning
Client communication
Sales coordination
Quality assurance
Analytical thinking
Critical thinking
Task prioritization
Client Service
Customer Service
Prospecting
Business Development
Client Relationship Building
Data Confidentiality
Stakeholder Communication
Timeline
Business Development Manager
Britam Insurance Company
11.2023 - Current
Rotary Club of Acacia Sunset President
Rotary District D9213
07.2023 - Current
Team Leader - Church Ministry
Watoto Church
03.2016 - Current
Client Relationship Manager
Britam Insurance Company
12.2013 - 10.2023
Underwriter & Claims officer
Avenue Insurance Brokers ltd
01.2011 - 12.2013
Administrator
Prime highway commucations
01.2008 - 11.2011
MOBILE MONEY AGENT
safaricom
03.2007 - 12.2008
DIPLOMA IN INSURANCE - Insurance And Risk Management
The Insurance Training College (ITC) of Uganda
04.2001 -
Bachelors in Business Administration (Marketing) -
Ndejje University
Certified Public Accountant (Level II) - undefined
The Institute of certified public Accountants of Uganda
Certificate of proficiency in insurance(General Insurance & Fundamentals of Insurance) - undefined
College of insurance Kenya
A diploma in computer Technology. (Cisco ccna) - undefined
Makerere University
Powered Data Analysis and Business Intelligence - undefined
INNATE BRANDS
Master of Business Administration (Management) -
Uganda Christian University