Summary
Overview
Work History
Education
Skills
Nationality
Languages
Timeline
Generic
Richard Mukasa Kawuma

Richard Mukasa Kawuma

Kuwait City,102

Summary

Dynamic Room Attendant with extensive experience at Waldorf Astoria Kuwait, recognized for exceptional attention to detail and guest privacy. Proficient in inventory management and maintaining high health compliance standards, I excel in creating a welcoming environment while mentoring new staff and ensuring timely completion of tasks.

Overview

4
4
years of professional experience

Work History

Room Attendant Trainer

Waldorf Astoria Kuwait
Kuwait City
04.2024 - Current
  • Maintained fresh towels in rooms by promptly replacing used ones.
  • Changed bed linens daily, adhering to hotel standards.
  • Inspected vacated rooms, documenting damaged items and maintenance needs.
  • Reported and tagged lost and found items for office records.
  • Cleaned bathrooms, including sinks, showers, tubs, and toilets daily.
  • Applied air freshener post-cleaning to ensure pleasant room ambiance.
  • Restocked soap, shampoo, and toilet amenities in bathrooms.
  • Communicated missing items from rooms to supervisor in a timely manner.

Senior Room Attendant

Khalidia Palace Hotel Dubai
Dubai
12.2023 - 06.2024
  • Exercised politeness while dealing with guests and guest property.
  • Remove used towels and bed linens for laundry wash, and replace them with fresh ones.
  • Replace room amenities, such as water, coffee amenities, and washroom supplies.
  • Mentor new staff on hotel standards and cleaning SOPs.
  • Vacuuming, dusting, and maintaining common areas, hallways, and lift landing spaces.
  • Providing turndown service to assigned rooms.
  • Updating the room status before the end of the shift, and handing it over to the supervisor.

Room Attendant

Movenpick Resort Al Marjan Island
Ras Al Khaimah
10.2022 - 12.2023
  • Demonstrated expertise in providing meticulous and efficient housekeeping services to guests in a fast-paced hotel environment.
  • Take ownership of guests' privacy and belongings, while ensuring exceptional service.
  • Responsible for cleaning and sanitizing guest rooms, and stocking supplies.
  • Follow detailed cleaning standards in both stay-over and vacant rooms, as set through Leading Quality Assurance and branded standards.
  • Maintained a high level of customer satisfaction by attending to guests' requests in a prompt and courteous manner.
  • Clean and sanitize all assigned guest rooms and public spaces, including making beds, garbage removal, bathroom cleaning, and disinfecting.
  • Report any maintenance required in guest rooms, service areas, public spaces, and pantries.
  • Demonstrated excellent organizational skills while managing multiple tasks in a luxurious environment.
  • Adhered to all safety and security protocols to ensure a safe environment for guests and co-workers.

Room Attendant

Ajman Hotel
Ajman
04.2021 - 09.2022
  • Executed all cleaning tasks as directed by senior leader.
  • Maintained compliance with Health and Safety standards.
  • Ensured proper supply of linen in each room.
  • Dusting decorations throughout the premises for cleanliness.
  • Trained and mentored new team members to enhance performance.
  • Vacuumed and mopped floors to maintain spotless conditions.
  • Wiped skirting boards and removed stains efficiently.
  • Organized pantries to ensure cleanliness and accessibility.

Education

HIGH SCHOOL -

Mityana Modern
Mityana, Uganda
11.2018

Skills

  • Room cleaning
  • Supply restocking
  • Personal hygiene and well-groomed
  • Good communication skills with an excellent command of the English language
  • Complying with the company dress code and image at all times
  • Romantic turn-down
  • Bed bugs awareness
  • Idea about leading quality assurance, LQA
  • Knowledgeable about Forbes' standard
  • Inventory management
  • Guest privacy
  • Team building
  • Time management
  • Attention to detail
  • Health compliance
  • Maintenance reporting
  • Safety protocols
  • Guest interaction
  • Storeroom management
  • Lost and found procedures
  • Linens and toiletries replacement
  • Trash waste and removal
  • Bed making proficiency
  • Deep cleaning protocols
  • Computer skill

Nationality

  • Ugandan
  • Gender > Male

Languages

English
First Language
Arabic
Upper Intermediate (B2)
B2

Timeline

Room Attendant Trainer

Waldorf Astoria Kuwait
04.2024 - Current

Senior Room Attendant

Khalidia Palace Hotel Dubai
12.2023 - 06.2024

Room Attendant

Movenpick Resort Al Marjan Island
10.2022 - 12.2023

Room Attendant

Ajman Hotel
04.2021 - 09.2022

HIGH SCHOOL -

Mityana Modern

Similar Profiles

CREATE PROFILE
Richard Mukasa Kawuma