Richmondson Sheku Sesay

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
• Promptly responded to inquiries and requests from prospective customers.
• Trained new personnel regarding company operations, policies and services.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Identified and resolved discrepancies and errors in customer accounts.

.

• Monitoring all CCTV cameras allocated in the courtroom and fire alarm systems
• Opening all magnetic doors through the control room.
• Receiving National and International calls for the court and transferring them to the appropriate staff or department.
• Wrote detailed reports outlining case findings for internal files and legal purposes
• Enhanced community safety by conducting thorough investigations, leading to the arrest and prosecution of criminals.
• Participated in court hearings to provide written reports, evidence and verbal testimonies.
• Gathered facts from interviews of suspects, witnesses, and complainants.
• Trained team members on agency processes, court procedures and investigation strategies.
• Strengthened relationships with community, building trust and aiding in crime prevention.
• Mentored junior detectives, sharing knowledge and experience to enhance their investigative skills.

• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Reported suspicious activities and persons to law enforcement.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Controls and monitors CCTV cameras at the American Embassy.
• Give access to staff and authorized persons through the magnetic door from the control operation room.
• Screen all personnel and vehicles entering the premises, including clearance through metal detectors and by use of X-Ray Equipment.
• Control and monitor all communication through the base radio.
• Conduct radio checks to all staff using a VHF handset.
• Control the security control Centre, including fire prevention and alarming system.
• Participated in recruitment panels, selecting candidates who aligned with organizational values and objectives.
• Responded to petty crimes and antisocial behavior.
• Safeguarded crime scenes until investigation officers arrived.
• Issued fixed penalty notices for minor criminal code violations.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

• Completed Coursework: Business Administration, 2009

General Certificate Examination (G.C.E O'Level)