RITAH KAMATSIKO
CSA
Kampala,102
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Advisor
MTN Uganda
01.2021 - Current
- Managed incoming calls from high-value customers, assessing their needs and delivering first-attempt resolutions in line with quality standards.
- Provided exceptional customer service with a positive attitude, adaptable approach, and professional telephone etiquette.
- Advised and educated customers on products and services, effectively using cross-selling and up-selling techniques to boost satisfaction and revenue.
- Escalated customer issues as needed to ensure quick and effective resolution while maintaining high service standards.
- Consistently achieved performance goals and objectives, demonstrating a strong commitment to excellence.
- Handled back-office operations, supporting administrative tasks and ensuring seamless service delivery.
- Took on additional responsibilities and duties to support team and organizational goals.
- Maintained above 99% customer satisfaction level through demonstration of highly effective query response and problem resolution strategies.
DSR
JADMA STARS (UNILIVER)
01.2016 - 01.2019
- Customer Relationship management. Building and maintaining long term trust-based partnerships with buyers, store managers, and foodservice operators (such as chefs and restaurants).
- Distribution & Visibility: Secure and expand product distribution in stores, ensuring optimal shelf placement and brand visibility according to company merchandising standards.
- New Customer Acquisition: Actively prospect and 'hunt' for new business opportunities and high-potential clients to expand the customer base.
- Campaign Implementation: Actively promote and sell marketing campaigns to increase brand awareness and drive sales revenue.
- Route Planning & Time Management: Follow structured daily route plans to maximize efficiency and time spent with customers.
- Market Intelligence: Act as the company's 'eyes and ears' by gathering feedback on buying trends and reporting on competitor activities.
Education
Adminstrative And Secretarial Science - Adminstration
Kyambogo University
Kampala, Banda. 02.2013 - 03.2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Swahili
Upper intermediate (B2)
Interests
Travelling
Working remotely
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Advisor
MTN Uganda
01.2021 - Current
DSR
JADMA STARS (UNILIVER)
01.2016 - 01.2019
Adminstrative And Secretarial Science - Adminstration
Kyambogo University
02.2013 - 03.2017