Human Resources Professional with over 8 years of progressive HR experience and advanced knowledge of employment law, compensation, recruitment and employee relations. Engages with HR service providers and suppliers on HR systems, payroll, insurance and training and development to promote high performing organization with efficient operating systems, professional and skilled staff and sound financial resources. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Human Resource and Administration Officer
Finn Church Aid International
Kampala, Kampala District
01.2023 - Current
Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials thus improving data security and confidentiality by 65%
Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
Managed complex scheduling tasks, ensuring that deadlines were met consistently which improved productivity by 60%
Trained and supervised over 500 employees on office policies and procedures.
Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection thus improving quality of hires by 65%
Collaborated with hiring managers to determine job requirements and understand departmental needs.
Completed physical inventory counts each month thus improving reporting and accountability 98%
Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company by 95%
Performed data entry and completed proper paperwork.
Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
Collaborated with IT department to upgrade inventory management software, enhancing feature set and usability.
Developed and strengthened supplier relationships.
Evaluated vendor performance regularly to maintain reliable supply chain operations and address issues promptly.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification thus reducing damage and loss of property by 100%
Enhanced employee engagement by implementing innovative HR programs and initiatives thus improving productivity by 75%
Monitored and handled employee claims involving performance-based and harassment incidents thus resolving 100% reported incidences .
Monitored administration of benefits program to maintain compliance with employee insurance program for 500 employees.
Coordinated internal communications efforts, keeping employees informed of important organizational updates and changes.
Developed comprehensive training programs, resulting in higher employee satisfaction levels and performance improvements for 500 employees and clients
Managed physical storage units, maintaining organization and accessibility of archived files of about 500 employees.
Maintained strict confidentiality standards, ensuring the privacy of sensitive information for over 600 clients and employees.
Established backup procedures for critical documents, safeguarding against potential loss due to natural disasters or other unforeseen events.
Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates up to 80%
Enhanced candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events hence reducing turn around time by 60%
Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard and this improved organizational culture and productivity to 95%
Regional Human Resource Coordinator
Baylor Uganda
08.2018 - 12.2023
Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
Organized and led staff orientation programs and training to promote collaboration.
Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Distributed employee engagement surveys to identify areas of improvement.
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Reduced employee turnover by analyzing exit interview data and implementing targeted retention strategies.
Implemented performance management systems that provided clear metrics for employee evaluation and development.
Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
Increased employee satisfaction and engagement through creation and execution of targeted wellness and recognition programs.
Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
Met with staff to resolve difficult situations related to performance and conflict management.
Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
Structured compensation and benefits according to market conditions and budget demands.
Facilitated conflict resolution between employees, resulting in stronger working relationships and higher productivity levels.
Oversaw internal investigations of alleged misconduct or policy violations resulting in fair resolutions that protected both the company''s interests and those of its employees.
Reduced employee turnover with effective recruitment strategies that attracted top talent to the organization.
Collaborated with department managers to assess workforce needs, creating strategic plans for staffing adjustments as necessary.
Human Resource for Health Specialist
Baylor Uganda
Kampala, Kampala District
09.2014 - 07.2018
Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments thus increasing efficiency up to 90%
Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures which reduced company loses by 95% .
Collaborated with department managers to identify staffing needs and create strategic recruiting plans thus improving recruitment efficiency by 95%.
Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture which reduced turn over of new hires by 90%.
Fielded employee inquiries related to insurance, pension plan, annual leave, sick leave and employee assistance which improved staff morale and engagement by 95%.
Implemented employee recognition programs, fostering a positive work environment and increased retention rates to 97%.
Coordinated employee training programs to boost skills development and improve overall performance to 95%.
Streamlined recruitment processes, expediting the hiring of qualified candidates.
Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
Ensured compliance with state, and local labor laws through regular audits and policy updates this improved compliance by 95%.
Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Conducted regular performance evaluations, providing constructive feedback to foster professional growth.
Led diversity and inclusion initiatives, creating more inclusive workplace.
Automated workforce morale data collection by deploying employee-facing feedback dashboards.
Developed specific workforce target metrics to align employee base with specific business needs.
Supported human resources department in areas such as people metrics, reporting, finance and analytics which improved decision making by 75%.
Analyzed large data sets to detect behavioral and operational patterns with potential to negatively impact productivity.
Optimized data security measures within the HRIS system, safeguarding sensitive employee information from unauthorized access or misuse this improved data security and confidentiality by 70%.
Collaborated with IT teams to address system bugs and implement necessary updates, maintaining optimal performance.
Acted as a liaison between HR and IT departments, fostering collaboration and ensuring effective communication to support successful HRIS initiatives.
Enhanced candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events which increased quality of hires by 75%
Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
Analyzed recruitment metrics to identify areas for improvement and adjusted strategies accordingly this improved decision making by 68%
Data Verification Officer
MTN Uganda Limited
Kampala, Kampala District
08.2013 - 08.2014
Initiated, performed, documented and approved data validations and technology or test method transfers and this improved data quality to 90%.
Enhanced data accuracy by conducting thorough verification procedures on collected information.
Reduced errors in data entry by consistently reviewing inputted information and making necessary corrections which improved data quality to by 95%.
Assisted team members in completing large-scale projects, meeting tight deadlines with accurate data entry this improved performance by 65%.
Expedited workflow through proficient use of software tools such as Microsoft Excel, Word, Access, and other database programs.
Prioritized multiple tasks effectively under tight deadlines without compromising on quality or accuracy standards.
Increased productivity with well-organized file management systems, ensuring easy access to essential documents.
Ensured seamless communication between departments by accurately entering relevant information into shared databases.
Fostered positive relationships with both internal and external stakeholders, providing support when needed during data processing tasks.
Enhanced data accuracy by implementing efficient data entry techniques and double-checking entered information.
Streamlined the data entry process for improved efficiency and faster completion of tasks.
Facilitated smooth operation of daily activities within the department by performing various administrative tasks in addition to data entry responsibilities.
Provided timely and accurate updates on the status of assigned projects, ensuring transparency and collaboration among team members.
Education
Post Graduate Diploma in Human Resource Management - Human Resource Management
Uganda Management Institute
Uganda
08.2017 - 08.2018
Bachelor's Degree in Industrial And Organizational - Pyschology
Makerere Univesity
Uganda
08.2010 - 08.2013
High School Diploma -
Mbarara High School
Uganda
03.2008 - 12.2009
Uganda Certificate of Education - Liberal Arts And Sciences
Muntuyera High School
Uganda
03.2004 - 07.2007
Skills
Policy and procedure modification
References
1. Mr. Godfrey Luse
Human Resource Manager, Bank of Africa
godfreyluse8@gmail.com
+256784283225
2. Abaho Derrick
Finance Manager, Finn Church Aid
drwichwekende@gmail.com
+256701216785
3. Mr. Micheal Koima Musiime
Leadership Manager, Ministry of Health Uganda
mmkoima@gmail.com
+256782357602
Timeline
Human Resource and Administration Officer
Finn Church Aid International
01.2023 - Current
Regional Human Resource Coordinator
Baylor Uganda
08.2018 - 12.2023
Post Graduate Diploma in Human Resource Management - Human Resource Management
Uganda Management Institute
08.2017 - 08.2018
Human Resource for Health Specialist
Baylor Uganda
09.2014 - 07.2018
Data Verification Officer
MTN Uganda Limited
08.2013 - 08.2014
Bachelor's Degree in Industrial And Organizational - Pyschology
Makerere Univesity
08.2010 - 08.2013
High School Diploma -
Mbarara High School
03.2008 - 12.2009
Uganda Certificate of Education - Liberal Arts And Sciences
Muntuyera High School
03.2004 - 07.2007
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