Roland Magezi

• Company Overview: an international school found in Muyenga, Kampala, Uganda

To be responsible for the provision of ICT support in all areas and provide help and support for like 15 to 20 staffs and student

• To provide day to day management of access to the ICT systems and services as well as Maintaining the school's network
• To monitor and manage the system of book keeping where you have to see all the books taken and those returned by the students
• To monitor and manage the ICT helpdesk to ensure any issues are rectified quickly and efficiently
• To collect, organize and interpret information to help colleagues and clients use it in making decisions
• To help monitor that daily backup systems and disaster contingencies are in place in the event of such faults to minimize disruption
• Logging and managing support calls and overseeing repairs or maintenance in the case of equipment, which is under warranty, or a maintenance or lease agreement
• Training students and teachers on how to use different systems and software and now there has been an increase of students and teachers by 40%.
• By streamlining the operations and prioritizing the tasks, the school have managed to increase revenue like by 40% and hence increase in staff as well as students.
• An international school found in Muyenga, Kampala, Uganda

• Company Overview: represents Major European and American automobile manufacturers such as Land Rover, Jaguar, Ford, Lincoln, Ferrari, Maserati, and Ford Trucks
• Exterior: Washing, waxing, and drying vehicle exteriors using appropriate equipment and techniques working on over 80 cars per day.
• Interior: Vacuuming, shampooing, and cleaning interior surfaces, including seats, carpets, and windows
• Wheels and Tires: Cleaning wheels and tires to ensure they are spotless
• Maintaining the cleanliness and organization of the car wash facility
• Ensuring the car wash equipment is in good working order
• Meeting with customers to understand their needs and expectations which increased the turn-up of customers by like 26% in a single year.
• Ensuring that the vehicle meets the customer's expectations
• Represents Major European and American automobile manufacturers such as Land Rover, Jaguar, Ford, Lincoln, Ferrari, Maserati, and Ford Trucks

• Company Overview: the world's largest district cooling services provider
• To provide installation, maintenance, repair and support of water systems and services of over 150 buildings.
• To assist the team with various tasks related to plant machinery, electrical systems, and equipment, including breakdowns, preventive maintenance, and ensuring a safe and organized work environment
• To provide technical assistance and basic training to staff and students
• The world's largest district cooling services provider

• Company Overview: a newly built hospital in the premises of former Naguru Health Centre IV
• I was responsible for Information, communication and technology at the Hospital
• I was able to work with the hospital to diagnose the needs of the like 40 end users in the different department by providing an efficient and effective ICT Technical Support Service to members of the hospital
• To install, configure, manage and maintain hospital servers, clients and peripherals
• To proactively monitor and respond to ICT helpdesk tickets
• To provide ICT training and support for staff and interns including instructing members in the basic use of software programs as necessary
• Managing other ICT support Staff if required
• A newly built hospital in the premises of former Naguru Health Centre IV
• My responsibilities include, liaison with various departments in the hospitals on issues to do with Information technology support, such as diagnosing, installation of new computer systems hardware and software, support in computer setting up, testing, cleaning and servicing, maintenance, upgrade of computer software, trouble shooting of the system, configuring and maintaining security of the local area network (LAN) and the wide area network (WAN), internet connectivity, office intercom and website designing

• Support in computer setting up, testing, cleaning and servicing, maintenance, upgrade of computer software, trouble shooting of the system where i could work on like 15 calls a day.
• Facilitate communication between Management, Health Volunteers Overseas, Clubfoot Care Project and students as it relates to activities and the required timelines established on an on-going basis for the duration of the project period
• Serve as the point person for coordination of required inventory items on an ongoing basis, and ensuring correct inventory levels are maintained
• Compile data, statistics and other information
• Create and update brochures keeping hard copies for distribution
• Keep all office supplies related to IT at levels required for smooth operation of the Department and different Projects under the Department, keeping in mind reordering timelines and increased or reduced activities
• Record and prepare minutes of meetings, seminars and conferences
• Answer telephone and relay telephone calls and messages
• Maintain equipment inventory lists and give information for purchase of necessary capital equipment and making sure equipment is being appropriately used
• Promote effective utilization of material for optimum service delivery with an emphasis on efficient outcomes that meet the needs of the population
• Oversee the implementation of ethical standards set by the hospital and the different projects and reporting any discrepancies
• Establish and maintain a strong positive working relationship with the Medical Staff; provide guidance regarding various issues, as required
• Actively promote continuous quality improvement and compliance with the hospital standards and requirements
• Make sure that the Head of Department and Project Directors are kept updated of all developments in the IT section and that their attention is drawn to issues that need their input
• Keep hard copy documentation in chronological order of all communications for future reference
• Respond to all communications in a timely fashion in relation to the ongoing progression of the activities of the IT section
• Follow up on all action items to insure activities are being done within the required timelines
• Performed troubleshooting and repaired peripheral devices such as printers, scanners, laptops and desktops.
• Performed troubleshooting and repaired peripheral devices such as printers, scanners, desktops and laptops.