Ronald Katabarawa
Kampala
Summary
Dynamic Customer Care & Liaison Officer at National Medical Stores with expertise in problem resolution and communication. Proven ability to enhance customer satisfaction through effective order tracking and proactive updates. Skilled in office management and human resources, leveraging strong writing and editing capabilities to drive improvements in service delivery.
Overview
2026
2026
years of professional experience
Work History
Customer Care & Liaison Officer
National Medical Stores
07.2021 - Current
- Order Tracking and Status Updates: Monitor and track delivery orders
- Provide real-time updates to customers regarding the status of their deliveries
- Communicate any delays or issues with customers proactively
- Customer Inquiries: Respond to customer inquiries related to deliveries promptly and professionally
- Address customer concerns, questions, and complaints effectively
- Provide information about delivery policies, procedures, and timelines
- Communication Channels: Utilize various communication channels such as phone, email, chat, or social media to interact with customers
- Ensure a consistent and positive tone in all communication
- Problem Resolution: Work to resolve delivery-related issues and discrepancies
- Collaborate with internal teams such as logistics, operations, and customer service to solve problems
- Customer Education: Educate customers on how to use delivery tracking tools or online platforms
- Provide information on delivery options, including express delivery or alternative delivery locations
- Feedback Collection: Gather feedback from customers regarding their delivery experience
- Use feedback to identify areas for improvement in the delivery process
- Documentation and Record Keeping: Maintain accurate records of customer interactions and transactions
- Document details of delivery-related issues and resolutions
- Coordination with Delivery Teams: Liaise with delivery personnel to ensure accurate and timely deliveries
- Communicate any special instructions or considerations from customers to the delivery team
- Quality Assurance: Implement and uphold quality standards for customer service within the delivery department
- Monitor and evaluate customer care processes to identify areas for improvement
- Adherence to Policies: Ensure compliance with company policies and guidelines related to customer care and communication
- Stay informed about any updates or changes in delivery procedures
- Emergency Response: Handle emergency situations or unexpected disruptions in the delivery process professionally
- Provide guidance to customers during unforeseen circumstances affecting deliveries
Delivery Clerk
National Medical Stores
06.2020 - 05.2021
- Account for supplies handed over or distributed which include Trip authorization forms, delivery notes/ invoices, manifests, and or journey numbers
- Ensure all picked and packed supplies are dully scanned, recorded in the security book and loaded on the assigned vehicle to be delivered to the desired destination
- Supervise the offloading of supplies for accountability of supplies at the destined facility and ensure they are handed over in totality
- Ensure that different supplies are handed over as per the guidelines of the Stores and Operations Manual i.e
- Both for none and cold chain items
- Ensure verification of delivered supplies is done to the satisfaction of the intended recipients in line with the Stores and Operations Manual
- Maintain required delivery records
- Identify any risk(s) noted during the course of execution of duties and formally report to relevant authorities
Human Resource Assistant
Hospice Africa Uganda
06.2018 - 12.2020
- Followed-up on actions related to Section’s human resource activities, for example in the recruitment of staff, job classification reviews, separation, training etc;
- Entered and maintained administrative data, records of staff attendance, rosters on a daily basis;
- Followed up with various heads of sections on staff performance appraisals;
- Responsible for day to day administration of the office and personnel;
- Updated and monitored staff leave rosters on daily basis;
- Maintained staff personal files and ensured confidentiality of documents as adhered to at all times;
- Assisted staff in submission and processing of claims for entitlements, namely medical claims, overtime/compensatory time offs, travel claims and expense claims;
- Arranged induction and accommodation for new staff coming to office;
- Responsible to provide and manage the overall provision of Human Resources services, policies, and programs for the entire office;
- Identified opportunities for improvement and resolved discrepancies;
Freelance Writer
Nile Post Uganda and New Vision
- Article Writing: I was charged with creating news articles, features, opinion pieces, or other content based on the publication’s needs.
- Research & Interviews: Conduct in-depth research and interviews sources to ensure accurate and engaging content.
- Editing & Revisions: Work with editors to refine and revise content based on feedback.
Education
Diploma - Journalism & Communication
Uganda Management Institute
03-2025
Bachelor’s Degree - Social Sciences
Makerere University
Kampala, Uganda01.2018
Uganda Advanced Certificate of Education -
Kazo Secondary School
01.2013
Certificate - Computer Skills
Kaaro High School
01.2013
Uganda Certificate of Education -
Buremba Secondary School
01.2011
Primary Leaving Examinations -
Bugarihe Primary School
01.2007
Skills
- Office Management and Administration
- Writing and editing
- Eloquence
- Human Resources/Personnel Management
- Computer operations
- Word Processing
- Typing
- Basic Graphic design
- Social Media Communication
References
- Mr. Antonny Ahimbisibwe, Human Resource Officer, Hospice Africa Uganda, 0775632302
- Mr. Andrew Mpamize, Customs Officer, URA, 0757838207
- Mr. Nobert Kazibwe, Principal Transport Officer, National Medical Stores, 0772467623
Summary Of Experience
Over 3 years of experience in Human Resource Management, Office administration, and Advocacy and Communication working with reputable organizations namely Hospice Africa Uganda and National Medical Stores which are fast paced environments demanding strong organizational, technical and interpersonal skills. I am trustworthy, ethical, committed to work, have respect for superiors and clients, tactful, confident and able to interact with people at all levels. I am resourceful in completing assignments (meeting deadlines), able to work in multi-tasking environment effectively. I am an effective communicator with excellent relationship building, interpersonal and organizational skills, strong analytical skills, problem solving, flexible and with detail oriented attitude and a good team player.
Timeline
Customer Care & Liaison Officer
National Medical Stores
07.2021 - Current
Delivery Clerk
National Medical Stores
06.2020 - 05.2021
Human Resource Assistant
Hospice Africa Uganda
06.2018 - 12.2020
Freelance Writer
Nile Post Uganda and New Vision
Diploma - Journalism & Communication
Uganda Management Institute
Bachelor’s Degree - Social Sciences
Makerere University
Uganda Advanced Certificate of Education -
Kazo Secondary School
Certificate - Computer Skills
Kaaro High School
Uganda Certificate of Education -
Buremba Secondary School
Primary Leaving Examinations -
Bugarihe Primary School
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