RONALD NASAWALI
CONTENT WRITER
Kampala,CENTRAL
Summary
- Versatile Content Writer proficient in researching, writing and editing diverse content. Works with minimal input to produce engaging, authoritative and error-free work.
- Enthusiastic Team leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of content writing, editing skills and branding. Motivated to learn, grow and excel in content development field.
- Schedule adherence and time management capability to effectively submit projects as agreed.
- Expertise in microsoft word, Power Point and Excell, data entry and analyzing information. Looking to obtain a challenging position in an ethical and diverse company with the opportunity to learn new skills.
- Superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
- Resourceful Sales Agent skilled in convincing, persuading and closing sales deals. Skilled negotiator and complex problem-solver with solid record of success.
- Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers.
- Access to reliable internet connection and thus can work remotely to deliver timely high quality work on a project.
Overview
11
11
years of post-secondary education
9
9
years of professional experience
Work History
Salesperson
N IC LIFE ASSURANCE CO LTD
KAMPALA, UGANDA
08.2020 - Current
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Acquired twenty new customers, generating fifty % of team revenue.
- Achieved eighty % of goal through suggestive selling and upselling.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maximized sales through effective client relationship development, resulting in consistent ranking in top 1 of team.
- Managed customer from initial contact to closing with efficiency and attention to detail, which helped build loyalty and partnerships.
- Increased product appeal and customer experience by interacting directly with eighty customers per month
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Improved customer service and telecommunication skills to build lasting relationships.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate services.
- Developed and grew leads through repeat business and customer referrals.
SUPERVISOR
EXODUS SACCO
KAMPALA, UGANDA
06.2016 - 08.2020
- Organized the work flow for the whole week and thus consequently the entire month.
- Assigned each member of my team to the relevent task for the right time to ensure quality services
- Ensured cleaness, general repair and maitanence of all the work premise facility.
- Made daily orders for the restaurant inputs, as well as confirm product quality at delivery through good book keeping mechanism
- Worked hand in hand with the head chef to ensure that the output was of the required standard and amount per day.
- Addressed any customer query and concern as well as ensure timely servise delivery.
- Made monthly reports about the general condition of the restaurant and also made occasional reports as need would arise.
- Liased with clients and asked open ended question for understand the quality of service we are providing.
- Supervised my staff even at the clients premises to ensure an excellent service for our clients.
- Acted as the go-between our clients needs and my top bosses business demands.
- Ensured that the cashier banked all daily revenue made on a daily basis.
- Worked hand in hand with the accountant to ensure payments by clients, banking of cash by cashiers and timely salary payments to staff as well as bonuses.
- Organised and directed staff meeting in the absence of our manager as well as convery the new organisations procedures.
FRONT OFFICE ADVISOR
UGANDA TELECOM
KAMPALA, UGANDA
04.2011 - 11.2015
- Delivered service to customer within specific timeframes.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Handled 6000 calls per month to address customer inquiries and concerns.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Improved [type] through consistent hard work and dedication to [project or department or task or customer].
- Maintained energy and enthusiasm in fast-paced environment.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Worked flexible hours; night, weekend, and holiday shifts.
- Collaborated with department supervisors to achieve monthly set quators.
Education
Bachelor of Science - PHYSICS
KYAMBOGO UNIVERSITY
KAMPALA 08.2007 - 02.2011
High School Diploma -
EAST HIGH SCHOOL NTINDA
KAMPALA 02.2005 - 12.2006
High School Diploma -
NABUMALI HIGH SCHOOL
MBALE 02.2003 - 12.2004
High School Diploma -
NABUMALI HIGH SCHOOL
MBALE 02.1999 - 12.2002
Skills
Problem solving strength
undefinedTimeline
Salesperson
N IC LIFE ASSURANCE CO LTD
08.2020 - Current
SUPERVISOR
EXODUS SACCO
06.2016 - 08.2020
FRONT OFFICE ADVISOR
UGANDA TELECOM
04.2011 - 11.2015
Bachelor of Science - PHYSICS
KYAMBOGO UNIVERSITY
08.2007 - 02.2011
High School Diploma -
EAST HIGH SCHOOL NTINDA
02.2005 - 12.2006
High School Diploma -
NABUMALI HIGH SCHOOL
02.2003 - 12.2004
High School Diploma -
NABUMALI HIGH SCHOOL
02.1999 - 12.2002
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