ROSE KABANEKERA
FORT PORTAL
Summary
Proven leader in the hospitality sector, adept at boosting customer satisfaction and streamlining operations at NYAIKA HOTEL. Skilled in complaint handling and food and beverage service, I enhanced dining experiences through meticulous staff training and efficient task delegation. Achieved significant improvements in service quality, leading to higher guest retention rates.
Overview
11
11
years of professional experience
Work History
Waitress Supervisor
NYAIKA HOTEL
01.2020 - 09.2023
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
WAITRESS
KYANINGA LODGE
03.2017 - 06.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Caregiving
Own
06.2016 - 12.2016
- MATERNITY LEAVE
Waitress Trainee
MOUNTAINS OF THE MOON HOTEL (2000)LTD
07.2015 - 09.2015
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
WAITRESS
GARDENS RESTAURANT
01.2013 - 05.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
GED -
KIBIITO SECONDARY SCHOOL
FORT PORTALHigh School Diploma -
FORT PORTAL INSTITUTE OF COMMERCE
FORT PORTAL04.2017
Skills
- Task Delegation
- Complaint Handling
- Order Accuracy
- Sales Promotion
- Customer Service
- Food and Beverage Service
Timeline
Waitress Supervisor
NYAIKA HOTEL
01.2020 - 09.2023
WAITRESS
KYANINGA LODGE
03.2017 - 06.2019
Caregiving
Own
06.2016 - 12.2016
Waitress Trainee
MOUNTAINS OF THE MOON HOTEL (2000)LTD
07.2015 - 09.2015
WAITRESS
GARDENS RESTAURANT
01.2013 - 05.2015
GED -
KIBIITO SECONDARY SCHOOL
High School Diploma -
FORT PORTAL INSTITUTE OF COMMERCE
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