Rose Muhairwe
Kampala,256
Summary
Dedicated Human Resource professional with a Bachelor's degree in Human Resource Management and several years of experience working in various roles. Possesses excellent communication, analytical, and leadership skills. Fluent in English, Runyankole/Rukiga, and Luganda. Looking for a challenging position in a reputable organization where I can apply my skills and knowledge to drive business success
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Tele-collections Officer
Pay24 Financial Services
07.2023 - Current
- Contacted customers with outstanding debts via phone to negotiate payment arrangements, fostering timely repayments.
- Collaborated with customers to create tailored repayment plans based on account statuses, enhancing customer satisfaction.
- Resolved customer debt issues by identifying solutions that balanced customer needs with organizational interests.
- Addressing customer inquiries and concerns regarding their debts, payment options, and account statuses.
- Updating the loan tracker with all communication and agreements made with customers regarding repayment.
Call Centre Representative
MultiChoice Uganda Limited
01.2021 - 06.2023
- Receiving calls from customers who are seeking support or assistance using the Pure Cloud Genesys computer application and listen to customers' queries and complaints.
- Responding to customers' inquiries accurately and promptly and providing customers with the information they need and explaining complex issues to them in a simple and understandable manner.
- Identifying and diagnosing customer issues quickly and accurately using the Clarity computer application and providing solutions to troubleshoot and resolve the problems.
- Escalating Complex issues that cannot be resolved over the phone to a supervisor or specialist who can provide more in-depth support.
- Recording Information and keeping records of all customer interactions, including the issues reported and the solutions provided accurately and in a timely manner using the Clarity Software.
- Collected customer feedback to inform management about satisfaction levels and common concerns. to the management team regarding customer satisfaction levels, common issues, and areas for improvement.
- Meeting Performance Targets set by such as call volume, call resolution time, customer satisfaction ratings, and sales targets.
- Calling customers and reminding them on their due date and next payments, and also educating them on how to use the self service platforms like USSDS for both MTN and Airtel to make payments as well as apps (Mydstv and Mygotv apps).
Credit Officer
Rushere Sacco, Nyakasharara Branch
01.2018 - 12.2020
- Evaluated creditworthiness and risks and gathered financial data and documentation from clients.
- Analyzed risks and approved or rejected loan requests.
- Reviewed loan requests and assessed clients' financial status.
- Calculated financial ratios such as credit scores and interest rates and set up payment plans.
- Contacted clients and informed them of their debts and ensured payments are made as soon as possible.
Front Desk Manager
Rushere Community Hospital
01.2016 - 12.2018
- Greeted, registered, and checked in patients.
- Accepted payments from customers on behalf of the management.
- Supervised employees and ensured work was completed on time and premises were clean and organized.
- Calculated client billings and provided invoices.
Intern
Mbarara District Local Government
01.2015 - 12.2015
- As a human resource internee, I was responsible for supporting the human resource department in various tasks. Some of these included:
- HR administration: Assist in the administration of various HR tasks, such as maintaining employee records, preparing HR reports, and tracking employee attendance.
- Training and development: Assist in the development and implementation of training programs for employees, including orientation sessions for new hires.
- Recruitment and selection: Assist in the recruitment and selection process of new employees, including advertising job vacancies, screening resumes, and scheduling interviews.
- Assist in the performance management process by helping to monitor employee performance, conducting performance evaluations, and providing feedback to employees.
Education
Bachelor - Human Resource Management
Bishop Stuart University
Mbarara , 08.2013 - 10.2016
U. A. C. E -
Sentah College
U. C. E -
Sentah College
Skills
- Microsoft Office
- Computer skills
- Networking
- Information System Practices
- Confidentiality
- Accuracy
Personal Information
- Gender: Female
- Nationality: Ugandan
References
- Nicholas Rwabazaire, Credit Officer, Rushere Sacco Nyakasharara, +256759604143, rwabnichi@gmail.com
- Ms. Shamim Namulanzi, Supervisor, MultiChoice Uganda Limited, +256704192621, Shamim.namulanzi@isonxperiences.com
- Mr. Ainebyona Abert, Executive Director, Bamwetanya Human Rights Awareness Uganda, +256775304073, bahau@gmail.com
Knowledge Skills And Competences
- Proficiency in the use of G-suite and Microsoft office packages
- Good Computer skills, Networking and Information System Practices
- High level of Confidentiality and accuracy
Attributes
- Good analytical skills
- Good communication and interpersonal skills
- Computer literate
- Team spirit/Leadership
- Work with minimum supervision
Timeline
Tele-collections Officer
Pay24 Financial Services
07.2023 - Current
Call Centre Representative
MultiChoice Uganda Limited
01.2021 - 06.2023
Credit Officer
Rushere Sacco, Nyakasharara Branch
01.2018 - 12.2020
Front Desk Manager
Rushere Community Hospital
01.2016 - 12.2018
Intern
Mbarara District Local Government
01.2015 - 12.2015
Bachelor - Human Resource Management
Bishop Stuart University
08.2013 - 10.2016
U. A. C. E -
Sentah College
U. C. E -
Sentah College