Roshan Namale
Wealth Project Executive
Kampala
Summary
Driven professional with 6 years of experience in wealth management, affluent banking, and project execution. Skilled in stakeholder management, cross-functional collaboration, and delivering client-focused solutions that drive business growth and operational efficiency. Strong financial acumen with a proven ability to execute strategic initiatives, manage projects, and build lasting client relationships. Recognized for effective communication, analytical thinking, and consistently delivering measurable results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Wealth Project Executive
Absa Bank Uganda
07.2025 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
- Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
- Enhanced project delivery times by streamlining communication channels between development and operations teams.
- Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
- Managed projects from procurement to commission.
- Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
- Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
- Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
- Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
- Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
- Achieved significant improvements in project quality by establishing rigorous quality control processes.
- Streamlined project initiation processes, enabling quicker transition from planning to execution.
- Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
- Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
- Monitored project progress, identified risks and took corrective action as needed.
Communications Specialist
Absa Bank Uganda
06.2023 - 07.2025
- Developed and executed sustainability strategies to minimize environmental impact and promote eco-friendly practices within the organization.
- Engaged with key stakeholders—employees, customers, and suppliers—to raise sustainability awareness and cultivate a sustainable corporate culture.
- Drafted, edited, and ensured the accuracy of internal and external communication materials to maintain consistent messaging across platforms.
- Supported the design and implementation of communication strategies aimed at boosting brand visibility and reputation.
- Contributed to social media management and content creation, fostering positive relationships with stakeholders and expanding engagement.
- Collaborated with cross-functional teams to develop integrated marketing campaigns for product launches.
- Provided administrative support to senior communications staff, ensuring smooth project management and execution.
- Developed engaging presentations for executive team members, assisting in their efforts to communicate key messages internally and externally.
- Executed stories from start to finish within deadlines required for publication production schedules.
- Coordinated staff participation in interviews with press to minimize legal issues.
- Enhanced company''s brand awareness by developing and executing strategic communication plans.
- Assisted in organizing successful promotional events, increasing customer reach and generating new leads.
- Crafted and pitched stories to regional and national media outlets to garner mainstream attention.
- Initiated and developed calendar for story ideas and publication planning based on business priorities and accomplishments.
- Contributed to crisis communication planning efforts, preparing the organization for potential reputation challenges.
- Managed multiple competing priorities simultaneously within tight deadlines without sacrificing attention to detail or quality.
- Conducted feature writing for print publications and provided content for website and newsletters to promote high-visibility business communications.
- Established goals and metrics for projects and tracked project progress and impacts.
- Participated in brainstorming sessions with creative teams on various projects that led to improved message delivery among target audiences.
- Managed company Facebook, Twitter, Instagram and LinkedIn social media platforms to promote brand and foster public engagement.
- Boosted social media engagement through creating compelling content and monitoring online conversations.
- Handled routine inquiries from customers via email or phone calls promptly while demonstrating excellent customer service skills.
- Maintained an up-to-date media contact database, facilitating efficient outreach efforts during PR campaigns.
- Attended over 100 department-sponsored activities and events to observe and interview participants, write stories, and distribute created content.
- Conducted market research to inform targeted communication efforts tailored to specific audience segments.
- Supported the development of marketing materials, ensuring consistency in messaging and tone across platforms.
- Coordinated logistics for trade shows and conferences, showcasing the company''s products and services effectively.
- Established and maintained relationships with mainstream, tech and trade news organizations and reporters to support communications objectives.
- Drafted clear and concise press releases, contributing to a strong public relations strategy.
- Streamlined internal communications processes for increased efficiency and employee satisfaction.
- Developed and managed relationships with key constituencies to develop knowledge of business priorities and accomplishments to strategically position and promote company excellence.
- Implemented policies and guidelines that governed content accuracy and branding standards.
- Monitored industry news and trends, providing timely insights to internal stakeholders for informed decision making.
- Created social media content across multiple platforms according to content calendars and promotion schedules.
- Developed ideas and leads for new stories according to industry trends.
- Answered client queries and complaints to provide strong customer service.
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
- Maintained corporate website using content management systems and associated plugins.
- Took photographs and videos during special events for promotional materials and social media pages.
- Managed media relations for organizations to produce successful results.
- Conducted media relations and responded to media requests for information.
- Supported public relations managers with writing, researching and preparation of materials
- Used various social media platforms for media and blogger outreach.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
- Developed and implemented social media strategy to increase engagement and reach new audiences.
- Monitored media coverage and produced detailed reports to analyze impact of PR efforts.
- Facilitated press conferences and other outreach events to raise visibility of organization.
- Produced and distributed brochures, newsletters and press kits.
- Developed comprehensive media outreach plan to increase visibility of organization in local, regional and national markets.
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Created and executed targeted PR campaigns to raise awareness of organization and initiatives.
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
- Coordinated media interviews with organization staff, board members and volunteers.
- Cultivated strong relationships with media representatives to secure widespread coverage and feature stories.
- Wrote press releases and other materials utilizing SEO practices.
- Coordinated with creative and design teams to produce high-quality visuals for marketing materials.
- Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
- Collaborated with journalism and marketing teams to compile information and align company messaging.
- Ensured consistent brand messaging across all external communications channels, leading to a strong brand identity.
- Managed crisis communication situations, protecting company reputation and minimizing negative impact on stakeholders.
- Collaborated with cross-functional teams to create cohesive messaging for promotional materials and events.
- Created persuasive sales collateral that effectively communicated product benefits, resulting in increased lead generation efforts.
- Wrote clear, concise press releases that generated significant media coverage and increased public awareness of key initiatives.
- Boosted audience engagement through innovative content creation for various platforms.
- Enhanced crisis communication plans, preparing organization for potential issues.
- Organized major corporate events, enhancing company culture and stakeholder relationships.
- Tailored communication approaches for diverse international markets, expanding company's global reach.
- Coordinated with cross-functional teams to ensure consistent messaging across all channels.
- Developed targeted communication plans to support organizational change initiatives.
Customer Service Advisor
Absa Bank Uganda
02.2020 - 06.2023
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Proactively identified potential issues or trends affecting customer satisfaction, reporting findings to management.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to achieve monthly targets and improve overall performance.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Created customer support strategies to increase customer retention.
- Described product highlights and benefits to help guide purchasing decisions.
- Reviewed customer feedback regularly, using insights to further enhance service delivery methods.
- Addressed complex issues by scheduling repair appointments.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
- Continuously sought opportunities for personal development through ongoing training programs.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Participated in cross-functional projects aimed at improving overall company performance and customer experience.
- Assisted in the creation of customer service policies, setting expectations for both staff and customers alike.
- Monitored team performance metrics, identifying areas for improvement and coaching staff accordingly.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Leveraged CRM tools to track customer interactions, ensuring seamless communication across multiple channels.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Created and maintained detailed database to develop promotional sales.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change.
- Cross-trained and backed up other customer service managers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Implemented and developed customer service training processes.
Education
Professional Certificate - Regulations And Market Practice
Chartered Institute For Securities & Investment
London 04.2001 -
Professional Certification - Introduction To Securities & Investment
Chartered Institute For Securities & Investment.
London 04.2001 -
MBA - Business Administration And Management
Uganda Management Institute
Kampala 04.2001 -
Post Graduate diploma - public relations And Mass Communication
UMCAT School of Journalism And Mass Communication
Kampala01-2021
Bachelor's degree of arts - Economics
Kyambogo University
Kampala01-2017
Skills
Project planning and management
Stakeholder and relationship management
Cross-functional collaboration
Data analysis and performance tracking
Strategic thinking and execution
Client-centric solution delivery
Corporate and internal communications
Content development and messaging
Brand management and positioning
Marketing and campaign execution
Presentation and storytelling skills
Digital communication (email, social media, newsletters)
Event coordination and management
Certification
The Chartered Institute for Securities & Investment
TRAININGS
- Udemy Academy - Corporate ESG and sustainability - 101 level masterclass
- Udemy Academy - Emerging trends in ESG
Timeline
The Chartered Institute for Securities & Investment
06-2026
Wealth Project Executive
Absa Bank Uganda
07.2025 - Current
Communications Specialist
Absa Bank Uganda
06.2023 - 07.2025
Customer Service Advisor
Absa Bank Uganda
02.2020 - 06.2023
Professional Certificate - Regulations And Market Practice
Chartered Institute For Securities & Investment
04.2001 -
Professional Certification - Introduction To Securities & Investment
Chartered Institute For Securities & Investment.
04.2001 -
MBA - Business Administration And Management
Uganda Management Institute
04.2001 -
Post Graduate diploma - public relations And Mass Communication
UMCAT School of Journalism And Mass Communication
Bachelor's degree of arts - Economics
Kyambogo University