Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Rossette Nakalema

Rossette Nakalema

Kampala

Summary

Proven track record in enhancing customer satisfaction and productivity at Mr David Kaggwa, leveraging exceptional problem-solving and clear communication skills. Excelled in high-pressure environments, achieving positive feedback through empathetic customer interactions and adept use of technology. Boosted brand recognition at Beats Trace Radio with engaging content and listener interaction.

Overview

2
2
years of professional experience
1
1
Certification
5
5
years of post-secondary education

Work History

Secretary's Assistant

Jebbi Dox youth investment company
Kampala
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Call Agent

Mr David Kaggwa
02.2024 - 05.2024
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.

Radio Presenter

Beats Trace Radio
08.2022 - 03.2023
  • Managed time effectively while juggling multiple tasks, such as conducting interviews, editing audio clips, and preparing scripts for live broadcasts.
  • Strengthened station brand recognition with a consistent delivery of high-quality programming and targeted messaging.
  • Emphasized listener interaction through call-ins, contests, and social media engagement, fostering a loyal community around the radio show.
  • Delivered captivating on-air content by researching, planning, and producing tailored segments for diverse audiences.

Education

High School Diploma

Luigi Giussani High School
Kampala Uganda
03.2022 - 11.2023

Certificate of UCE

MAJORINE COLLEGE MULAWA
Kira
02.2017 - 04.2020

Skills

  • Problem-solving skills
  • Call center experience
  • Answering questions
  • Customer communications
  • Data Gathering
  • Gathering information
  • Goal-Oriented
  • Client Service
  • Clear Communication

Certification

Certificate of merit language prefect

Certificate of merit secretary interact club

Certificate of merit first aider

Certificate of merit active participate MDD

Languages

English
Bilingual or Proficient (C2)
Luganda
Upper intermediate (B2)
Runyakore/Rukiga
Beginner (A1)
Kiswahili
Beginner (A1)

Timeline

Call Agent

Mr David Kaggwa
02.2024 - 05.2024

Radio Presenter

Beats Trace Radio
08.2022 - 03.2023

High School Diploma

Luigi Giussani High School
03.2022 - 11.2023

Certificate of UCE

MAJORINE COLLEGE MULAWA
02.2017 - 04.2020

Secretary's Assistant

Jebbi Dox youth investment company

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Rossette Nakalema