RUKUNDO EMMY

The major role is supporting the configuration function of all RAN nodes to ensure smooth and optimum running of these nodes, this is done through;

• Resolving customer complaints in a timely manner.
• Configuration auditing to ensure no redundant and incorrect configuration.
• Supporting project teams for new nodes integrations to ensure these new nodes are smoothly added to the network.
• Performing network health checks to assess the capacity against usage and optimize where necessary by adjusting hardware, license or configuration.
• Support and guide the offshore RAN team on their workplans and routines.
• Implement preventive maintenance on all RAN nodes
• Review LLDs for RAN nodes
• Collaborating with other network domains to have a smooth network end to end.
• performing upgrades on RAN nodes

Other roles include enforcing process adherence for any works on RAN nodes.

Customer engagement to strengthen relationship and trust, and to know pain points and improvement areas.

• Data preparation and configuration for newly installed wireless nodes, this includes site solutions and LLDs(Low Level Designs).
• Troubleshooting hardware and software faults, license dimensioning and configuration.
• Technical issue handling especially complaints from customer.
• Performing upgrades, preparation of acceptance documentation.
• Preparing materials list in accordance with site solutions and LLDs

• Supervision of subcontractor engineers to ensure the quality of installations is as per requirement.
• Ensuring EHS requirements and processes are followed.
• Performing hardware upgrades and cutovers.
• Performing acceptance tests and preparation of acceptance documents.
• Ensuring materials outbound from warehouse as per site solution and materials list.

• Collecting and analyzing network statistics, preparing reports, planning for upgrades, budgeting for power requirements of core nodes.