Swimming
RUTH BIRABWA
CUSTOMER SERVICE CARE REPRESENTATIVE
KAMPALA,Bunamwaya
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Day Spa Manager
FANTASY SKINS BEAUTY SPA
KAMPALA, KAMPALA
05.2021 - Current
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Utilized promotions, print and digital marketing to attract new clients.
- Greeted spa guests warmly to create positive first impression of establishment.
- Led spa tours for new members to familiarize guests with services provided.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Maintained front desk workstation by keeping it clean and organized.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Conducted regular staff meetings, informing team members of new spa services and policies.
ASSISTANT PRODUCTION SUPERVISOR
EAST AFRICAN ROOFING SYSTEMS LTD
KAMPALA, WAKISO
07.2015 - 04.2021
- Provided professional services and support in a dynamic work environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Gained strong leadership skills by managing projects from start to finish.
- Worked well in a team setting, providing support and guidance.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Machine Operator
EAST AFRICAN ROOFING SYSTEMS LTD
WAKISO, Makindye
09.2012 - 06.2015
- Maintained equipment performance by lubricating and cleaning components.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proved successful working within tight deadlines and a fast-paced environment.
- Applied effective time management techniques to meet tight deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Operated machining equipment safely with team of operators.
- Kept detailed production records and identified hold-ups.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Inspected products and machines to maintain quality and efficiency.
Mechanical Intern
Civil Aviation Authority, Uganda
wakiso, Entebbe
06.2010 - 08.2010
- Reduced hazards by maintaining safe and clean working environment for mechanics.
- Tested vehicles after repairs to verify performance, safety and functionality.
- Provided diagnostic support, generating reports on results for manager.
- Monitored inventory and reported parts and supply needs for prompt reordering.
- Performed oil changes, tire rotations and basic vehicle maintenance in alignment with customer requests.
- Cleaned and organized work areas, tools and equipment to support productivity.
- Tested systems, noting issues and completing preventive maintenance.
Education
Associate of Applied Science - ORDINARY DIPLOMA IN MECHANICAL ENGINEERING
UGANDA TECHNICAL COLLEGE ELGON
Uganda 01.2009 - 11.2012
Skills
Creative problem solving
Dependable and Responsible
Customer service support
Complaint resolution
Service standard compliance
Stock management
Training and Development
Organization and Time Management
Teamwork and Collaboration
Interests
Reading
Camping
swimming
I joined swimming at an adult stage because I had some stressfully work challenges.
After learning to stressfully challenges disappeared, my performance at work also improved.
Its my source of confidence, biggest form socializing and it has become my No1 hobbie
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Day Spa Manager
FANTASY SKINS BEAUTY SPA
05.2021 - Current
ASSISTANT PRODUCTION SUPERVISOR
EAST AFRICAN ROOFING SYSTEMS LTD
07.2015 - 04.2021
Machine Operator
EAST AFRICAN ROOFING SYSTEMS LTD
09.2012 - 06.2015
Mechanical Intern
Civil Aviation Authority, Uganda
06.2010 - 08.2010
Associate of Applied Science - ORDINARY DIPLOMA IN MECHANICAL ENGINEERING
UGANDA TECHNICAL COLLEGE ELGON
01.2009 - 11.2012