Ruth Musimenta
Kampala
Summary
Committed to making a meaningful impact on the organization and the community, upholding exceptional service delivery standards. Continuously expanding knowledge and skills to contribute to organizational development and country improvement. Dedicated to academic and professional growth, maintaining unwavering ethical principles. Strong drive to broaden horizons and make a lasting difference, determined to create a positive and lasting impact.
Overview
12
12
years of professional experience
1
1
Certification
Work History
FRONT DESK SUPERVISOR
Russel Hotel
08.2017 - Current
- Welcoming, greeting and directing visitors appropriately
- Administer all payments from guests either at registration or check out and maintain records of all receipts
- Ensure cleanliness in front desk and lobby area at all times
- Monitor all phone calls and ensure answer within three times from agents
- Participate in pre shift meetings and prepare reports for all staff for everyday schedule
- Manage and process all guest mails
- Coordinate with staff to ensure prompt service to guests
RECEIPTIONIST
Hbt Hotel
02.2015 - 07.2017
- Greet all guests and assist them with check in and check out
- Respond to all guest questions and requests
- Answer and forward phone calls
- Manage guest booking and reservations
- Keep a tidy and orderly workspace
SALES REPRESENTATIVE
Namayiba Tea Estate
08.2012 - 12.2014
- Selling products or services to customers, and representing the brand
- This can include asking questions to pinpoint the best offerings, giving demos or presentations, and maintaining customer relationships
- Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media
- Submitting and processing orders to ensure customers receive the products or services they request on time
- Participating in company meetings with sales managers and other sales reps
- This usually involves providing a recap of recent results and accomplishments to show they're hitting their quotas
Education
Certificate - Hotel Management
YMCA COMPREHENSIVE INSITUTE
Kampala10.2011
UGANDA CERTIFICATE EDUCATION -
Migadde college
Kampala01.2010
Skills
- Communication skills
- Local area knowledge
- Guest experiences
- Polite telephone manner
- Oracle hospitality
- Problem-solving skills
- Guest Relations
Certification
- Certificate in Hotel Management, 03/01/09
- Uganda Certification of Education, 09/01/08
Languages
English
Hobbies and Interests
- Socializing with people
- Travelling
- Making Friends
- Reading
Personal Information
- Date of Birth: 08/07/92
- Gender: Female
- Nationality: Ugandan
Accomplishments
- Pitched in and worked any front desk position when short-staffed to ensure that guests were served promptly, resulting in reduced waiting times.
Timeline
FRONT DESK SUPERVISOR
Russel Hotel
08.2017 - Current
RECEIPTIONIST
Hbt Hotel
02.2015 - 07.2017
SALES REPRESENTATIVE
Namayiba Tea Estate
08.2012 - 12.2014
UGANDA CERTIFICATE EDUCATION -
Migadde college
- Certificate in Hotel Management, 03/01/09
- Uganda Certification of Education, 09/01/08
Certificate - Hotel Management
YMCA COMPREHENSIVE INSITUTE
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