Oracle
Ruth Senyonjo
Information Systems and Technology Support
Kampala
Summary
Dedicated IT Support Specialist with 8+ months of hands-on experience in networking, IT infrastructure, and system administration. Skilled in troubleshooting complex issues, providing technical support, and resolving escalated customer problems. Proficient in HTML, CSS, C programming, and project management. Experienced in collaborating across teams to resolve technical challenges and mentoring new support engineers. Eager to contribute to innovative solutions and enhance customer experiences at Microsoft.
Overview
1
1
year of professional experience
44
44
years of post-secondary education
Work History
Student Counsellor and IT Support Specialist
Study Net Uganda Limited
08.2024 - Current
- Enhanced career readiness among high school graduates by facilitating workshops on resume writing, interview preparation techniques, job search strategies, and professional etiquette principles.
- Supported students in researching potential schools, completing applications, writing essays, navigating financial aid processes, and making informed decisions about higher education opportunities.
- Provided resources to support students in achieving career goals.
- Educated students on college admissions process and scholarship requirements.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Updated software to safeguard against security flaws.
- Managed backup and recovery of data assets to safeguard system availability.
- Assisted in the successful migration to a new server platform with minimal interruptions to business operations.
- Managed high levels of call flow and responded to technical support needs.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
Intern
Ministry Of Finance, Planning And Economic Development
06.2023 - 08.2023
- Installed and configured software and hardware.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Resolved technical issues quickly, minimizing disruptions to business operations.
- Participated in IT strategy meetings, providing valuable insights to inform decision-making.
- Improved network security by conducting regular vulnerability assessments and implementing necessary updates.
- Implemented data backup procedures, safeguarding essential company information against potential loss or corruption.
- Resolved escalated customer issues by researching and applying advanced troubleshooting techniques, improving issue resolution speed by 15%.
- Upheld organizational culture and values through excellent teamwork, customer service, and continuous process improvement.
Education
Bachelor of Science - Information Systems And Technology
Makerere University Kampala
04.2001 - 01.2025
High School Diploma -
Seeta High School- A Level Campus
04.2001 - 04.2021
Skills
- System Administration
- IT Support and Troubleshooting
- Customer Support and Issue Resolution
- IT Infrastructure Implementation and Maintenance
- Network and System Management
- Cross-Product and Cross-Team Collaboration
- Project Management
- Technical Documentation and Content Creation
- Remote Support and Desktop Support
- Incident Management
- Data Backup and Recovery
- LAN/WAN
- IT Security Management
- Mentoring and Knowledge Sharing
- Excellent Communication
- Attention to Detail
Software
The Microsoft Suite
CISCO
HTML and CSS
C Programming
Interests
Volunteering
Research
Timeline
Student Counsellor and IT Support Specialist
Study Net Uganda Limited
08.2024 - Current
Intern
Ministry Of Finance, Planning And Economic Development
06.2023 - 08.2023
Bachelor of Science - Information Systems And Technology
Makerere University Kampala
04.2001 - 01.2025
High School Diploma -
Seeta High School- A Level Campus
04.2001 - 04.2021
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