Ruyondo Elijah Nelson
Customer Services
Entebbe,256775981991
Summary
PERSONAL PROFILE A sociable, enthusiastic, keen to learn individual interests in growing a career in the world of business, services and delivery. A flexible and adoptable individual and affirm deliver in the team work. Posses' good communication and organization skills. I am equipped in skills like management and research. I have the ability to work with people of different status and background in society and from different background. I am a computer literate and I can use all the Computer applications. Keen individual with more than ten years' working experience at the airport. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
21
21
years of post-secondary education
7
7
Certifications
6
6
Languages
Work History
Check-in agent
Entebbe handlingServices
01.2012 - 07.2021
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
- Check-in passengers on the right flight
- Attend pre-flight briefings and debriefs for the flights handled
- Advise passengers about any issues that may arise ,involving the flight or their baggage
- Make public announcements.
- Weigh baggage of passengers and tag them to the right destination.
- Advise passenger about any issue that may arise.
- Pre-board passengers in the system to tally passengers boarded with those checked in.
- Assist embarking passengers through the departure formalities
- Looking after joining and transfer passengers in the embarkation /transit lounge.
- Look after special passengers.
- Healthy and safety responsibilities
- Handled complaints and resolved conflicts involving facilities or amenities.
Check-in Supervisor
National Aviation Services
Entebbe
04.2019 - 02.2020
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carryout flight briefings from the Airline and briefing the team.
- Make a work allocation.
- Team lead the team.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Developed team communications and information for meetings.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Baggage Tracing Agent
Entebbe handlingServices, ENHAS
Entebbe
01.2012 - 01.2015
- Offered friendly and efficient service to all customers, handled challenging baggage situations with ease through tracing baggage using the system.
- Filling out forms related to lost,damaged or unclaimed baggage.
- Arranging delivery of mishandled baggage to passengers promptly.
- Ensure all baggage file information is complete and accurate in the computer system.
- Close baggage claim files that have been resolved in a timely manner and pursuant to company policy.
- Forward on-hand bags,including processing unclaimed bags and forwarding to central baggage resolution office.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Uganda Ordinary Certificate
Entebbe Comprehensive
Entebbe 02.2002 - 02.2005
Uganda Advanced Certificate
Entebbe Comprehensive Secondary School
Entebbe 02.2006 - 12.2007
Electrical Engineering
Uganda Technical College
Mbaale 03.2008 - 11.2011
Bachelor of Science - PURSUING BACHELOR'S DEGREE iN COMPUTER SCIENCE
Nkumba University
Entebbe 09.2011 - 08.2024
Skills
Computer literacy in specific: programs and applications, due to these skills, I was selected to go to train in Uganda airlines system and train other staff of which I have achievedundefined
Additional Information
- , I was appointed to be on a committee responsible for safety, security and health in National Aviation Services (NAS) called ‘CONFORMITY TEAM' I was awarded a certificate for the employee of the month, September 2019 I was awarded a certificate in customer service by QATAR AIRWAYS Awarded a certificate for fire safety training by British Airways. I have a certificate for British Airways fly-ability concerning with special needy customers. Awarded certificate by USA Embassy from documents verification
Certification
Certificate of merit from Directorate of Fraudulent Documents and Impostors
Hobbies
Reading Books
Listening to music
Watching Movies
Playing football
travelling
Referees
1. Ms. RWOMIRE Christine
Passenger Service Co-Ordinator NAS
Tel: +256752444544
2. Ms.Nakibirango mary
National Aviation Services Passenger service manager
0700549976/+256793660018
3. Ms. Agwang Ruth Uganda
Airlines Station manager Uganda airlines
+256 700834507
4. Pastor Moses Mutyaba
Evergreen church Entebbe Pastor
+256700834507
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Check-in Supervisor
National Aviation Services
04.2019 - 02.2020
Check-in agent
Entebbe handlingServices
01.2012 - 07.2021
Baggage Tracing Agent
Entebbe handlingServices, ENHAS
01.2012 - 01.2015
Bachelor of Science - PURSUING BACHELOR'S DEGREE iN COMPUTER SCIENCE
Nkumba University
09.2011 - 08.2024
Electrical Engineering
Uganda Technical College
03.2008 - 11.2011
Uganda Advanced Certificate
Entebbe Comprehensive Secondary School
02.2006 - 12.2007
Uganda Ordinary Certificate
Entebbe Comprehensive
02.2002 - 02.2005
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