SABITI SEWANYANA
Uganda
Summary
As a seasoned IT specialist with over 12 years of experience, I excel in developing, implementing, and maintaining robust IT infrastructures, covering system administration, network architecture, cybersecurity, and project management. Proficient in both Windows and Linux server administration, I design scalable and secure network infrastructures, ensuring seamless migrations and adherence to best security practices.
I possess comprehensive knowledge of monitoring and evaluation systems and standards, with experience analyzing program output and outcome data. My background includes collecting program data, conducting quantitative and qualitative analyses, and reporting findings to stakeholders. My expertise in troubleshooting and project management is enhanced by Agile and Scrum methodologies. My adaptability, communication, and problem-solving skills drive successful system migrations, security enhancements, and project completions. I am eager to leverage my passion for technology to drive innovation within the organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Support Assistant, IT Operations
World Food Programme, United Nations
2018.06 - Current
- Enhanced team productivity by streamlining administrative processes and implementing efficient workflow systems.
- Supported management in decision-making by providing accurate and timely data analysis and reports.
- Boosted customer satisfaction with prompt and courteous assistance on inquiries and service requests.
- Increased efficiency within the team by training new hires on company procedures, policies, and software tools used daily.
- Executed systems and equipment maintenance activities, including backing up system data and implementing system protection measures to ensure optimal functionality and user-friendly operation.
- Conducted routine monitoring and troubleshooting of server systems to maintain the seamless delivery of IT services to staff.
- Promptly addressed basic queries related to technology and systems to facilitate the proper utilization of technology resources.
- Received and scrutinized all incoming assets, reporting any discrepancies in the IT materials inventory to senior colleagues to ensure accurate tracking of materials.
- Conducted basic beta testing and provided support for the rollout of new versions of centrally supported software, ensuring operational readiness for WFP staff.
Service Manager, Communications Department
Balton Uganda Limited
2017.01 - 2018.05
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Solutions Development Engineer /Consultant
Uganda Telecommunications Corporation Limited
2013.01 - 2016.12
- Delivered technical support to Segment Enterprise Sales Teams, aiding in customer prospecting through requirements gathering, discussions, meetings, presentations, exhibitions, and seminars.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Crafted bids, proposals, and quotation documents in response to significant tenders within the IT and Telecommunications sector.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
- Provided comprehensive information and training sessions to sales teams on new Telecom products/technologies earmarked for deployment by Uganda Telecommunications Corporation Limited.
- Ensured alignment with investors' expectations by furnishing pertinent investor briefings on all Solutions Engineering aspects, as mandated by the Manager of Business Solution.
- Streamlined manufacturing processes, reducing production costs while maintaining quality standards.
- Leveraged data-driven decision-making to identify opportunities for process enhancements, leading to significant cost savings.
IT Support Officer
Uganda Telecommunications Corporation Limited
2012.01 - 2012.12
- Enhanced system performance by identifying and resolving technical issues promptly.
- Streamlined IT processes for increased efficiency and reduced downtime.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Developed comprehensive documentation for internal knowledge base, promoting self-service resolution for common issues.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Contributed to the development of an internal training program for new IT Technical Support Specialists, enhancing team proficiency levels across various technologies.
Systems Administrator/LAN Administrator
Makerere University College Of Education And Exter
2009.05 - 2012.12
- Improved system performance by implementing server upgrades and hardware replacements.
- Streamlined network administration tasks for increased efficiency through automation scripts.
- Enhanced system security with regular patch updates and vulnerability assessments.
- Ensured optimal server uptime, monitoring system health and performing routine maintenance.
- Reduced downtime during migrations by conducting thorough planning and testing processes.
- Collaborated with IT team members to develop comprehensive disaster recovery plans, enhancing business continuity efforts.
- Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
- Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
Education
Certification - Cloud Computing Services - Amazon Web Services
Amazon Web Services (AWS)
Online07.2023
Certification - Cisco Certified Network Associate CCNA
Makerere University College of Computing And Infor
Makerere Hill Kampala Uganda 07.2008
Bachelor of Science - Bachelor of Information Technology
Makerere University College of Computing And Infor
Makerere Hill Kampala Uganda 01.2008
High School Diploma -
Kampala Secondary School
Kampala Uganda 12.2003
Skills
- Backup and Disaster Recovery Management
- Systems Administration (Windows/Linux)
- Network Administration
- Cloud Computing (AWS, Azure)
- Database Management (SQL, MySQL)
- Virtualization (VMware, Hyper-V)
- IT Project Management
- TCP/IP, DNS, DHCP
- Help Desk and User Support
- Analyzing programme output and outcome data
- Experience in monitoring and evaluation systems and standards
Certification
CCNA
AWS
Languages
Luganda
Native language
English
Advanced
C1
Swahili
Intermediate
B1
Arabic
Beginner
A1
Timeline
Business Support Assistant, IT Operations
World Food Programme, United Nations
2018.06 - Current
Service Manager, Communications Department
Balton Uganda Limited
2017.01 - 2018.05
Solutions Development Engineer /Consultant
Uganda Telecommunications Corporation Limited
2013.01 - 2016.12
IT Support Officer
Uganda Telecommunications Corporation Limited
2012.01 - 2012.12
Systems Administrator/LAN Administrator
Makerere University College Of Education And Exter
2009.05 - 2012.12
Certification - Cloud Computing Services - Amazon Web Services
Amazon Web Services (AWS)
Certification - Cisco Certified Network Associate CCNA
Makerere University College of Computing And Infor
Bachelor of Science - Bachelor of Information Technology
Makerere University College of Computing And Infor
High School Diploma -
Kampala Secondary School
CCNA
AWS
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