Summary
Work History
Education
Skills
Timeline
Generic
Safina Wanyana

Safina Wanyana

Mukono

Summary

Dynamic administrative professional with extensive experience at UNIVERSITY HILLS, excelling in customer service and office administration. Proven ability to manage sensitive information with discretion while enhancing communication processes. Skilled in data entry and adept at multitasking, contributing to a positive work environment and ensuring timely project completion.

Work History

Secretary

UNIVERSITY HILLS P/S
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
  • Supported project management activities, contributing to timely completion of key initiatives.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.

Customer Care Representative

UNIVERSITY HILLS
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
  • Supported project management activities, contributing to timely completion of key initiatives.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.

Education

Certificate - STENOGRAPHY / SECRETARIA DUTIES

YMCA COLLEGE
MUKONO

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Keyboarding skills
  • File management
  • Document preparation
  • Sales support
  • Schedule management
  • Multi-line phone systems
  • File systems management
  • Report writing
  • Supply ordering
  • Mail distribution
  • Appointment coordination
  • Database management
  • Digital file management
  • Inter-office communications
  • Meeting support
  • Minute taking
  • Meeting coordination
  • Report generation
  • Teacher relations
  • Business correspondence
  • Timekeeping systems
  • Phone etiquette
  • Reception functions
  • Office correspondence
  • Confidentiality
  • Office staff leadership
  • Letter writing
  • Phone reception
  • Multitasking and time management
  • Critical thinking
  • Microsoft office
  • Data entry
  • Recordkeeping
  • Clear communication
  • Documentation and recordkeeping
  • Customer relations and communications
  • Document and file management
  • Customer and client relations
  • Excel spreadsheets
  • Scheduling and calendar management
  • Administrative support
  • Office management
  • Confidentiality and data protection
  • Clerical support
  • Bookkeeping
  • Office equipment operation

Timeline

Secretary

UNIVERSITY HILLS P/S

Customer Care Representative

UNIVERSITY HILLS

Certificate - STENOGRAPHY / SECRETARIA DUTIES

YMCA COLLEGE
Safina Wanyana