Sam Kulubya

Responsible for providing strategic leadership on commercial strategy and management oversight in Uganda-driving growth of the Gross merchandise value (GMV) and opening new markets in line with the business strategy. Mentoring teams consisting of sales professionals, working closely with finance and operations as well as collaborating with product managers to continually improve the product offering.

Other responsibilities include;
Developing the business unit strategy in consultation with the E.A general manager in order to achieve business results.

Overseeing and undertaking business development activities by actively pursuing and bringing on board strategic and credible business in order to maximise the company’s commercial success; GMV growth as per set targets.

Ensuring Partner Operations and Sales balance optimally on Sendy’s platform (Supply = Demand); I Oversee onboarding and retention of partners to safeguard the integrity of the company’s brand promise.

Liaising with the Product Manager for the business unit to prioritize and fast track product development and enhancements of the business unit in line with user requirements.
Managing account receivables activities of the business unit to ensure timely debt collection.

Leading, hiring, coaching and motivating teams to ensure high productivity and engagement in the business unit in order to delivery business results.

Driving the delivery of A-class customer experience and retention.

As the Head of Vendor Ops and experience, I was the functional leader of a team of professionals whose primary role is to win vendor's love.

I formulated the strategic vision and drive the business execution of all aspects of vendor experience on Jumia’s e-Commerce platform, including vendor operations, vendor support, and vendor issue resolution.

Role Responsibilities:

Managed, monitored, and analyszed all aspects of the end-to-end vendor operational experience:
Vendor operations:
Ensured efficiency and SLA compliance of the forward delivery flow (warehouse inbounding, vendor drop-offs, and vendor pick-ups), the reverse delivery flow (failed deliveries, customer returns, aging inventory), and general stock availability.
Vendor support: Was in charge of all inbound and outbound communications over phone, email, and social media.
Vendor issue resolution: payment reconciliations, loss management, counterfeit investigations, and complaint management for penalties and limitations due to poor operational performance.

Vendor satisfaction: maintained quality standards at vendor hubs and analysis of vendor satisfaction surveys.
I owned the Vendor operations roadmap-implementing projects and releases (e.g. Salesforce integrations, automated operational triggers) and setting project priorities and KPIs.

I also Planned and executed major commercial campaigns from a vendor experience perspective.
Most importantly, I do departments in order to ensure optimal execution, in particular with Customer Experience and Finance.

As the head of offline sales, my primary responsibility was to oversee, analyze sales pipelines and trends to forecast monthly, quarterly and annual sales goals with maximum accuracy.

By 2020,I was able to grow-Jumia Uganda’s innovative offline sales channel (JForce) as the 2nd largest across the business in just under 2 years as well as exceeding monthly and quarterly targets. I did this by recruiting, empowering top talents -over 20,000 sales representatives across the country.

I championed the hiring process and trained sales team both B2B and B2C across the major cities of the country.

Designed innovative marketing strategies to boost market penetration that increased profit margin by far.

Designed monthly budget and communication plan to drive and manage daily and weekly performances keeping up with the major KPI’s.

Other key roles also included;
Developing and implementing business plan -Spending good time with field agents, agencies and stores to collect insights about Jumia and transforming it in actionable levers.

I Developed a sustainable pyramid to maximize sales revenues, sales & business objectives.

Was also key in driving sales and customer acquisition through sales and marketing actions (i.e., door to door agency acquisition)

Optimized Offline Sales budget to deliver highest growth reach sales, recruitment, engagement, activation targets.

Delivered exceptional growth of agents database through optimization of current and innovative recruitment channels while maintaining a database through 360 communication channels approach.

As a key account's manager, my primary role was to maintain an end-to-end business relationship between Jumia house and major real estate players-Property developers and agents by offering a digital advertising space that generated leads.

Others included;

Collaborating with top real agents to create awareness and boost market penetration of -off plan condominium projects by different property developer projects like Universal enterprises, Fakhruddin properties, Mirembe villas Nationwide properties among others.

Was responsible for fostering client relationships- working with sales and marketing teams to prepare presentations and sales pitches.

Designed marketing strategies and media proposals; handled client communications and wrote client reports and communicated client agendas to other staff.

worked with the sales team in ensuring that property developers, top real estate agents take up better advertising options and marketing strategies to realize value for money. Open houses for new client projects among others were one of the marketing strategies/techniques adopted.

Managed approximately 400 accounts on a monthly basis offering technical advice on advertising packages to real estate developers and consultants-making business sense out of the partnership that resulted to customer loyalty.

Handled the most important client accounts at Jumia house. I was the lead point of contact for all key client matters. These were top property developers and management agencies that had a lot of expectations in terms of profitability. My primary job was to work within Jumia house to ensure deadlines for client are met, helped and that the client business was profitable.