SAMALIE ASASIRA KABOYO
KAMPALA UGANDA,102
Summary
Dynamic professional with a strong background in office administration and customer service, acquired at American Tower Company. Proven ability to enhance organizational efficiency through effective event coordination and team collaboration. Bilingual communicator skilled in managing multi-line telephone systems, ensuring seamless operations and exceptional client experiences. Passionate about driving success and fostering positive relationships.
Overview
6
6
years of professional experience
Work History
Front Desk Administrator
American Tower Company (ATC) Uganda
Kampala
03.2015 - 11.2017
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Designed employee work schedules to address complete operational needs.
- Maintained transaction security by verifying payment cards against identification.
- Aided colleagues, managers and customers through regular communication and assistance.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
Network Analyst
Linksoft communications Uganda ltd
Kampala
01.2012 - 12.2014
- Reviewed logs for all networking devices for unresolved abnormalities and problems.
- Served as liaison between user community and software providers.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Monitored system logs for all company computers and devices to maximize uptime.
- Documented all server and network problems and other unusual events in detail.
Education
MBA - Business Administration And Management
ESAMI UNIVERSITY
Dar Es Salaam, Campus08.2020
Bachelor of Arts - Business Computing
MAKERER UNIVERSITY BUSINESS SCHOOL
Kampala, Uganda10.2010
O' Level And A'level -
St.Lawrence,Taibah Schools
Mengo,Entebbe11-2006
Skills
- Office administration
- Multi-Line Telephone Systems
- Mail handling
- Organization skills
- Administrative support
- Event coordination
- Customer service
- Team collaboration
- Time management
- Bilingual communication
- Event planning
- Email and telephone etiquette
Referees
Stella Sekweyama
American Tower Company (ATC)
HR Business Partner
Mobile No: +256 -784 342 263
Email: stellasekweyama@americantower.com
Priscilla Kafuko
Netis Group Uganda
O & M Coordinator
Mobile No: +256 -700 108 052
Email: p.kafuko@netisgroup.net
Languages
English
Proficient (C2)
C2
kiswahili
Intermediate (B1)
B1
Accomplishments
I received a customer care award for understanding customer needs providing much needed assistance to them.
References
References available upon request.
Timeline
Front Desk Administrator
American Tower Company (ATC) Uganda
03.2015 - 11.2017
Network Analyst
Linksoft communications Uganda ltd
01.2012 - 12.2014
MBA - Business Administration And Management
ESAMI UNIVERSITY
Bachelor of Arts - Business Computing
MAKERER UNIVERSITY BUSINESS SCHOOL
O' Level And A'level -
St.Lawrence,Taibah Schools
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