Sarah Nakalembe
Procurement
Kampala
Summary
Self-motivated and resourceful Diploma holder eager to leverage diverse skills in dynamic opportunities that foster personal growth and organizational success. A passion for driving leadership at all levels complements a commitment to innovation, quality, empathy, and knowledge sharing. Emphasizing teamwork as a cornerstone of achievement, dedicated to creating environments where collaboration thrives and collective goals are met.
Overview
21
21
years of professional experience
3
3
Languages
Work History
Store and Logistic Manager
Ddembelyo Telcoms (U) Ltd
04.2013 - Current
- Company Overview: Connect Store Ntinda, an MTN franchise dealing in the sales and distribution of MTN products.
- Banking and finance management.
- Stock procurement and distribution.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities.
- Controlled costs to keep business operating within budget and increase profits.
- Enhanced customer satisfaction by resolving disputes promptly, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Sales and Customer Care attendant
SOUND Telecom
01.2011 - 01.2012
- Service delivery to customers, and ensuring their demands are met and satisfied.
- Resolved complex issues effectively by employing problem-solving skills and collaborating with team members when necessary.
- Balanced multiple tasks simultaneously while consistently delivering exceptional service under tight deadlines or high-pressure situations.
- Streamlined communication channels for improved customer relations and faster issue resolution.
- Ensured timely responses to customer queries, elevating overall service quality.
- Collaborated with colleagues to develop strategies for optimizing the customer experience.
- Established trust with customers by being knowledgeable about company policies, promotions, and special offers.
- Provided personalized support to customers experiencing difficulties, leading to higher satisfaction ratings.
- Assisted customers with product inquiries, resulting in increased sales and repeat business.
- Promoted a positive work environment within the team by sharing best practices and supporting colleagues during peak hours.
- Contributed to team efforts in achieving company-wide targets for customer retention rates.
Sales and Customer care attendant
SEMAZ Telecoms (U) Ltd
01.2008 - 01.2011
- Service delivery to customers, and ensuring their demands are met and satisfied.
- Resolved complex issues effectively by employing problem-solving skills and collaborating with team members when necessary.
- Balanced multiple tasks simultaneously while consistently delivering exceptional service under tight deadlines or high-pressure situations.
- Streamlined communication channels for improved customer relations and faster issue resolution.
- Ensured timely responses to customer queries, elevating overall service quality.
- Collaborated with colleagues to develop strategies for optimizing the customer experience.
- Established trust with customers by being knowledgeable about company policies, promotions, and special offers.
- Provided personalized support to customers experiencing difficulties, leading to higher satisfaction ratings.
- Assisted customers with product inquiries, resulting in increased sales and repeat business.
- Promoted a positive work environment within the team by sharing best practices and supporting colleagues during peak hours.
- Contributed to team efforts in achieving company-wide targets for customer retention rates.
Sales and Customer Care attendant
Uganda Telecom Limited
01.2005 - 01.2008
- Service delivery to customers, and ensuring their demands are met and satisfied.
- Enhanced customer satisfaction by promptly addressing concerns and providing solutions.
- Implemented feedback from supervisors to continuously improve personal performance as a Customer Care Attendant.
- Demonstrated adaptability by successfully handling diverse customer inquiries and maintaining a consistently high level of service quality.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Diploma - Human Resource Management
Management Training And Advisory Centre (MTAC)
01.2017
Uganda Advance Certificate of Education - A'Level
Greenvine Collage
01.2005
Uganda Certificate of Education - undefined
Kaasons Senior Secondary School
01.2000
Skills
Diligent and result driven,
References
Mathias, Musisi, 0772-203586
Interests
Documentaries, Music, Movies, Traveling, Cooking, Reading
Awards
2016 – 2017, Certificate of recognition for exceptional performance Store Manager, Ddembelyo Telecom Uganda Limited
Training
- 2010: Customer Care Sales and Marketing at AGFA Marketing Consultants, Kampala
- 2010: Computer application packages (Microsoft Word, Microsoft Excel, Microsoft PowerPoint)
Disclaimer
I certify that to the best of my knowledge and belief, this data correctly describes me, my qualification and experience.
Countries Visited
Kenya
Timeline
Store and Logistic Manager
Ddembelyo Telcoms (U) Ltd
04.2013 - Current
Sales and Customer Care attendant
SOUND Telecom
01.2011 - 01.2012
Sales and Customer care attendant
SEMAZ Telecoms (U) Ltd
01.2008 - 01.2011
Sales and Customer Care attendant
Uganda Telecom Limited
01.2005 - 01.2008
Uganda Advance Certificate of Education - A'Level
Greenvine Collage
Uganda Certificate of Education - undefined
Kaasons Senior Secondary School
Diploma - Human Resource Management
Management Training And Advisory Centre (MTAC)
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