Summary
Overview
Work History
Education
Skills
Websites
Languages
Passions
Timeline
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SARAH KAMYA MUYODI

SARAH KAMYA MUYODI

Summary

Highly motivated and personable professional dedicated to delivering exceptional customer service. Strong background in hospitality and excellent communication skills. Well-equipped to excel in a team-oriented environment. Goal-oriented approach drives contribution to the success of organizations, making an ideal candidate for any team.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

Pennywise Resort Hotel & Safaris
01.2022 - Current
  • Welcoming guests to create positive first impressions and experiences
  • Boosting guest satisfaction by streamlining reservations and check-in processes
  • Enhancing communication skills by managing calls and guest inquiries efficiently
  • Leading front desk team to achieve exceptional service and operational standards

Airport Service Agent

Entebbe Handling Services
11.2019 - 12.2021
  • Welcomed passengers and enhanced their travel experience at the airport
  • Resolved inquiries efficiently, ensuring high customer satisfaction and trust
  • Streamlined check-in process, increasing boarding efficiency and reducing wait times
  • Managed passenger flow and handled complaints professionally, ensuring smooth operations

Call Center Agent

Orange Telecom
11.2014 - 08.2016
  • Managed high-volume calls to drive customer engagement and satisfaction
  • Identified needs and provided tailored solutions, boosting customer loyalty
  • Successfully up-sold products, exceeding sales targets for increased revenue
  • Maintained organized records to enhance follow-up and performance tracking

Education

Diploma in Travel and Tourism - Galileo

Careers' Institution IATA
Uganda
12.2017

Bachelor Of Tourism - Tourism & Hospitality

Makerere University
Uganda
12.2016

Skills

  • Communication skills
  • Customer service skills
  • Adaptability
  • Flexibility
  • Time management
  • Attention to detail
  • Problem solving skills
  • Positive attitude
  • Friendly
  • Outgoing personality
  • Conflict resolution
  • Team player
  • Collaboration

Languages

English

Passions

Adventure Travel

Timeline

Front Desk Receptionist

Pennywise Resort Hotel & Safaris
01.2022 - Current

Airport Service Agent

Entebbe Handling Services
11.2019 - 12.2021

Call Center Agent

Orange Telecom
11.2014 - 08.2016

Diploma in Travel and Tourism - Galileo

Careers' Institution IATA

Bachelor Of Tourism - Tourism & Hospitality

Makerere University
SARAH KAMYA MUYODI