SCARLET KWIZERA
KAMPALA
Summary
Highly-skilled Chief Operations Officer with extensive experience overseeing operations and employees. Dedicated to promoting the company culture and enhancing brand awareness to increase client bases and profitability.
Accomplished Chief Operations Officer skilled at designing and implementing operations.
Overview
9
9
years of professional experience
Work History
Chief Operations Officer
BioHaz Waste Solutions Ltd.
01.2021 - Current
- Wrote detailed narrative reports for use in investigations.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Reported safety and fire hazards observed on routine patrols and during inspections.
- Coordinated operations with other emergency service groups.
- Supervised, directed and evaluated assigned staff members and newly hired officers.
- Conducted surveillance to detect suspicious activity.
- Dealt with health and safety issues and trainings.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Implemented business development strategies, logo designs and website designs.
- Formulated analysis assessments to make informed decisions on proposed projects.
Human Resource and Administration Manager
NLS Waste Services Ltd
02.2018 - 08.2020
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Oversaw corporate events designed to connect and support employees at work and outside of work.
- Built excellent employee experience through culture of service and execution of employee assistance programs.
- Reduced employee turnover through employee development and other retention measures.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Verified customer information for orderly, up-to-date online systems.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Met department budgets by monitoring and reporting on office expenses.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Organized and updated databases, records and other information resources.
- Coordinated office events, seminars and meetings for staff and clients.
- Created organized filing system to manage department documents.
- Built and managed processes for tracking and monitoring department performance.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Student Enrollment and Administration Officer.
Cavendish University Uganda
01.2015 - 12.2017
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Managed team petty cash, purchase orders and account transactions.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained personnel records and updated internal databases to support document management.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
Education
Bachelor of Arts - Public Relations And Organizational Communication
Cavendish University Uganda
Kampala, Uganda02.2016
Skills
- Best Practices
- New Business Development
- Profitability Improvement
- Performance Optimization
- Strategic Planning
- Staff Development
- Crisis Management
- Organizational Leadership
- Operations Management
- General Management and Administration
- Contract Negotiation
- Marketing and Advertising
- Brand Management
- Human Resources
- Service Delivery Oversight
- Talent Recruitment
- Annual Planning
- Turnaround Management
- Media Relations
- Client Engagement
- Policy Development
- Operational Analysis
- Consulting
- Articulate Communication
- Relationship and Team Building
Languages
English
Native language
Luganda and Runyakitara
Advanced
C1
Timeline
Chief Operations Officer
BioHaz Waste Solutions Ltd.
01.2021 - Current
Human Resource and Administration Manager
NLS Waste Services Ltd
02.2018 - 08.2020
Student Enrollment and Administration Officer.
Cavendish University Uganda
01.2015 - 12.2017
Bachelor of Arts - Public Relations And Organizational Communication
Cavendish University Uganda
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