Seenivasan Ramasubbu
Operations Manager
Bukoto ,Kampala
Summary
To obtain a challenging Senior Service Engineer position in the material processing equipment’s sector. where I can utilize my leadership skills, knowledge, and experience to provide quality service to clients and contribute to the growth and success of the organization. A creative and responsible Field Service Engineer with 8 years of experience in the crusher and screening field. Possess expertise in installation, maintenance, repair, and technical troubleshooting of crushing, screening, sand washing plants and recycling equipments. Proven ability to lead a team of technicians and deliver high-quality services to clients. Proficient in developing and implementing preventive maintenance programs to ensure optimal equipment performance. Adept in identifying and resolving technical issues and providing technical support to customers and dealers. Excellent communication, leadership, and organizational skills with a commitment to delivering outstanding customer service.
Overview
11
11
years of professional experience
5
5
Languages
Work History
Operations Manager
Lycamobile
09.2025 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Senior Engineer – Service
Terex India Private Limited
11.2022 - Current
- Expertise in installation, commissioning, maintenance and technical support for crushing, screening, and sand wash units.
- An analytical mind and strong problem-solving ability of crushers, washing units and waste management equipment’s like track mounted, wheeled, Thickener, fine master screeners and shredder. Various Brands of MPS, Power screen, Finlay, Ecotec, Evo quip and Terex washing system.
- Good experience of Technical Trouble shooting and Problem-Solving skills related with hydraulic, pneumatic, electrical and electronics equipment’s.
- Calibration and testing of new products. Technically support the Application and design team to implement the equipment’s with advance technology. Working closely with other department and second party contactors to optimize maintenance schedules and implement improvements.
- Follow 5S methodology, a system for work place to involve and endeavor continuous developments.
- Support regional manager for warranty support, Field failure analysis and product improvements feedback.
- Provide onsite field service support to customers for plant audits, breakdowns, and final product improvements.
- Interact with suppliers and negotiate for technical parameters with customer for design and product developments.
- Maintain, Troubleshoot, and repair the crushers and screeners in accordance with manufacturer specifications.
- Maintains and troubleshoot machinery and plants that use programmable logic controllers, NG, PDM and HMI Displays. Logical Product makes like IFM, Siemens, Allen-Bradley, and Graf Syteco
- Conduct periodic inspections to identify equipment malfunctions and perform necessary repairs.
- Develop and implement preventive maintenance programs to ensure optimal equipment performance.
- Troubleshoot technical issues and provide effective solutions to clients.
- Train junior technicians on installation, maintenance, and repair procedures.
- Maintain accurate service records and reports.
- Collaborate with sales and marketing teams to promote service and new products.
- Spares Management. Allocation as per required schedule maintenance works.
- Excellent communication, leadership, and organizational skills.
Senior Engineer – Service
Terex India Private Limited
06.2021 - 10.2022
- Expertise in installation, commissioning, maintenance and technical support for crushing, screening, and sand wash units.
- An analytical mind and strong problem-solving ability of crushers, washing units and waste management equipment’s like track mounted, wheeled, Thickener, fine master screeners and shredder. Various Brands of MPS, Power screen, Finlay, Ecotec, Evo quip and Terex washing system.
- Good experience of Technical Trouble shooting and Problem-Solving skills related with hydraulic, pneumatic, electrical and electronics equipment’s.
- Calibration and testing of new products. Technically support the Application and design team to implement the equipment’s with advance technology. Working closely with other department and second party contactors to optimize maintenance schedules and implement improvements.
- Follow 5S methodology, a system for work place to involve and endeavor continuous developments.
- Support regional manager for warranty support, Field failure analysis and product improvements feedback.
- Provide onsite field service support to customers for plant audits, breakdowns, and final product improvements.
- Interact with suppliers and negotiate for technical parameters with customer for design and product developments.
- Maintain, Troubleshoot, and repair the crushers and screeners in accordance with manufacturer specifications.
- Maintains and troubleshoot machinery and plants that use programmable logic controllers, NG, PDM and HMI Displays. Logical Product makes like IFM, Siemens, Allen-Bradley, and Graf Syteco
- Conduct periodic inspections to identify equipment malfunctions and perform necessary repairs.
- Develop and implement preventive maintenance programs to ensure optimal equipment performance.
- Troubleshoot technical issues and provide effective solutions to clients.
- Train junior technicians on installation, maintenance, and repair procedures.
- Maintain accurate service records and reports.
- Collaborate with sales and marketing teams to promote service and new products.
- Spares Management. Allocation as per required schedule maintenance works.
- Excellent communication, leadership, and organizational skills.
Engineer – Service
Terex India Private Limited
11.2016 - 05.2021
- Installation and commissioning of systems, machinery and associated spare parts and wear material components.
- Perform technical evaluations and analyses equipments and machine components failures.
- Promote the original equipments manufacturer spare parts and wears material components.
- Complete on-site plant audits with recommendations for process improvement.
- Assist service manager for the warranty issues.
- Track equipment performance and improve equipment reliability on sites.
- Role of improve the aftermarket business with outside warranty equipment.
- Provide mechanical and electrical field support & troubleshooting.
- Train the end user how to handle the equipments properly. interact with customers to understand their needs and provide on time support.
- Preventive and corrective actions to ensure equipments operates efficiently and reliability.
- Developing and implementing maintenance plans, including preventive, predictive and corrective maintenance strategies for AMC units.
- Follow and make the cost control logics for corporate customers and AMC units.
- Leading the site projects to improve system reliability and efficiency.
Junior Engineer – Service
Ishwarya Enterprises
04.2016 - 10.2016
- As A Junior engineer at an AMC site response of crushing and screening machineries routine maintenance checks, identifying potential issues, troubleshooting of equipments, coordinating schedule maintenance repair works with technicians.
- Maintaining detailed on time records of maintenance activities, Inventory of spare parts required for routine maintenance and ensuring timely procurement when necessary.
- Adhering to all safety protocols on site, including proper use of PPE and reporting any type of safety concerns like job pause, risk assessments reported to senior engineer.
- Analyzing maintenance data to identify trends and potential areas for improvement in the maintenance strategy.
CSR – Telecom Service
Lyca Telecom Pvt Ltd
10.2015 - 03.2016
- Promptly responding to incoming calls from end users and addressing accurate information about mobile plans, services, and billing details.
- Assisting customers with resolving technical issues like network connectivity, call quality, port – in/out access problems.
- Accurately recording customer interactions and details in the CRM system.
Sales & Service Engineer
Canara Diesels & Electricals
05.2015 - 09.2015
- Lead the investigation of product or system problems.
- Recommend appropriate corrective action.
- Document the result of diagnostic and repair actions clearly and concisely in the proper data base.
- Provide product and customer support in the field.
Education
Bachelor of Engineering - EEE Engineering
Anna University
01-2015
Intermediate - undefined
AV Higher Secondary School
Kovilpatti01-2011
Matriculation - undefined
R.C Susai Higher Secondary School
Kalugumalai01-2009
Skills
Technical Troubleshooting & Problem – Solving
Equipment Installation & Configuration
Preventive Maintenance & Repair works
Process Improvement & Optimization
Customer Training & On - Time Technical Support
Service Records & Inventory Management
Customer Satisfaction & Retention
Regulatory Compliance & Safety Standard
Clint Relationship & Time Management
Communication & Interpersonal Skills
Industry Trend Analysis & Product Implementation
Failure Analysis
Disclaimer
“I hereby declare that the contents of my resume are accurate to the best of my knowledge and verify their authenticity”. Thanks, and Best Regards, Seenivasan R
Timeline
Operations Manager
Lycamobile
09.2025 - Current
Senior Engineer – Service
Terex India Private Limited
11.2022 - Current
Senior Engineer – Service
Terex India Private Limited
06.2021 - 10.2022
Engineer – Service
Terex India Private Limited
11.2016 - 05.2021
Junior Engineer – Service
Ishwarya Enterprises
04.2016 - 10.2016
CSR – Telecom Service
Lyca Telecom Pvt Ltd
10.2015 - 03.2016
Sales & Service Engineer
Canara Diesels & Electricals
05.2015 - 09.2015
Bachelor of Engineering - EEE Engineering
Anna University
Intermediate - undefined
AV Higher Secondary School
Matriculation - undefined
R.C Susai Higher Secondary School