Accomplished Branch Manager with a proven track record at Nova Sweets & Cafe, enhancing customer satisfaction and exceeding sales targets through effective branch operations management and relationship building. Demonstrated expertise in customer service and operational excellence, achieving significant improvements in service quality and performance metrics. Skilled in fostering teamwork and managing relationships, ensuring both customer and company objectives are surpassed.
Hi, I’m
Shadia Namatovu
Mass Communicator
Kampala,Uganda
Summary
Overview
8
years of professional experience
Work History
Nova Sweets & Cafe
Branch Manager
06.2021 - 05.2023
Job overview
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Numero Cafe
Waitress
04.2020 - 05.2021
Job overview
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Toast & Karak Coffe Truck
Waitress
07.2019 - 03.2020
Job overview
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
ITALIAN PIZZA RESTAURANT
Waitress
01.2018 - 06.2019
Job overview
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Quality Super Market
Cashier
01.2015 - 12.2017
Job overview
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Nkumba UniversityEntebbe, Uganda
Bachelor of Arts from Mass Communication
04.2001
University Overview
Wakiso Secondary SchoolWakiso District, Uganda
No Degree from Uganda Advanced Certificate of Education (UACE)
04.2001
University Overview
Kawempe Central CollegeKampala, Uganda
No Degree from Uganda Certificate of Education (UCE)
04.2001
University Overview
Skills
Customer Service
Languages
Luganda
Native language
English
Advanced
C1
Arabic
Elementary
A2
Timeline
Branch Manager
Nova Sweets & Cafe
06.2021 - 05.2023
Waitress
Numero Cafe
04.2020 - 05.2021
Waitress
Toast & Karak Coffe Truck
07.2019 - 03.2020
Waitress
ITALIAN PIZZA RESTAURANT
01.2018 - 06.2019
Cashier
Quality Super Market
01.2015 - 12.2017
Nkumba University
Bachelor of Arts from Mass Communication
04.2001
Wakiso Secondary School
No Degree from Uganda Advanced Certificate of Education (UACE)
04.2001
Kawempe Central College
No Degree from Uganda Certificate of Education (UCE)
04.2001
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