SHAFICK SSERUNJOGI
CUSTOMER SERVICE ASSISTANT
Kampala,102
Summary
A tactical personnel with a collective passion of caring for guests which is inspired by my strong Hospitality nature with world-class services according to my previous experience. A resourceful individual with outstanding operational and managerial skills, equipped with cross-functional abilities to accomplish multiple projects ensuring on timely deliveries within pre-set cost parameters. Also recognized as a strong and motivational leader, well positioned to educate and develop others while achieving challenging business and financial objectives
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Sales Assistant
Adidas Outlet
Abu Dhabi
06.2021 - 07.2021
- Maintaining a positive, empathetic and professional attitude towards customers all the time.
- I exceeded the company's targets by effective up scaling of the products
- Submitting and tracking daily sales, this is one of the key reasons why targets set are being achieved.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Listened to customer needs and desires to identify and recommend optimal products.
Customer care Executive
Sharaf DG LLC
Abu Dhabi
11.2019 - 05.2020
- Maintain a positive, empathetic and professional attitude towards customers all the time.
- Maximizing sales by promoting the highest standards of customer care and demonstrating excellent knowledge of products.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
Valet Captain
Car Parking Company
Abu Dhabi , Abu Dhabi
09.2017 - 09.2019
- Inspected vehicles to verify condition ahead of customer returns.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Established rapport with guests upon arrival by providing friendly greetings and efficient service throughout their stay.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
Banquet Server
Inter Continental Hotel
Abu Dhabi
09.2021 - 03.2022
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Set up banquet tables and chairs based on event requirements.
Room Attendant
Accor Hotel
Qatar
09.2022 - 01.2023
- Responded to guest requests for assistance, toiletries, and personal care items.
- Upheld company policies regarding privacy and confidentiality while servicing guestrooms, fostering trust between both parties involved.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
Certificate - Procurement And Logistics
09.2014 - 03.2017
Skills
Good IT skills for example the Microsoft office skills Adobe suit for example Photoshop Illustrator InDesignGood skills of swimmingStrongly motivated and enthusiasm about hospitality businessGood skills in merchandising and inventory
References
I enclose my resume with a recommendation from ECG HR Ms Bianca.
Training
- Microsoft office training
- Customer handling Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Received a job promotion within [Number] of months of hire due to outstanding service and enthusiastic personality.
Timeline
Room Attendant - Accor Hotel
09.2022 - 01.2023
Banquet Server - Inter Continental Hotel
09.2021 - 03.2022
Sales Assistant - Adidas Outlet
06.2021 - 07.2021
Customer care Executive - Sharaf DG LLC
11.2019 - 05.2020
Valet Captain - Car Parking Company
09.2017 - 09.2019
YMCA COMPREHENSIVE INSTITUTE - Certificate , Procurement And Logistics
09.2014 - 03.2017