SHAFICK SSERUNJOGI
CUSTOMER SERVICE ASSISTANT
Kampala,102
Summary
A tactical personnel with a collective passion of caring for guests which is inspired by my strong Hospitality nature with world-class services according to my previous experience. A resourceful individual with outstanding operational and managerial skills, equipped with cross-functional abilities to accomplish multiple projects ensuring on timely deliveries within pre-set cost parameters. Also recognized as a strong and motivational leader, well positioned to educate and develop others while achieving challenging business and financial objectives
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Sales Assistant
Adidas Outlet
Abu Dhabi
06.2021 - 07.2021
- Maintaining a positive, empathetic and professional attitude towards customers all the time.
- I exceeded the company's targets by effective up scaling of the products
- Submitting and tracking daily sales, this is one of the key reasons why targets set are being achieved.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Listened to customer needs and desires to identify and recommend optimal products.
Customer care Executive
Sharaf DG LLC
Abu Dhabi
11.2019 - 05.2020
- Maintain a positive, empathetic and professional attitude towards customers all the time.
- Maximizing sales by promoting the highest standards of customer care and demonstrating excellent knowledge of products.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
Valet Captain
Car Parking Company
Abu Dhabi , Abu Dhabi
09.2017 - 09.2019
- Inspected vehicles to verify condition ahead of customer returns.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Established rapport with guests upon arrival by providing friendly greetings and efficient service throughout their stay.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
Banquet Server
Inter Continental Hotel
Abu Dhabi
09.2021 - 03.2022
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Set up banquet tables and chairs based on event requirements.
Room Attendant
Accor Hotel
Qatar
09.2022 - 01.2023
- Responded to guest requests for assistance, toiletries, and personal care items.
- Upheld company policies regarding privacy and confidentiality while servicing guestrooms, fostering trust between both parties involved.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
Certificate - Procurement And Logistics
09.2014 - 03.2017
Skills
Good IT skills for example the Microsoft office skills Adobe suit for example Photoshop Illustrator InDesignundefined
References
I enclose my resume with a recommendation from ECG HR Ms Bianca.
Training
- Microsoft office training
- Customer handling Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Received a job promotion within [Number] of months of hire due to outstanding service and enthusiastic personality.
Timeline
Room Attendant - Accor Hotel
09.2022 - 01.2023
Banquet Server - Inter Continental Hotel
09.2021 - 03.2022
Sales Assistant - Adidas Outlet
06.2021 - 07.2021
Customer care Executive - Sharaf DG LLC
11.2019 - 05.2020
Valet Captain - Car Parking Company
09.2017 - 09.2019
YMCA COMPREHENSIVE INSTITUTE - Certificate , Procurement And Logistics
09.2014 - 03.2017
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