SHAHIIRA NANYANZI
Kampala,Uganda
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills and devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Sociologist /Health and Safety Officer
Enar consult limited
Kampala , Central
02.2022 - Current
- Conducted comprehensive assessments of workplace safety protocols, ensuring compliance with regulations and enhancing employee well-being.
- Developed and implemented health and safety training programs, fostering a culture of safety awareness among employees.
- Collaborated with cross-functional teams to identify hazards and mitigate risks, improving overall workplace safety standards.
- Analyzed incident reports and safety audits, providing actionable recommendations that led to a reduction in workplace accidents.
Housekeeping Attendant
Emrill Services LLC
Dubai, UAE
01.2021 - 01.2022
- Restocked cleaning supplies and equipment daily, contributing to a well-prepared and efficient work environment.
- Assisted in the training of new housekeeping staff, enhancing team efficiency and maintaining service quality.
- Reported maintenance issues promptly, facilitating timely repairs and ensuring guest satisfaction with accommodations.
- Followed established safety procedures while performing cleaning tasks, promoting a safe environment for guests and staff.
- Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
- Assisted guests with requests related to housekeeping services.
- Disinfected surfaces using appropriate products and methods.
Concierge
Ham Hotel
Kampala, Uganda
01.2019 - 02.2020
- Delivered exceptional guest services by anticipating needs and resolving issues, enhancing overall guest satisfaction and loyalty.
- Coordinated and managed reservations, ensuring seamless guest experiences and optimizing occupancy rates through attention to detail.
- Trained and mentored junior staff on best practices in guest relations, fostering a collaborative work environment and improving service quality.
- Implemented a feedback system to gather guest insights, leading to service improvements and increased positive reviews.
- Collaborated with housekeeping and maintenance teams to ensure guest rooms met high standards of cleanliness and comfort.
- Managed special requests and VIP services, ensuring personalized attention that contributed to repeat business and guest referrals.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Directed incoming calls and messages to appropriate staff or residents.
Waitress
Rahim Foods
Kampala, Uganda
01.2019 - 02.2020
- Provided excellent customer service by promptly taking orders and addressing customer needs, enhancing overall dining experience.
- Maintained cleanliness and organization of dining areas, ensuring a welcoming environment for guests and efficient service.
- Collaborated with kitchen staff to ensure timely food delivery, improving service efficiency during peak hours.
- Assisted in training new team members on service protocols and menu knowledge, fostering a knowledgeable workforce.
- Handled cash transactions and processed payments accurately, ensuring financial accuracy and customer satisfaction.
- Developed strong relationships with regular customers, contributing to a loyal customer base and repeat business.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
Basics Of Sociology - Basics of Sociology
Alison Online School
03.2023 - 04.2023
THE KNIGHTS OF SAFETY ACADEMY - Certificate In COSHH
THE KNIGHTS OF SAFETY ACADEMY
IUIU BACHELOR OF BUSINESS STUDIES - Bsc Business Studies
IUIU
Skills
- Excellent communication skills
- Detail oriented
- Outstanding people skills
- Polite
- Confident
- Patience
- Customer care
- Self-motivated
- Public relations
- Team work
- Complex problem solving
- Multitasking
- Time management
- Ability to follow instructions
- Workplace safety
- Risk assessment
- Health and safety training
- Safety compliance
- Hazard identification
- Safety audits
- Guest relations
- Complaint resolution
- Cleaning protocols
Hobbies and Interests
- Travelling
- Reading novels
- Making friends
- Watching movies
- Listening to music
References
Available upon request
Languages
English, Fluent
Languages
English
Advanced
C1
Afrikaans
Proficient
C2
Arabic
Beginner
A1
Timeline
Basics Of Sociology - Basics of Sociology
Alison Online School
03.2023 - 04.2023
Sociologist /Health and Safety Officer
Enar consult limited
02.2022 - Current
Housekeeping Attendant
Emrill Services LLC
01.2021 - 01.2022
Concierge
Ham Hotel
01.2019 - 02.2020
Waitress
Rahim Foods
01.2019 - 02.2020
THE KNIGHTS OF SAFETY ACADEMY - Certificate In COSHH
THE KNIGHTS OF SAFETY ACADEMY
IUIU BACHELOR OF BUSINESS STUDIES - Bsc Business Studies
IUIU