SHAKILA MUGISHA
CLIENT SERVICE ASSISTANT
Kampala,102
Summary
High-energy in Client Service Support with demonstrated administrative expertise, analytical problem-solving skills and proficiency in microsoft applications. Proven history of delivering exceptional client service through proactive communication and diligent follow-up. Highly organized, responsive and versed in managing client expectations to foster loyalty.
Overview
1
1
Language
10
10
years of post-secondary education
6
6
years of professional experience
Work History
Client Service Assistant
UGANDA BUSINESS AND TECHNICAL EXAMINATIONS BOARD
KAMPALA, UGANDA
04.2015 - Current
- Receive incoming calls and maintain records about there inquiries for future follow up.
- Managing the phone call switch board.
- Receive mails/ queries forward the to the officers in charge and give feed back to clients.
- Insuring that the reception area is clean and neat to portray a good image of the organization
- Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service.
- Coordinate referrals and direct support for clients.
- Manage receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Coordinate client meetings.
Education
Bachelor of Arts - ADULT AND COMMUNITY EDUCATION
MAKERERE UNIVERSITY
KAMPALA 02.2011 - 02.2014
No Degree - UACE
MARIAM HIGH SCHOOL
KAMPALA 01.2009 - 12.2010
No Degree - UCE
ST PETER'S SS NAALYA
NAALYA 01.2002 - 12.2006
Skills
Excellent work ethic
Timeline
Client Service Assistant
UGANDA BUSINESS AND TECHNICAL EXAMINATIONS BOARD
04.2015 - Current
Bachelor of Arts - ADULT AND COMMUNITY EDUCATION
MAKERERE UNIVERSITY
02.2011 - 02.2014
No Degree - UACE
MARIAM HIGH SCHOOL
01.2009 - 12.2010
No Degree - UCE
ST PETER'S SS NAALYA
01.2002 - 12.2006