SHAKILA MUGISHA
CLIENT SERVICE ASSISTANT
Kampala,102
Summary
High-energy in Client Service Support with demonstrated administrative expertise, analytical problem-solving skills and proficiency in microsoft applications. Proven history of delivering exceptional client service through proactive communication and diligent follow-up. Highly organized, responsive and versed in managing client expectations to foster loyalty.
Overview
1
1
Language
10
10
years of post-secondary education
6
6
years of professional experience
Work History
Client Service Assistant
UGANDA BUSINESS AND TECHNICAL EXAMINATIONS BOARD
KAMPALA, UGANDA
04.2015 - Current
- Receive incoming calls and maintain records about there inquiries for future follow up.
- Managing the phone call switch board.
- Receive mails/ queries forward the to the officers in charge and give feed back to clients.
- Insuring that the reception area is clean and neat to portray a good image of the organization
- Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service.
- Coordinate referrals and direct support for clients.
- Manage receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Coordinate client meetings.
Education
Bachelor of Arts - ADULT AND COMMUNITY EDUCATION
MAKERERE UNIVERSITY
KAMPALA 02.2011 - 02.2014
No Degree - UACE
MARIAM HIGH SCHOOL
KAMPALA 01.2009 - 12.2010
No Degree - UCE
ST PETER'S SS NAALYA
NAALYA 01.2002 - 12.2006
Skills
Excellent work ethic
Reading comprehension
Multitasking abilities
Interpersonal Communication
Verbal and written communication
Good listening skills
Computer skills
Basic math
Service recommendations
Timeline
Client Service Assistant
UGANDA BUSINESS AND TECHNICAL EXAMINATIONS BOARD
04.2015 - Current
Bachelor of Arts - ADULT AND COMMUNITY EDUCATION
MAKERERE UNIVERSITY
02.2011 - 02.2014
No Degree - UACE
MARIAM HIGH SCHOOL
01.2009 - 12.2010
No Degree - UCE
ST PETER'S SS NAALYA
01.2002 - 12.2006