Shakirah Namazzi
Kampala,Kampala
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard-working person who is also articulate and confident in my life and works. I'm a person who relishes challenges and learning from research and my experiences to expand knowledge about my work. I'm an ambitious and hardworking individual, with broad skills and experience in digital and printed marketing, social media, customer service, complaint and feedback management and project management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
13
13
years of post-secondary education
Work History
Digital marketing and client interactions personnel
Bushbaby Lodge
Mukono
06.2023 - 07.2024
- Handled organic and digital marketing, website monitoring, editing and update, developed and implemented marketing strategies, handled bookings, reservations, and client queries, managed customer complaints and feedback.
- Handled and managed all in coming phone calls and mails to enable the smooth running of our daily operations and ensure timely and effective communication with clients and suppliers.
- Organized and oversaw Kids nature camp programs that increased sales and overall client experience.
- Doubled in other departments like reception, procurement, cashiering, operations, and supervisory roles to enable smooth work flow in the absence of colleagues and on busy days thus increasing our service provision and client satisfaction.
- Developed creative multimedia assets for use in digital advertising campaigns, driving increased click-through rates and conversions.
- Developed innovative digital marketing strategies that aligned with overall business objectives and KPIs.
- Increased lead generation through the creation of targeted email marketing campaigns and engaging social media content.
- Utilized Google Analytics to track campaign success, making necessary adjustments for continuous improvement in ROI.
- Enhanced customer engagement with the development of a comprehensive content marketing strategy, including blog posts, infographics, and video content.
- Managed online reputation by monitoring reviews, comments, and mentions on social media platforms; addressed any negative feedback promptly and professionally.
- Designed responsive email templates for mobile devices which improved open rates and click-through rates for email campaigns.
- Implemented influencer marketing initiatives to effectively reach target audiences and expand brand reach.
- Coordinated social media advertising efforts across various platforms, ensuring consistency in messaging while maximizing ad spend efficiency.
- Conducted market research to identify new opportunities and target markets.
Barista
The Villa Bukoto
Bukoto
10.2022 - 06.2023
- Managed stock keeping, usage tracking, and recording.
- Handled sales, accounts, daily accounts reconciliations, expense tracking, stock taking and tracking, client communication, and drafting of invoices and receipts.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Cultivated positive and inviting caf�� atmosphere, encouraging repeat business and word-of-mouth referrals.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Used POS system to accurately enter orders and process payments.
Internship
Basco products Uganda limited
Bugolobi, Uganda
04.2021 - 07.2021
- Rotated around 3 departments: accounts, warehouse, and documentation
- Familiarized with accounting systems and procedures, did stock handling and inventory managing, and handled documentation and document keeping and filing.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
- Gathered, organized and input information into digital database.
- Streamlined data entry processes, significantly reducing manual errors.
Administrative assistant
MAKIE MALLS TILES
Bugolobi, 6th Street
01.2018 - 05.2022
- Handled sales, accounts involving bookkeeping, daily accounts reconciliations, expense tracking, stock taking and tracking
- Communicated with clients and drafted invoices and receipts
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Performed research to collect and record industry data.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Maintained inventory of office supplies and placed orders.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Bachelors in international business school -
Makerere University Business School
Nakawa, Uganda 01.2019 - 04.2021
Advanced certificate of education - History, Economics, Literature And Subsidiary Math
Kakungulu Memorial School kibuli
Kibuli 01.2017 - 04.2018
Uganda certificate of education -
Kakungulu memorial school kibuli
Kibuli 01.2013 - 04.2016
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Vincentalex Boarding Primary school
01.2006 - 04.2012
Skills
Computer
Personal Information
- Date of Birth: 11/16/00
- Gender: Female
- Nationality: Ugandan
References
- Mrs Kinene Daphine, Chief Executive Officer, MAKIE MALLS TILES, 0705114486
- Mr Kintu Ibrahim, Faculty registrar, Marketing and International Business, 0702618189
- Mr Mugume Timothy, Executive Director, The Villa, 0782043056
- Mrs. Namuli Alice Blazevic, Director Bushbaby Lodge, namulia@yahoo.com
Languages
English
Advanced (C1)
Spanish
Intermediate (B1)
French
Intermediate (B1)
Swahili
Intermediate (B1)
Japanese
Beginner (A1)
Chinese (Mandarin)
Beginner (A1)
Timeline
Digital marketing and client interactions personnel
Bushbaby Lodge
06.2023 - 07.2024
Barista
The Villa Bukoto
10.2022 - 06.2023
Internship
Basco products Uganda limited
04.2021 - 07.2021
Bachelors in international business school -
Makerere University Business School
01.2019 - 04.2021
Administrative assistant
MAKIE MALLS TILES
01.2018 - 05.2022
Advanced certificate of education - History, Economics, Literature And Subsidiary Math
Kakungulu Memorial School kibuli
01.2017 - 04.2018
Uganda certificate of education -
Kakungulu memorial school kibuli
01.2013 - 04.2016
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Vincentalex Boarding Primary school
01.2006 - 04.2012
Quote
You can do anything in this world if you are prepared to take the consequences.
W. Somerset Maugham
Work Preference
Work Type
Full TimeContract WorkInternshipPart TimeWork Location
On-SiteHybridImportant To Me
Company CulturePersonal development programsHealthcare benefitsTeam Building / Company RetreatsStock Options / Equity / Profit SharingWork-life balanceFlexible work hoursCareer advancementInterests
Reading
Writing
Sports
Research and discovery
Innovation
Team building
Work
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