SHARON ISIAGI
Technical Product Manager
Kampala
Summary
Dynamic and results-driven Product Manager with a proven track record of delivering innovative solutions and driving business growth. Adept at leading cross-functional teams to develop and launch products that meet customer needs and exceed expectations. Experienced in strategic planning, market analysis, and product lifecycle management. Passionate about leveraging technology to create impactful products and drive positive change. Eager and ready to offer over 6 years of experience to new role dedicated to achieving exceptional results on tight timetables.
Overview
8
8
years of professional experience
Work History
Senior Product Manager (Web and Mobile)
CIM Innovations
Lagos
01.2019 - 10.2022
- Strategic Product Leadership: Spearheaded the strategic direction and execution of 15 successful mobile
and web application launches, driving the entire product lifecycle from ideation to market release. - Cross-Functional Team Management: Led a high-performing team of 16 engineers, 5 product specialists,
and design experts, orchestrating seamless collaboration across departments to deliver cutting-edge
product solutions. - Revenue Optimization: Delivered exceptional results by achieving an annual product revenue of $250,000, surpassing revenue targets twice within a span of 3 years through meticulous planning and execution of revenue-driven strategies.
- Agile Innovation: Championed an Agile ideation framework, fostering a culture of innovation and idea generation among employees, resulting in a 70% increase in the implementation of valuable ideas.
- Client-Centric Approach: Ensured products consistently met and exceeded client expectations by actively gathering feedback, understanding client needs, and translating them into actionable product features and enhancements.
- Strategic Vision and Roadmap: Developed and maintained an accurate and achievable product roadmap, aligning business objectives with market demands, and driving product vision to inspire trust and confidence among stakeholders.
Senior Product Manager (Consultant)
Qubators Technologies
Ikeja
01.2021 - 03.2022
- Virtual Event Management: Orchestrated the development and execution of an immersive virtual event experience for a diverse audience of 1,500 developers and engineers from 16 countries, achieving an impressive participant satisfaction rate of 95% and facilitating the creation of 112 viable MVPs.
- Strategic Sponsorship Acquisition: Collaborated with key stakeholders to secure sponsorships valued at $200K, enabling the provision of enticing incentives and prizes for participants, enhancing the overall value proposition of the Qubators Hackathon.
- Marketing Campaign Leadership: Led the design and implementation of a comprehensive marketing campaign for the Qubators Hackathon, driving a 120% increase in expected participant registration and maximizing event visibility and engagement.
Junior Product Manager
CIM Innovations
Kampala
02.2016 - 01.2019
- Client-Centric Implementation: Collaborated closely with the engineering team to swiftly implement client requested changes, resulting in a remarkable 90% reduction in customer complaints and a notable 25% increase in product satisfaction ratings, significantly enhancing overall client satisfaction.
- Client Feedback Integration: Orchestrated seamless coordination among cross-functional teams to effectively gather and integrate client feedback and requirements, culminating in the successful launch of multiple products that not only met but exceeded expectations for 100% of clients, demonstrating a keen focus on client-centric innovation and delivery.
- Project Management Excellence: Maintained stringent project timelines and budgets while overseeing the rollout of multiple products, ensuring an impressive average on time delivery rate of 95% and delivering substantial cost savings of up to $50K per project, showcasing exceptional project management skills and a commitment to operational efficiency.
- Leadership in Product Development: Led the engineering, product, and design teams throughout the entire product development lifecycle, from requirements gathering to build, test phase, QA, launch, and support, resulting in the creation of a highly successful mobile app with over 1 million downloads on the Google Play Store, underscoring strong leadership capabilities and a track record of delivering impactful digital products.
Engagement Associate
CIM Innovations
Kampala
02.2016 - 12.2017
- Enhanced User Satisfaction System: Spearheaded the development and implementation of a robust user support system encompassing live chat, email, and phone support, resulting in a notable 15% increase in customer satisfaction rates. This initiative also led to a significant reduction of 35% in problem resolution time, contributing to the acquisition of an average of 10% new app subscribers monthly.
- Innovative Engagement Strategies: Took charge of innovating engagement strategies for all app data, including emails and phone numbers, fostering enhanced user interaction and retention, thus furthering organizational goals and objectives.
- Timely and Accurate Support: Ensured timely and accurate responses to emails and live chat handles, aligning with organizational objectives and goals, and facilitating effective problem resolution, thereby enhancing overall user satisfaction.
- Effective Call Center Management: Demonstrated excellent leadership in managing the 24-hour call center team, resulting in the achievement of organization objectives and goals through efficient operations and seamless user support delivery.
- Knowledge Base Management: Developed and managed the app's knowledge base articles, how-to guides, and troubleshooting scripts, significantly improving self-service support for users. This initiative led to a notable 20% reduction in user inquiries and an impressive 25% increase in first-time resolution rates, thereby enhancing the overall user experience.
- Proactive Issue Resolution: Collaborated cross-functionally with product development teams to identify recurring issues affecting app users and implemented proactive measures such as real-time issue monitoring and reporting mechanisms. These efforts resulted in a remarkable reduction of over 50% in critical issues escalation and an outstanding improvement of over 80% in user satisfaction ratings.
Assistant Programs Coordinator - Uganda
Future Africa Leaders Foundation
Kampala
03.2015 - 07.2015
- Volunteer Recruitment and Training Program: Spearheaded the implementation of a comprehensive
training program for local volunteers, resulting in the successful recruitment of 50 new volunteers. This initiative significantly bolstered capacity-building efforts for sustainable teen development initiatives, ensuring a more robust and impactful support system for the community. - Leadership Development Program: Designed and executed a transformative leadership program tailored for over 8150 underprivileged teenagers, culminating in a remarkable 30% increase in confidence and self-esteem levels among participants. This initiative played a pivotal role in empowering and uplifting the youth, fostering personal growth and resilience.
- Medical Health Outreach Programs: Collaborated closely with local government agencies to orchestrate a series of 13 medical health outreach programs, engaging over 1000 teenagers across Uganda. These initiatives facilitated the treatment and connection of 5000 locals to essential, free medical services, addressing critical healthcare needs within the community. Moreover, these programs significantly raised awareness about the availability of such medical services among locals, leading to a notable 20% increase in their utilization, thereby improving overall health outcomes and promoting well-being.
Education
Certificate in Product Management -
Udemy
Online11-2015
Certificate in Leadership Skill -
Future Africa Leaders Africa Leadership Academy
Lagos09-2014
Microsoft Office Specialist Certification -
Sikkim Manicipal University
Kampala10-2013
Bachelor of Science - Public Health
International Health Sciences University
Kampala11-2015
Uganda Advanced Certificate of Education -
Bethany High School
Kampala, Naalya12-2010
Uganda Certificate of Education -
Bethany High School
Kampala, Naalya12-2008
Skills
- Technical Skills:
- Proficiency in programming languages; HTML,
CSS, PHP and Java Script
- Proficiency in frameworks; React(JS) and Laravel (PHP)
- Proficiency in Databases; MYSQL, SQL and PostgreSQL
- Understanding of software development methodologies (Agile, Scrum, Kanban) and experience working in cross-functional Agile teams
- Familiarity with data analytics tools (Google Analytics, Mixpanel) for tracking product metrics and making data-driven decisions
- Knowledge of product management tools (like Jira, Trello, and Asana) for project management and collaboration
- Experience with version control systems (Git) for code management and collaboration - Product Management Expertise:
- Product lifecycle management, from ideation to launch and ongoing iteration
- Requirement gathering and analysis, translating business needs into product features and specifications
- Roadmap development and prioritization, aligning product vision with business goals and customer needs
- User experience (UX) design principles, ensuring intuitive and user-friendly product interfaces
- Product marketing and go-to-market strategies, driving product adoption and revenue growth
- Soft Skills:
- Strong communication skills, both verbal and written, for effective collaboration with cross-functional teams and stakeholders
- Leadership and team management, guiding and motivating cross-functional teams to achieve product goals
- Problem-solving and critical thinking, identifying and resolving complex technical and business challenges
- Adaptability and flexibility, thriving in fast-paced and dynamic work environment
- Customer-centric mindset, advocating for the needs of customers and delivering exceptional user experiences
Accomplishments
- Achieved $250,000 annually at peak performance, breaking the revenue goals twice in 3 years.
- Collaborated with team of 5 in the development of 12 Apps
- Resolved product issue through consumer testing.
- Achieved over 1 million app downloads on the Google play store of our flagship product
- Supervise a team of 23 staff members.
- Lead the engineering team, product team, and design all phases of custom product solutions delivery (from requirements gathering through build, test phases, QA, launch and support) for our clients.
- Led development of a suite of web applications providing bank customers with the ability to complete fast, secure purchases online while buying digital assets (e.g. books).
Timeline
Senior Product Manager (Consultant)
Qubators Technologies
01.2021 - 03.2022
Senior Product Manager (Web and Mobile)
CIM Innovations
01.2019 - 10.2022
Junior Product Manager
CIM Innovations
02.2016 - 01.2019
Engagement Associate
CIM Innovations
02.2016 - 12.2017
Assistant Programs Coordinator - Uganda
Future Africa Leaders Foundation
03.2015 - 07.2015
Certificate in Product Management -
Udemy
Certificate in Leadership Skill -
Future Africa Leaders Africa Leadership Academy
Microsoft Office Specialist Certification -
Sikkim Manicipal University
Bachelor of Science - Public Health
International Health Sciences University
Uganda Advanced Certificate of Education -
Bethany High School
Uganda Certificate of Education -
Bethany High School
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