SHARON NAMUGENYI
Kampala,Uganda
Summary
Dedicated and results-oriented Administrative Professional with over 8 years of experience in administrative support, human resources, customer service, and office management across diverse sectors including community development, construction, banking, aviation, and hospitality. Proven track record in providing high-level administrative support, managing office operations, coordinating logistics, maintaining records, and supporting recruitment and HR functions. Strong organizational, communication, and problem-solving skills with a commitment to excellence and the achievement of organizational goals.
Overview
10
10
years of post-secondary education
11
11
years of professional experience
Work history
Administrative Assistant
Raising The Village
Mbarara
2025.09 - 2026.06
- - Provide day-to-day administrative support to program teams in community development initiatives, directly contributing to poverty alleviation and sustainable development.
- - Coordinate logistics for field activities, workshops, and stakeholder meetings, ensuring smooth program implementation.
- - Manage office supplies, inventory, and asset tracking to maintain operational efficiency.
- - Prepare reports, presentations, and communication materials for internal and external stakeholders.
- - Support human resource functions including staff onboarding, record keeping, and maintaining personnel files.
- - Assist in donor reporting and compliance documentation, ensuring transparency and accountability.
- - Maintain and update personnel records, ensuring accuracy and confidentiality.
- Facilitated internal communication.
Administrative Assistant
BuildNet Construction Company Ltd
Kampala
2024.09 - 2025.08
- - Provided comprehensive administrative support to project managers and site supervisors on multiple construction projects.
- - Managed office correspondence, scheduling, and document control for various project sites.
- - Coordinated meetings, prepared minutes, and maintained accurate project filing systems.
- - Assisted with procurement documentation and liaised with suppliers and subcontractors.
- - Supported payroll and attendance tracking for on-site construction staff.
- - Maintained personnel records and ensured compliance with company policies.
- - Assisted in onboarding new employees and maintaining staff files.
Human Resource Support
DFCU BANK under NFT CONSULT
Kampala
2023.08 - 2024.08
- - Assist with day-to-day operations of HR functions and duties, supporting a large and diverse workforce.
- - Assist in the full recruitment process from initial candidate contact to final hiring stage (job adverts, interviews, contracts).
- - Maintain candidate databases and handle confidential applicant information with discretion.
- - Provide comprehensive administrative support to the HR team, including document preparation and report generation.
- - Assist in the onboarding process for new hires, compiling necessary documentation.
- - Manage HR databases, recording key employee information such as new hires, terminations, leave, disciplinary actions, and absences.
- - Coordinate calendars and schedule appointments, interviews, and HR-related events.
- - Engage with candidates and provide updates to ensure a positive candidate experience.
- - Maintain and update personnel records and HR documentation, ensuring accuracy and compliance.
- - Assist in payroll preparation and processing, ensuring timely and accurate salary disbursements.
Reservations Sales Agent
EGYPT AIR
Kampala
2020.03 - 2023.07
- - Provided travel information to customers including fares, schedules, and seat availability.
- - Responded to customer inquiries about rates and itineraries.
- - Processed payments and checked availability using computer booking systems.
- - Issued tickets and managed multiple customer interactions simultaneously.
- - Provided timely solutions to customer queries, ensuring high levels of customer satisfaction.
- - Achieved sales quotas by efficiently answering and completing incoming reservation calls.
- - Provided support to customers by confirming, changing, or cancelling reservations.
- - Maintained filing and record-keeping of all customers' and sales agents' documents.
Receptionist
JOTENA HOTEL
Kampala
2015.05 - 2019.12
- - Achieved excellent customer satisfaction through efficient handling of client complaints.
- - Managed and developed effective client relationships, improving customer retention.
- - Took inbound calls and addressed client questions efficiently and effectively.
- - Conducted problem-solving and troubleshooting for client issues.
- - Expanded the client base through marketing initiatives, increasing company profitability.
- - Greeted clients professionally daily.
- - Assisted in team building and training of new staff.
- - Achieved Employee of the Year Award for outstanding performance.
Planning Officer (Internship)
LUWERO DISTRICT LOCAL GOVERNMENT
Luwero
2017.06 - 2017.08
- - Provided administrative support, participated in planning and drafting district plans, conducted research, and executed data entry in district research projects.
- - Drafted plans outlining goals for future growth within designated areas.
- - Conducted research and analysis of socio-economic, environmental, and demographic data to inform decisions on development applications.
- - Achieved appreciation for publishing accurate minutes of meetings.
- - Summarized and analyzed data entered in statistical return forms.
- - Collaborated with other divisions, outside institutions, and international organizations to integrate plans and activities.
Education
Certificate of Higher Education - Diploma in Human Resources
Allison
Online 2026.01 -
Certificate of Higher Education - Diploma in Customer Service
Allison
Online 2025.02 - 2025.11
Certificate of Higher Education - Diploma in Business Management and Entrepreneurship
Allison
Online 2024.02 - 2024.10
Bachelor of Science in - Population Studies
Makerere University
Kampala 2015.08 - 2018.05
A-Level - Uganda Advanced Certificate of Education (UACE)
Ndejje Senior Secondary School
Luweero 2013.02 - 2014.11
O Level - Uganda Certificate of Education (UCE)
Ndejje Senior Secondary School
Luweero 2009.02 - 2012.11
Skills
Administrative Skills
Recruitment support
Event Coordination
Data Management
Customer Service Skills
Communication Skills
Computer Skills Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Flexibility in task handling
Resilience under pressure
Attention to Detail
Interpersonal Skills
Teamwork
REFERENCES
Margaret Kiberu Nakagujje
nakagujje.kiberu@raisingthevillage.org
Senior Human Resource Officer
Raising the Village, Mbarara
+256778628259
Jacqueline K. Isoke,
JIsoke@dfcugroup.com,
Talent and Acquisition Manager
+256758890881,
DFCU BANK
Priscilla Nabukeera,
Marketing Manager,
Build net
+256703349637
Juliet Najjemba,
Manager Reservations and Ticketing ,
Egypt Air, Uganda
+256775168325
Languages
English
Fluent
Luganda
Native
Timeline
Certificate of Higher Education - Diploma in Human Resources
Allison
2026.01 -
Administrative Assistant
Raising The Village
2025.09 - 2026.06
Certificate of Higher Education - Diploma in Customer Service
Allison
2025.02 - 2025.11
Administrative Assistant
BuildNet Construction Company Ltd
2024.09 - 2025.08
Certificate of Higher Education - Diploma in Business Management and Entrepreneurship
Allison
2024.02 - 2024.10
Human Resource Support
DFCU BANK under NFT CONSULT
2023.08 - 2024.08
Reservations Sales Agent
EGYPT AIR
2020.03 - 2023.07
Planning Officer (Internship)
LUWERO DISTRICT LOCAL GOVERNMENT
2017.06 - 2017.08
Bachelor of Science in - Population Studies
Makerere University
2015.08 - 2018.05
Receptionist
JOTENA HOTEL
2015.05 - 2019.12
A-Level - Uganda Advanced Certificate of Education (UACE)
Ndejje Senior Secondary School
2013.02 - 2014.11
O Level - Uganda Certificate of Education (UCE)
Ndejje Senior Secondary School
2009.02 - 2012.11