SHARON NAMUGERWA
WAITRESS
DOHA
Summary
Motivated Waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Waitress
Slicy Restuarant-Qatar Sports Club
03.2024 - 05.2024
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
Mangel Turkish Restuarant,
01.2024 - 03.2024
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Answered customers' questions, recommended items, and recorded order information.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Waitress
Climax Entertainment Hub
01.2022 - 12.2023
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Waitress
Telfah Restuarant
03.2018 - 08.2021
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
NAALYESE SECONDARY SCHOOOL
KAMPALA, UGANDA 04.2001 -
Skills
Customer Service
Dining area maintenance
Guest Relations Management
Menu Recommendations
Food safety understanding
Team Collaboration
Cash Handling
Strong multitasking
Handling Complaints
Menu Memorization
Complaint resolution
Menu presentation
REFEREES
Upon request
Timeline
Waitress
Slicy Restuarant-Qatar Sports Club
03.2024 - 05.2024
Waitress
Mangel Turkish Restuarant,
01.2024 - 03.2024
Waitress
Climax Entertainment Hub
01.2022 - 12.2023
Waitress
Telfah Restuarant
03.2018 - 08.2021
High School Diploma -
NAALYESE SECONDARY SCHOOOL
04.2001 -