Simon Lubega
IT Specialist
Kampala,6th Street Industrial Area
Summary
Ambitious Information Technology Assistant currently pursuing real-world experience to develop acquired skills. Offering strong understanding of hardware repair and maintenance, device configuration, networking and operating system specifications. Proficient in MS Office and eager to learn new processes, programs and procedures quickly to maximize contributions to user, team and business success.
Overview
9
9
years of post-secondary education
5
5
years of professional experience
Work History
IT Assistant
National Water & Sewerage Corporation
Kampala
03.2017 - Current
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Managed network security and filtering settings.
- Installed and configured software and hardware.
Sales Agent
Tian Tang Group | COM FOAM (U) LTD
Kampala, Northern Region
04.2016 - 11.2016
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- “Get the sales” using various customer sales methods for example direct interaction with customer, presentation and cold calling. Products include Mattresses, Pillows etc.
- Evaluated customers’ skills, needs, and build productive long lasting relationships.
- Met personal and sales teams targets, forecasting sales developing strategies / models and evaluating their effectiveness.
- Reported and provided feedback to management using financial statistical data.
- Maintained and expanded client database with the assigned territory.(northern region)
Education
Bachelors of Information Technology - Information Technology
Makerere University
Kampala 02.2013 - 06.2016
Uganda Advanced Certificate of Education -
Mengo Senior School
Kampala 02.2011 - 11.2012
Uganda Certificate of Education - O Level
ST Augustine's College Wakiso
Wakiso 02.2007 - 11.2010
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills
Infrastructure Maintenance
Hardware installations
Project coordination
Desktop support
Technical troubleshooting
User support
Technical issues analysis
Staff education and training
Application support
Mac systems
Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
IT Assistant
National Water & Sewerage Corporation
03.2017 - Current
Sales Agent
Tian Tang Group | COM FOAM (U) LTD
04.2016 - 11.2016
Bachelors of Information Technology - Information Technology
Makerere University
02.2013 - 06.2016
Uganda Advanced Certificate of Education -
Mengo Senior School
02.2011 - 11.2012
Uganda Certificate of Education - O Level
ST Augustine's College Wakiso
02.2007 - 11.2010