Sonia Nahabwe
Kampala
Summary
Experienced Administrative Support Assistant with a solid history in office management, staff support, and scheduling. Specialized in providing high-quality administrative support to teams, ensuring smooth daily operations. Strengths include exceptional organizational skills, proficiency in MS Office Suite and ability to manage multiple tasks simultaneously. Demonstrated success in streamlining processes and improving operational efficiency in past roles.
Overview
9
9
years of professional experience
Work History
Administrative Support Assistant
Whave solutions Ltd
Kampala
11.2020 - Current
- Executed daily processing of incoming mail for efficient workflow management.
- Supported department staff with administrative tasks including call direction and messaging.
- Monitored office supplies inventory by checking stock and placing necessary orders.
- Enhanced organizational systems for office documentation to streamline processes.
- Sorted faxes, letters, and emails for systematic distribution within the office.
- Conducted file management, spreadsheet creation, report faxing, and document scanning at reception.
Customer Service Representative
Dlight solar uganda
Kampala
08.2019 - 11.2020
- Resolved customer complaints promptly, ensuring high levels of satisfaction.
- Conducted follow-up calls with customers to confirm issue resolution.
- Performed administrative tasks including filing, database updates, and report generation.
- Maintained professionalism when addressing challenging customer interactions.
- Collected customer feedback through surveys to enhance service quality.
- Answered inquiries with precise information regarding products and services.
- Delivered exceptional customer service to foster strong client relationships.
Loans and Advances Officer
Adonai finance Ltd
Kampala
08.2018 - 06.2019
- Maintained accurate records for all approved secured loans per company policy.
- Analyzed customer payment histories to assess eligibility for additional secured loans.
- Guided customers in selecting appropriate loan options based on individual circumstances.
- Developed strategies to mitigate losses from delinquent accounts.
- Negotiated terms and conditions of secured loans tailored to customer needs.
Research Assistant
Cranne Uganda
01.2018 - 03.2018
- Company Overview: a community based organization.
- Focused on sensitizing people about the importance of educating their children, sanitation improvement, HIV/AIDS awareness
- Data collection and data analysis
- Reviewed and edited data to ensure completeness and accuracy of information
- Prepared progress reports.
- A community based organization.
Marketing and Sales Agent
Unilever Ltd
Kampala
10.2017 - 12.2017
- Informed clients about available brands and product offerings.
- Conducted market research to identify potential customers and their needs.
- Monitored industry trends to align products and services with market demands.
- Attended meetings with current and prospective customers to assess business requirements.
- Marketed company products to enhance visibility and support sales efforts.
- Sold company products while identifying cross-selling opportunities for additional services.
Intern
Civil Aviation Authority
06.2016 - 08.2016
- Data entry and data analysis
- Preparing monthly reports
- Filing
- Taking meeting minutes when called upon
- Running office errands
Education
Some College (No Degree) - Business Administration And Management
Uganda Management Institute
Kampala07-2022
Bachelor of Arts - Social Sciences
Makerere University
Kampala Uganda02-2018
Some College (No Degree) - Education
Luyanzi College Bweyogerere
Bweyogerere Kampla Uganda 11-2013
Uganda Certificate - Education
Kyeizooba Girls’ School
Bushenyi Uganda 10-2011
Skills
- Computer proficiency and Microsoft Office
- Communication and interpersonal skills
- Self-motivation and adaptability
- Team collaboration and time management
- File and inventory management
- Customer service and support
- Organizational skills and document scanning
Training Acquired
- 06/2016-08/2016, Internship training at Civil Aviation Authority
- 07/2013, Effective leadership, conflict resolution and management at Luyanzi College Bweyogerere
- 07/2010, SESEMAT Training at Kyeizooba Girls’ School
Personal Information
- Date of Birth: 07/30/94
- Nationality: Ugandan
- Marital Status: Single
References
- AUDREY NINSIIMA, Administrative Assistant, Taibah International School, +256776540068/+256705540068, audrey.ehn@gmail.com
- ANNITAH ATUSINGUZA, Finance Management , WHAVE Solutions Uganda, +256779218858, atusyann21@gmail.com
Hobbies and Interests
Extensive reading; novels, journals, newspaper
Personal Assessment
I am a confident and committed person who can work under minimal supervision and have good interpersonal, verbal and managerial skills. I value being ethical, trustworthy and responsible for my deeds and in addition, I like challenging tasks because they offer a measure of my capabilities in meeting the present goals. I take responsibilities very seriously.
Leadership Experience
- 2009-2010, Liturgy Prefect, Luyanzi College Bweyogerere
- 2009-2010, A-Level representative Debate Club, Luyanzi College, Bweyogerere
- 2007-2008, House Prefect, Kyeizooba Girls’ S.S.S
Languages
English
First Language
Websites
Timeline
Administrative Support Assistant
Whave solutions Ltd
11.2020 - Current
Customer Service Representative
Dlight solar uganda
08.2019 - 11.2020
Loans and Advances Officer
Adonai finance Ltd
08.2018 - 06.2019
Research Assistant
Cranne Uganda
01.2018 - 03.2018
Marketing and Sales Agent
Unilever Ltd
10.2017 - 12.2017
Intern
Civil Aviation Authority
06.2016 - 08.2016
Some College (No Degree) - Business Administration And Management
Uganda Management Institute
Bachelor of Arts - Social Sciences
Makerere University
Some College (No Degree) - Education
Luyanzi College Bweyogerere
Uganda Certificate - Education
Kyeizooba Girls’ School
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