Microsoft Office
Ssebandeke Dullaart
IT SYSTEMS ADMINISTRATOR
Kampala
Summary
Systematic Database Developer with relevant experience in designing, engineering architecture and data modeling. Proven track record managing all phases of software development lifecycle (SDLC). Analytical thinker quickly and effectively identifies and resolves technical problems. Driven Database Architect with enough experience in full lifecycle development. Goal-oriented team player succeeds working with various colleagues and clients by maintaining communication. Motivated with keen analytical, problem-solving and task management abilities.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
IT Specialist
Akorion Company Limited
Kampala, Central
11.2020 - 02.2023
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and input commands to troubleshoot areas.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Monitored systems in operation and quickly troubleshot errors.
- Performed server backups and changed and replaced backup tapes daily.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for over 20 non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Responded promptly to incoming sales leads and requests for technical support.
- Promoted efficiency among departments with prompt resolution of system issues.
- Researched product and issue resolution tactics to address customer concerns.
- Documented support interactions for future reference.
- Configured hardware and granted system permissions to new employees.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Assisted with updating technical support best practices for use by team.
- Identified potential sales and cross-selling opportunities and informed supervisor.
Information Security Analyst
The Black Barbershop Health Outreach Program
Los Angeles, California
07.2016 - 10.2019
- Monitored computer virus reports to determine when to update virus protection systems.
- Conducted security audits to identify vulnerabilities.
- Monitored use of data files and regulated access to protect secure information.
- Drafted security reports and metrics to track security performance and strategize improvements.
- Analyzed network traffic and system logs to detect malicious activities.
- Educated and trained users on information security policies and procedures.
- Executed penetration testing to identify security weaknesses and develop disaster recovery plans.
- Administered and monitored firewalls, intrusion detection systems and anti-virus software to detect risks.
- Developed plans to safeguard computer files against modification, destruction, or disclosure
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Investigated and resolved incidents of unauthorized access to sensitive information.
- Recommend improvements in security systems and procedures
- Performed risk analyses to identify appropriate security countermeasures
- Encrypted data and erected firewalls to protect confidential information
Data Collector
Mondzorgcentrum
Etten Leur, Noord Brabant
08.2015 - 03.2016
- Gathered and submitted observational information in addition to required data points.
- Conducted surveys and documented all responses.
- Acquired roadway data for state and federal agencies.
- Uploaded or transmitted data using secure protocols.
- Updated and maintained customer information, documents and records using DHIS2
- Managed and organized documents for data entry tasks.
- Analyzed current data records to provide detailed reports.
- Used computer software to store and retrieve data.
- Built and maintained tracking databases for variety of measuring aspects.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
IT Technician
ASML
Eindhoven, Noord Brabant
11.2014 - 06.2015
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Configured systems according to prescribed software and hardware frameworks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Configured and tested new software and hardware.
- Assisted in development of system security protocols.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Managed over 50 database API requests per day
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Monitored systems in operation and quickly troubleshot errors.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
- Responded to client inquiries and provided technical assistance over phone and in person.
Database Administrator
Tilburg Univeristy
Tilburg, Noord Brabant
11.2013 - 09.2014
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Tested programs and databases to identify issues and make necessary modifications.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Created and updated database designs and data models.
- Developed and updated databases to handle international students data.
- Coordinated with project management on database development timelines.
- Implemented security measures to protect vital business data.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Managed over 50 database calls per day
- Created and implemented database designs and data models.
- Set up and controlled user access levels across databases to protect important data.
- Implemented BI solution framework for business intelligence projects.
Education
Diploma - Industrial Engineering & Management
Fontys University of Applied Sciences
Eindhoven, The Netherlands 09.2014 - 12.2015
Pre-Masters - Information Management
Tiburg Univeristy
Tilburg, The Netherlands 09.2013 - 08.2014
Bachelor of Science - Information Technology
Uganda Christian University
Mukono, Uganda 09.2010 - 07.2013
Skills
Developing Security Plans
Accomplishments
- Educated management on how to minimize risk of cybersecurity attacks.
- Created daily database reports to identify and mediate potential vulnerabilities.
- Trained end users on proper security protocol to minimize cybersecurity attacks.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Automated processes to reduce workflow by 2 hours.
- Supervised team of 8 staff members.
- Collaborated with team of 6 in the development of The Knowledge Sharing Centre.
Software
DHIS2
Odoo ERP
Fresha Booking system
Amelia Appointment System
Interests
Computing
Cooking
Nature
Cars
Technology
Selfcare
Certification
CISSP - Certified Information System Security Professional
Timeline
IT Specialist
Akorion Company Limited
11.2020 - 02.2023
CISA - Certified Information Systems Auditor
06-2019
CISSP - Certified Information System Security Professional
11-2018
Information Security Analyst
The Black Barbershop Health Outreach Program
07.2016 - 10.2019
Data Collector
Mondzorgcentrum
08.2015 - 03.2016
IT Technician
ASML
11.2014 - 06.2015
Diploma - Industrial Engineering & Management
Fontys University of Applied Sciences
09.2014 - 12.2015
Database Administrator
Tilburg Univeristy
11.2013 - 09.2014
Pre-Masters - Information Management
Tiburg Univeristy
09.2013 - 08.2014
CCNA - Cisco Certified Network Associate
07-2011
Bachelor of Science - Information Technology
Uganda Christian University
09.2010 - 07.2013
CCIE - Cisco Certified Internetwork Expert
02-2010
Similar Profiles
Mohsen SadakaMohsen Sadaka
Lead Electrical Engineer at Huta Hegerfeld Limited - First Fix Company LimitedLead Electrical Engineer at Huta Hegerfeld Limited - First Fix Company Limited
Carman Ka Man LaiCarman Ka Man Lai
Executive Secretary at Goldbeam International Limited, Jinhui Holdings Company LimitedExecutive Secretary at Goldbeam International Limited, Jinhui Holdings Company Limited
RYAN ANDRE’ JACKMANRYAN ANDRE’ JACKMAN
Regional Inventory & Logistics Coordinator at Interlinc (Barbados) Limited formerly Facey Commodity Company (Barbados) LimitedRegional Inventory & Logistics Coordinator at Interlinc (Barbados) Limited formerly Facey Commodity Company (Barbados) Limited