Ssekandi Jonah
IT SYSTEMS MANAGER
Kampala
Summary
A dependable professional who is committed to finding solutions. Brings Four (4) years of invaluable experience to advance organizational objectives and goals. With a strong demonstrated background in IT system administration, applications and user support, systems analysis, project and product management, and systems integration. Currently looking for a challenging opportunity to specialize and develop, ideally within an IT role that utilizes Jonah Ssekandi's technical expertise and skills to drive organizational success and deliver creative solutions. Jonah is a qualified, knowledgeable, and certified Google IT support specialist with experience of leading an organization's Information technology policy and IT infrastructure.
Overview
7
7
years of professional experience
13
13
years of post-secondary education
6
6
Certifications
Work History
Manager Information Technology
Prepaid Meters Limited (Conlog)
Kampala, Uganda
1 2023 - Current
- Oversaw migration of company systems namely E-mail server, storage to cloud platform Microsoft Azure, resulting in a 95% increase in operational efficiency and 60% reduction in costs
- Implemented comprehensive security protocols, resulting in 80% decrease in security incidents and improved data protection and secured User's computers from being accessed by unauthorized personnel
- Administered the Company's Azure Microsoft 365 environment, ensuring optimal Mail performance, security, and reliability
- Developed and managed IT budgets, optimizing expenditure and achieving cost efficiencies in technology procurement and maintenance
- Coordinated with other departments to ensure smooth integration of technology solutions, improving cross-functional collaboration
- Conducted system audits and performance reviews to identify areas for improvement, leading to a 75% enhancement in system reliability for the Company's electricity metering and payment solution known as Ultima plus
- Assisted in the development and deployment of new software applications and updates with the Conlog team based in South Africa, ensuring minimal disruption to business operations
- Spearheaded a country-wide upgrade of more than 10,000 Yaka electricity meters in with minimal disruptions to electricity end users
- Provided technical support and training to end-users, addressing and resolving system issues efficiently
- Developed the Company's quality and technical manual that effectively awarded Prepaid Meters Limited a Level 2 NITA-U certification that is required for any IT firm to efficiently operate in Uganda.
IT Business Support Officer
Pegasus Technologies Limited
Kampala, Kampala District
01.2020 - 01.2023
- Supported systems and applications that involved providing customer help desk support, applications enhancement that boosted revenue collections for banks
- Increased payment channels and boosted revenues by aggregating payments for utility service providers through USSD, banks and third-party vendors
- Consolidated card payments by leading projects that required integrating into world's prominent card payment processors namely CyberSource a Visa product and Mastercard Payments Gateway services (MPGs) a Mastercard product
- Slashed turnaround time for Electronic Invoicing and credit note issuing by managing the development of a real-time bulk invoicing solution/ Web application that integrated into URA EFRIS system
- Boosted revenue collections by aggregating mobile money and bank payments for different cross border remittance companies such as World Remit, Nala payments, Eversend, chipper cash
- Amplified revenue collections for different banks and financial technology companies by enabling payments such as mobile money, card, remittances, utility bills through robust integrations into their core banking and payments systems
- Increased revenue turnaround for third-party vendors through enabling collections and payouts to be made to and from beneficiaries by integrating vendor systems into telecom's mobile money payments systems
- Managed and coordinated the development of a merchant collection solutions for KCB bank that has enabled KCB to sign up merchants, collect payments from USSD, web payment channels
- Lead project manager for integrating into post bank Finacle banking system that enabled the bank to receive remittance payments from abroad.
IT Support Specialist Trainee
Office of the President
, Uganda
01.2018 - 01.2019
- Ensured smooth IT operations through regular Network and infrastructure maintenance
- Setup and configure a network topology of over 100 office computers and this involved configuring routers, switches and cabling RJ45 cables that connected to computers
- Replaced, repaired or upgraded outdated computer components or hardware
- Skillfully and independently diagnosed and resolved complex system issues within tight deadlines
- Assisted workers on general IT problems which improved turnaround time on delivery of tasks
- Carried out Hardware and software Installations and evaluations
- Boosted user experience through regular user trainings, troubleshooting sessions.
Education
Bachelor of Science in Software Engineering -
Makerere University
Kampala 01.2020 - 01.2020
Uganda Advanced Certificate of Education -
St. Mary's Kitende
Wakiso 04.2001 - 04.2014
Uganda Certificate of Education - undefined
St. Mary's Kitende
Skills
Applications & User Support
Systems Analysis
Network Administration and Troubleshooting (IP Sub netting, DHCP, NAT, DNS, Proxies)
IT infrastructure management (software, hardware, network, disaster recovery)
Advanced problem solving
Project and Product Management
Systems Integration Specialist
Technical & Functional Requirements engineering
Technical and Business Documentation
User Training
Users experience management
Technical Troubleshooting
Certification
Google Technical Support Fundamentals, 2023
References
- Kiwanuka Ronnie Kiggundu, Applications support, Stanbic Bank Uganda, 0781729538
- Kigozi Ismael, Country Networks Manager, InTouch Uganda, 256780908983
- Mark Nyerinde, Manager Alternate Channels, Post bank Uganda, 256782065280
- Frank Kasajja, Senior Systems Analysts, Office of the President, 256704637724
Timeline
Bachelor of Science in Software Engineering -
Makerere University
01.2020 - 01.2020
IT Business Support Officer
Pegasus Technologies Limited
01.2020 - 01.2023
IT Support Specialist Trainee
Office of the President
01.2018 - 01.2019
Uganda Advanced Certificate of Education -
St. Mary's Kitende
04.2001 - 04.2014
Manager Information Technology
Prepaid Meters Limited (Conlog)
1 2023 - Current
Uganda Certificate of Education - undefined
St. Mary's Kitende
Similar Profiles
Nigel Mark CrookNigel Mark Crook
Area Manager North London & East England at Secure Meters LimitedArea Manager North London & East England at Secure Meters Limited
Reeth GupteReeth Gupte
Manager Sales Support - Employee Benefits at Zaggle Prepaid Ocean Services LimitedManager Sales Support - Employee Benefits at Zaggle Prepaid Ocean Services Limited
LEKH NATH JHALEKH NATH JHA
Process Excellence Executive at Secure Meters LimitedProcess Excellence Executive at Secure Meters Limited