Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ssekikubo Robert

BANKER
KATWE,Masaka

Summary

Dynamic Branch Manager with a proven track record at Bayport Financial Services, excelling in performance analysis and compliance management. Expert in staff training and conflict resolution, I successfully boosted customer satisfaction and loyalty, driving branch profitability through strategic sales initiatives and effective team leadership.

Overview

10
10
years of professional experience

Work History

BRANCH MANAGER

BAYPORT FINANCIAL SERVICES
KAMPALA, KAMPALA
01.2019 - 01.2021
  • Managed daily operations to ensure smooth branch functionality.
  • Supervised staff, fostering a collaborative and productive work environment.
  • Developed and implemented training programs for new team members.
  • Maintained compliance with regulatory standards and company policies.
  • Assisted customers with inquiries to enhance service quality and retention.
  • Coordinated marketing efforts to promote branch services within the community.
  • Analyzed branch performance metrics to identify areas for improvement.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Monitored financial performance of the branch on a monthly basis.
  • Conducted regular performance reviews for all employees in the branch.
  • Planned work schedules to maintain adequate staffing levels.
  • Resolved escalated customer complaints in a timely manner.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Supported outside sales force in servicing and obtaining new business.
  • Reviewed loan applications to ensure accuracy and compliance with regulations.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

BRANCH MANAAGER

PLATINUM CREDIT
KAMPALA, KAMPALA
02.2017 - 03.2019
  • Managed daily branch operations and ensured compliance with company policies.
  • Trained new employees on branch procedures and customer service standards.
  • Conducted regular team meetings to communicate goals and updates effectively.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Monitored financial performance of the branch on a monthly basis.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Resolved escalated customer complaints in a timely manner.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Coordinated promotional campaigns for new products or services in order to boost sales revenue.
  • Analyzed competitors and market trends to facilitate business growth.

TELLER

DIAMOND TRUST BANK
MASAKA, MASAKA
01.2015 - 06.2017
  • Processed customer deposits and withdrawals efficiently at Diamond Trust Bank.
  • Assisted customers with account inquiries and provided information on bank services.
  • Balanced cash drawer daily to ensure accuracy and compliance with bank policies.
  • Handled foreign currency exchanges following established procedures and guidelines.
  • Collaborated with team members to improve service delivery and customer satisfaction.
  • Trained new tellers on operational procedures and customer service best practices.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Answered customer inquiries regarding bank products and services.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Built and maintained client relationships through quality, personalized interactions.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Explained account information to customers in detail as needed.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Delivered exceptional service to customers in person or over telephone.
  • Followed up on requests from customers in a timely manner.
  • Continuously updated knowledge about banking products, services, policies and regulations.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Identified transaction errors when debits and credits did not balance.

Sales Team Leader

CRANE BANK
MASAKA, MASAKA
01.2011 - 11.2015
  • Led daily sales meetings to motivate and align team objectives.
  • Trained new sales staff on product knowledge and customer engagement techniques.
  • Developed sales strategies based on market trends and customer feedback.
  • Fostered a positive team environment through effective communication and support.
  • Analyzed sales reports to identify areas for improvement in team performance.
  • Conducted regular meetings with team members to review goals and objectives.
  • Monitored daily sales activities and provided feedback to team members.
  • Resolved customer complaints promptly and efficiently.
  • Kept team informed of changing policies through regular team meetings.
  • Maintained accurate records of all sales transactions.
  • Made outbound sales calls to contact prospective leads, using effective communication skills.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

Bachelor of Arts - Education

MAKERERE UNIVERSITY
EDUCATION
10-2008

HIGH SCHOOL/A LEVEL

MASAKA SECONDARY SCHOOL
MASAKA SS
01-2004

O LEVEL

LIGHT SS KITOMA
O LEVEL
11-2002

Skills

  • Branch operations
  • Customer service
  • Staff training
  • Performance analysis
  • Compliance management
  • Sales strategy
  • Team leadership
  • Conflict resolution
  • Communication skills
  • Problem solving

Timeline

BRANCH MANAGER

BAYPORT FINANCIAL SERVICES
01.2019 - 01.2021

BRANCH MANAAGER

PLATINUM CREDIT
02.2017 - 03.2019

TELLER

DIAMOND TRUST BANK
01.2015 - 06.2017

Sales Team Leader

CRANE BANK
01.2011 - 11.2015

Bachelor of Arts - Education

MAKERERE UNIVERSITY

HIGH SCHOOL/A LEVEL

MASAKA SECONDARY SCHOOL

O LEVEL

LIGHT SS KITOMA

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