STEPHANIE AYEZEBWE KARUGABA

DUTIES/RESPONSIBILITIES

• Customer relationship management: Build and maintain strong relationships with clients, addressing their needs and resolving issues.
• Oversee daily operations: Manage all operational aspects of the branch to ensure smooth and efficient functioning.
• Sales and business development: Develop strategies to attract new customers and retain existing ones, contributing to branch revenue.
• Team leadership: Recruit, train, and supervise branch staff, ensuring they meet performance goals.
• Financial management: Monitor branch expenses, revenues, and overall financial health, ensuring targets are met.
• Compliance and risk management: Ensure adherence to legal, regulatory, and company policies to minimize risks.
• Performance reporting: Prepare and present performance reports to upper management, detailing branch achievements and areas for improvement.
• Inventory and cash management: Oversee inventory, cash, and equipment, ensuring accurate accounting and safe handling.
• Community engagement: Participate in local events and build community relationships to strengthen the branch's local presence.

DUTIES AND RESPONSIBILITIES.

• Customer assistance: Provide prompt, courteous assistance to customers with inquiries, complaints, or service needs.
• Issue resolution: Identify and resolve customer issues, complaints, and concerns efficiently and professionally.
• Product and service knowledge: Maintain deep knowledge of products and services to answer questions and guide customer decisions.
• Communication: Use active listening and clear communication to ensure customers feel heard and understood.
• Record keeping: Accurately document interactions, transactions, and issues for future reference and follow-up.
• Feedback collection: Gather customer feedback and relay it to relevant departments to improve services and products.
• Order processing: Assist with processing orders, returns, exchanges, and refunds, ensuring accuracy.
• Training and guidance: Educate customers on product features, services, and self-service options.
• Team collaboration: Work closely with other departments to address customer needs and improve service.
• Adherence to policies: Follow company policies, procedures, and quality standards in all customer interactions.

DUTIES AND RESPONSIBILITIES.

• Team supervision: Oversee a team of call center agents, ensuring they follow procedures and meet performance standards.
• Training and development: Provide coaching, training, and ongoing support to team members to improve their skills and product knowledge.
• Performance monitoring: Track individual and team performance metrics, identifying areas for improvement and ensuring targets are met.
• Quality assurance: Conduct quality checks on calls and interactions to ensure adherence to company standards and best practices.
• Problem resolution: Assist agents with complex customer issues and escalations, guiding them toward effective solutions.
• Motivation and morale: Foster a positive and productive work environment, motivating the team to achieve goals.
• Scheduling and workflow management: Create schedules and allocate resources to meet call volume demands and optimize workflow.
• Reporting: Prepare and present reports on team performance, call metrics, and customer satisfaction to management.
• Continuous improvement: Identify areas to enhance processes and customer experience, proposing and implementing improvements.
• Policy enforcement: Ensure team adherence to company policies, procedures, and regulatory requirements.

DUTIES AND RESPONSIBILITIES

• Outbound calls to potential clients: Contact prospective customers to offer loan products, following up on leads and inquiries.
• Sales pitching: Present loan products effectively, addressing customer needs and highlighting product benefits to encourage sales.
• Customer qualification: Assess customers’ financial situations and eligibility, ensuring they meet criteria for loan approval.
• Product knowledge: Maintain in-depth knowledge of loan products, interest rates, terms, and conditions to provide accurate information.
• Building rapport: Establish strong relationships with customers to build trust and enhance the chances of successful sales.
• Answering inquiries: Respond to customer questions regarding loan products, application processes, repayment plans, and other details.
• Documentation and data entry: Accurately document customer details, call outcomes, and other relevant information in the CRM system.
• Achieving sales targets: Meet or exceed monthly and quarterly sales quotas, contributing to the company’s revenue goals.
• Cross-selling and up-selling: Identify opportunities to recommend additional products or services to customers.
• Compliance adherence: Follow all regulatory guidelines and company policies, especially regarding data privacy, loan disclosures, and ethical sales practices.
• Follow-up calls: Conduct follow-up calls with potential and existing customers to maintain engagement and ensure loan disbursement.
• Reporting: Prepare and submit reports on call outcomes, sales conversions, and target achievements to supervisors.

DUTIES AND RESPONSIBILITIES

• Conduct outbound calls: Reach out to prospective clients and leads, introducing insurance products and services.
• Effective product presentation: Clearly explain insurance options, benefits, and policy details tailored to customer needs.
• Customer needs assessment: Understand customers’ needs, financial situations, and risk profiles to recommend suitable insurance plans.
• Product expertise: Maintain up-to-date knowledge of insurance products, coverage options, premiums, and terms to provide accurate information.
• Relationship building: Build rapport with customers to establish trust and long-term relationships, enhancing potential for repeat sales.
• Answering inquiries: Respond to questions about policy features, claims processes, and premium rates, ensuring clarity and customer satisfaction.
• Sales target achievement: Meet or exceed individual sales targets and contribute to the team’s sales goals.
• Follow-up calls: Re-engage with potential clients who showed interest or requested more time to decide, helping them through the purchasing process.
• Documentation and data entry: Accurately document customer details, policy interests, call outcomes, and other information in the CRM system.
• Cross-selling and up-selling: Identify opportunities to offer additional insurance products or upgrades that suit customer needs.
• Policy compliance: Adhere to regulatory standards, company policies, and ethical sales practices, particularly regarding privacy and disclosure requirements.
• Claims support: Assist customers with basic guidance on the claims process if they inquire, directing them to relevant departments as needed.
• Regular reporting: Prepare reports on call outcomes, sales conversions, customer feedback, and any issues faced, providing insights for improvement to supervisors.

DUTIES AND RESPONSIBILITIES

• Greeting and seating customers: Welcome guests warmly, escort them to their tables, and present menus.
• Taking orders: Accurately record food and drink orders, noting any special dietary needs or preferences.
• Menu knowledge: Have a thorough understanding of the menu, including ingredients, preparation methods, and special items, to answer customer questions.
• Serving food and beverages: Deliver orders to tables in a timely manner, ensuring accuracy and presentation standards.
• Upselling: Suggest additional items such as appetizers, desserts, and drinks to enhance the dining experience and increase sales.
• Checking on customers: Regularly check in with guests to ensure they are satisfied with their meals and service.
• Handling complaints: Address any issues or complaints professionally and promptly, involving a supervisor if necessary.
• Maintaining cleanliness: Keep tables, dining areas, and serving stations clean and organized.
• Processing payments: Handle payments accurately, including cash and card transactions, and issue receipts.
• Setting up and closing down: Prepare the dining area for service, including arranging tables, utensils, and linens, and assist with end-of-day tasks.
• Collaborating with kitchen and bar staff: Communicate with kitchen and bar staff to ensure timely preparation and delivery of orders.
• Following health and safety guidelines: Adhere to hygiene, food safety, and sanitation standards at all times.

DUTIES AND RESPONSIBILITIES

• Record keeping: Take accurate minutes during meetings, documenting key discussions, decisions, and actions for future reference.
• Meeting coordination: Schedule and organize guild meetings, notifying members in advance, preparing agendas, and ensuring necessary materials are available.
• Correspondence: Handle official communications on behalf of the guild, responding to inquiries, sending updates, and distributing information to members.
• Documentation management: Maintain and organize all guild documents, records, and files, ensuring they are accessible and up-to-date.
• Member support: Act as a point of contact for guild members, addressing questions or concerns and providing necessary information.
• Event planning and logistics: Assist in organizing guild events, coordinating logistics, and ensuring necessary resources and materials are prepared.
• Report preparation: Prepare regular reports on guild activities, membership, and any other updates for presentation to guild leadership or other stakeholders.
• Attendance tracking: Monitor and record attendance at meetings and guild events, maintaining accurate records of member participation.
• Policy adherence: Ensure that guild activities adhere to organizational policies, procedures, and guidelines.
• Collaboration: Work closely with other guild officers, providing support as needed and facilitating effective communication within the guild.
• Maintaining confidentiality: Safeguard sensitive information discussed in meetings or related to guild operations.

DUTIES AND RESPONSIBILITIES

• Team leadership: Supervise and coordinate the ushering team, assigning roles and ensuring everyone understands their responsibilities.
• Pre-event briefing: Conduct briefings with ushers before the event to review guidelines, emergency procedures, and specific event details.
• Guest assistance: Greet and direct guests to their seats, providing guidance on venue layout, restrooms, exits, and any other event-specific information.
• Crowd management: Oversee crowd flow to prevent congestion, manage queues, and ensure smooth entry and exit of guests.
• Seating arrangements: Ensure guests are seated according to the seating plan, handling any seating issues or conflicts calmly and efficiently.
• Safety enforcement: Monitor guest behavior to enforce venue policies and safety protocols, intervening if necessary to maintain order.
• Emergency response: Be prepared to respond quickly to emergencies, guiding guests to safety and assisting with evacuations if required.
• Training and support: Provide guidance and support to new or inexperienced ushers, ensuring they feel confident and capable in their roles.
• Communication: Act as the main point of contact between the ushers, event coordinators, and venue staff, relaying information as needed.
• Problem-solving: Handle any issues or unexpected situations that arise, such as ticketing disputes or lost belongings, ensuring guest satisfaction.
• Reporting: Document any incidents, guest feedback, or areas for improvement to report back to event management.
• Post-event duties: Oversee the orderly departure of guests and ensure that the venue is left tidy, assisting with any post-event tasks if needed.

DUTIES AND RESPONSIBILITIES

• Technical support: Assist in troubleshooting hardware and software issues for users, providing first-level support to resolve problems.
• System maintenance: Help with routine maintenance of computers, networks, and servers, including updates, backups, and security checks.
• Documentation: Keep records of IT issues, resolutions, and support activities, updating documentation as needed.
• Software installation: Assist with the installation, configuration, and updates of software applications and operating systems.
• Network support: Support network maintenance, helping with setup, monitoring, and troubleshooting of network connectivity issues.
• Inventory management: Assist in tracking and managing IT equipment, maintaining an updated inventory of hardware and software assets.
• User training: Provide basic IT training to users, helping them with common issues and educating them on cybersecurity practices.
• Cybersecurity awareness: Support the implementation of security measures and assist in monitoring for any security incidents.
• Research: Conduct research on emerging IT technologies, trends, and tools, preparing reports or recommendations for the team.
• Collaboration: Work closely with other IT team members, supporting various projects and initiatives as assigned.
• Website and application support: Assist in updating and maintaining the organization’s website or internal applications under supervision.
• Project participation: Participate in ongoing IT projects, learning from senior IT staff and contributing where possible.
• Data entry and management: Support data entry tasks and help in organizing data storage to ensure efficient data retrieval.
• Adherence to policies: Follow IT department protocols, policies, and security guidelines at all times.

DUTIES AND RESPONSIBILITIES

• Representation of members: Act as a voice for guild members, representing their interests, concerns, and suggestions within the council.
• Attending meetings: Regularly attend guild meetings and actively participate in discussions, decision-making, and planning.
• Policy formulation: Contribute to the development and implementation of policies that support the welfare and goals of guild members.
• Event planning and support: Assist in organizing and supporting guild events, including logistical planning and coordination with other guild officers.
• Communication: Serve as a communication bridge between guild leadership and members, ensuring transparency and sharing updates on council activities.
• Member engagement: Encourage active member involvement in guild activities and address any questions or concerns they may have.
• Conflict resolution: Help resolve conflicts among guild members or address any issues that arise, working towards fair solutions.
• Advocacy: Advocate for member rights and welfare, ensuring that their voices are considered in council decisions and activities.
• Monitoring and feedback: Gather feedback from members on guild initiatives, relaying it back to the council to improve programs and activities.
• Supporting initiatives: Assist in implementing initiatives and projects decided by the guild council, ensuring they align with the members' interests.
• Upholding guild values: Act in accordance with the guild’s mission and values, setting a positive example for members.
• Reporting: Provide regular updates to members on council decisions, activities, and outcomes through reports or briefings.