Stephen Lubanga
Information Technology
Kampala
Summary
Stephen is an Information Technology specialist with ICT professional background built for over ten (10) years’ experiences in leadership including oversight of ICT infrastructure, designing Business Applications and support, ICT solution provisioning, website Management. Proven leader in directing operations, systems maintenance, and support of complex systems together with a set of skills in social media marketing. Stephen is a team player with time individual performance, a motivator with self-motivation, a skill adaptor with pure flexibility and a responsible risk taker and also has the quality of never giving up which is strengthened by positive attitude.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
Freelancer
Engineers, Pharmacies, Insurance Brokers And Many
Kampala, 102
06.2022 - Current
- System analyst / Judge for testing Microsoft applications, goggle applications, company websites and many other companies.
- ICT Consultant for building application systems and support for mid-size and small scale companies
- ICT Consultant for Managing cooperate company social media marketing and management of social pages.
- ICT Consultant for building and maintaining company websites
- Provided professional services and support in dynamic work environment.
IT Officer
CIC General Insurance Uganda Ltd
Kampala
05.2016 - 05.2022
- Maintained systems and networks availability up to 99.9% tracked daily & reported monthly through use of solarWinds the IT Management software and observability platform
- Managed and supported company Enterprise Resource Planning system, CISCO call manger, LAN, WAN, voice gateway and IP phones, traditional PSTN and E1 lines
- Integrated other systems into the core business applications and customization business applications running the business
- Supported over 200 users and over 2,000 clients, resolve and troubleshooting user logged tickets using SysAid ICT helpdesk system and build a knowledge database
- Develop Business Case for system change, Project Plans, Procurement and Risk management to secure, reliable systems and great ICT Support
- User management through active directory, SharePoint, Office 365 administration and M365 implementation
- Supervised, monitored the social media team and maintained company website using word press
- Maintained a secure & reliable business continuity plan, Business preparedness for emergency and disaster response
- Collaborate with Chief Executive office and Managing Director, senior business leaders, Business relationships Managers, and aligned IT strategy goal of the business
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Assisted in development of long-term strategies to grow department and resources.
Systems Engineer
Next Technologies Kenya, Kampala, Uganda
Kampala
02.2014 - 04.2016
- Installation and configuration of oracle social engagement and monitoring cloud service and oracle social marketing cloud service at Move communications (Feb to March 2016) A social media tool that enables move communication to listen, analyse, monitor and engage social media users
- Installation and Configuration of Oracle Social
- Relationship Management (OSRM) at Fireworks Adverting Uganda (June 2015) A cloud service solution that manages and scale the relationship with customers on social media channels with its components – social listening, social engagement, social publishing, social content and apps, and social analytics- into one unified cloud service to give you the most complete solution
- Installation and configuration of Data and CISCO Voice at CIC Insurance Group Uganda (Feb to June 2015) A solution offering a gateway for voice over IP (VoIP) calls to, and from, traditional analogue or digital PSTN or private branch exchange (PBX) call
- Installation and integration of PhonEX ONE System and CISCO Unified Communication Manager (CCUM) at CNOOC Uganda Limited
- PhonEX ONE is a comprehensive, flexible, and fully web-based call accounting for IP-PBX solution used for communication management and control
- Installation and configuration of Oracle RightNow CX Cloud at Cayman consults Ltd (December 2014) A solution that delivers exceptional customer experiences (CX) across the web, social networks and contact centres, via the cloud
- Part of the group on NetApp SnapMirror installation and configuration at Price Water Cooper (November 2014) A technology that provides fast, efficient data replication and disaster recovery (DR) of critical data.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Documented system configuration, mapping and processes.
- Designed tailored disaster recovery solutions to maintain uptime.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Analyzed security logs to determine and alleviate network threats.
Systems/Database Administrator
Team University
Kampala
05.2009 - 01.2014
- Maintained, controlled University Mail server control
- Maintained Networks and administration of LAN and WAN
- Maintained University Website
- Prepared I.T Departmental Budgets and ICT reports
- Fault finding and rectification
- Designed IT systems, policies, procedures, maintaining and supporting hardware and software
- Information system management support and database backups
- General Computers, printers Repairs and Maintenance
- Internet connectivity and troubleshooting
- Hardware and Software installations, upgrades and troubleshooting
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
Education
Bachelor of Information Technology - Information Systems
Makerere University
Kampala Uganda 09.2005 - 01.2009
Uganda Advanced Certificate of Education - UACE
Kanjuki Senior Secondary School
Kayunga 01.2002 - 04.2004
Uganda Certificate of Education -
Kisowera Senior Secondary SchoolMukono
01.1999 - 04.2002
Oracle Social Relationship Management PreSales Specialist from -
Oracle University
01.2014 - 05.2015
Oracle RightNow CX Cloud Service Support Specialist from - undefined
Oracle University
Oracle RightNow CX Cloud Service PreSales Specialist from - undefined
Oracle University
Oracle Database 11g Administrator Certified Professional from - undefined
Oracle University
Aptech Computer Education
Oracle Database 11g Administrator Certified Associate from - undefined
Oracle University
Aptech Computer Education
Microsoft Certified Solutions Associate (MCSA): SQL Server2012 from Microsoft - undefined
CCNA Routing and Switching - undefined
Makerere University
Skills
Customer satisfaction is important than profit
365/7/24 Hours of service
100% Satisfaction guarantee
100 Quality guarantee
All services 100% and instant start
All services 100% and instant start
99% On time
23% Repeat hire rate
Project management
Good communication skills
Timeline
Freelancer
Engineers, Pharmacies, Insurance Brokers And Many
06.2022 - Current
IT Officer
CIC General Insurance Uganda Ltd
05.2016 - 05.2022
Systems Engineer
Next Technologies Kenya, Kampala, Uganda
02.2014 - 04.2016
Oracle Social Relationship Management PreSales Specialist from -
Oracle University
01.2014 - 05.2015
Systems/Database Administrator
Team University
05.2009 - 01.2014
Bachelor of Information Technology - Information Systems
Makerere University
09.2005 - 01.2009
Uganda Advanced Certificate of Education - UACE
Kanjuki Senior Secondary School
01.2002 - 04.2004
Uganda Certificate of Education -
Kisowera Senior Secondary SchoolMukono
01.1999 - 04.2002
Oracle RightNow CX Cloud Service Support Specialist from - undefined
Oracle University
Oracle RightNow CX Cloud Service PreSales Specialist from - undefined
Oracle University
Oracle Database 11g Administrator Certified Professional from - undefined
Oracle University
Aptech Computer Education
Oracle Database 11g Administrator Certified Associate from - undefined
Oracle University
Aptech Computer Education
Microsoft Certified Solutions Associate (MCSA): SQL Server2012 from Microsoft - undefined
CCNA Routing and Switching - undefined
Makerere University