Stephen Mukasa
Kampala,102
Summary
Dynamic professional with extensive experience at G7 Initiative Foundation, excelling in program coordination and stakeholder management. Proven track record in developing impactful training materials and leading successful community engagement initiatives. Adept at data analysis and fostering partnerships, driving organizational success through effective communication and strategic advocacy.
Overview
5
5
years of post-secondary education
13
13
years of professional experience
Work History
National Cordinator
G7 initiative foundation of uganda ltd ( Generation seven)
Kampala, Central
01.2020 - Current
- Developed and implemented a national strategy for coordinating and managing activities related to the organization's mission.
- Coordinated national programs to enhance community engagement and support initiatives.
- Established working relationships with key stakeholders at the local, state, and national levels to ensure project success.
- Led workshops to educate stakeholders on project goals and objectives effectively.
- Managed communication strategies to promote awareness of foundation activities nationwide.
- Collaborated with local organizations to foster partnerships and resource sharing initiatives.
- Engaged in advocacy efforts to advance organizational goals through public speaking engagements and media interviews.
- Facilitated meetings to gather feedback from communities on program effectiveness and needs.
- Oversaw implementation of new policies or procedures necessary for compliance with federal regulations.
- Coordinated logistics for large-scale events such as conferences or workshops across multiple states.
- Implemented best practices for team collaboration and project management within the organization.
- Analyzed data from surveys or focus groups to identify areas of improvement within programs or services offered by the organization.
- Identified potential funding sources for upcoming initiatives based on industry trends.
- Developed training materials for staff to improve program implementation across regions.
- Provided technical assistance on grant writing processes or evaluation procedures.
- Managed communications between all stakeholders including staff members, sponsors, partners, vendors, and other external organizations.
- Facilitated collaboration among teams to ensure alignment of priorities across departments.
- Conducted research on best practices in the field related to current projects or initiatives.
- Reviewed contracts between vendors and other external entities ensuring terms are met according to company standards.
- Created and managed budgets, tracked expenditures, monitored performance metrics, and reported progress to senior management team.
- Prepared reports summarizing progress made towards achieving set goals within designated timelines.
- Performed outreach activities such as attending community forums or participating in webinars.
- Drafted program materials such as grants proposals or informational brochures for distribution at events or in mailings.
- Ensured accuracy of financial records associated with projects by verifying invoices against budget allocations prior to submission for payment processing.
- Developed action plans based on findings from research studies conducted by the organization.
- Organized meetings with government representatives to discuss policy initiatives that impact the organization's objectives.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Established specific goals for projects to monitor progress and assess outcomes. for projects to measure progress and evaluate end results.
- Implemented strategies to take advantage of new opportunities.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Analyzed key performance indicators to identify effective strategies.
- Monitored operations and reviewed records and metrics to understand company performance.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Oversaw quality control to identify inconsistencies and malfunctions.
Executive Assistant to the Chief Executive Officer
Spotlight international recruitment agency ltd
Kampala, Central
04.2017 - 12.2023
- Coordinated executive schedules and managed daily appointments for senior leadership.
- Facilitated communication between the CEO and internal teams to ensure alignment.
- Prepared comprehensive meeting agendas and compiled relevant documentation for discussions.
- Managed travel arrangements and itineraries for executive team members efficiently.
- Maintained confidential files and organized sensitive information with discretion.
- Developed presentations and reports to support strategic decision-making processes.
- Assisted in project management by tracking deadlines and coordinating resources effectively.
- Liaised with external partners to arrange events, meetings, and networking opportunities.
- Assisted the CEO with administrative tasks such as scheduling, travel arrangements and expense reports.
- Ensured that confidential information was kept secure at all times according to corporate policies.
- Managed special projects as assigned by the CEO in a timely manner.
- Drafted official correspondence on behalf of the CEO in accordance with company policies.
- Organized meetings and conference calls for the CEO and ensured all necessary materials were prepared in advance.
- Maintained a calendar of appointments for the CEO, ensuring that all commitments were met on time.
- Created agendas for senior management meetings and took minutes during those meetings.
- Coordinated executive communications, including taking calls, responding to emails and interfacing with clients.
- Acted as an intermediary between the CEO and other departments or outside organizations when needed.
- Developed presentations for board meetings and other key stakeholders.
- Provided support to other executives within the organization as required.
- Researched industry trends and developments to provide informed recommendations to the CEO.
- Responded promptly to inquiries from internal staff members regarding any issues related to their roles or responsibilities.
- Organized events hosted by the CEO, including planning logistics and coordinating catering services.
- Streamlined processes related to onboarding new employees into executive positions.
- Arranged international travel itineraries for business trips taken by top executives.
- Reviewed contracts prior to signing on behalf of the company.
- Maintained an organized filing system for easy retrieval of documents when needed.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Coordinated meeting and work schedules for staff teams and executives.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Set up meeting and event logistics for senior management and updated calendars.
- Managed and tracked expenses to meet company budget requirements.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Leveraged word processing software to create proposals, letters and memos.
- Followed proper accounting and bookkeeping procedures to support audits.
- Managed daily invoices, reports and proposals.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Delivered optimal administrative, customer service and case management support.
- Coordinated multiple schedules using online calendaring system.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Researched and prepared information for presentations to high-level executives.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Executed special objectives and projects in response to executive team and board member requests.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Prepared invoices and drafted memos for executives.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Updated and implemented administrative and executive support policy changes and monitored effects.
National Spokesperson
Generation seven ( G7 initiative foundation of uganda ltd
Kampala, Central
02.2015 - 12.2016
- Represented G7 initiative foundation in national media and public engagements.
- Developed and delivered key messages to diverse audiences across Uganda.
- Collaborated with stakeholders to promote youth empowerment initiatives.
- Conducted training sessions for team members on effective communication strategies.
- Managed public relations campaigns to enhance the foundation's visibility and impact.
- Engaged with community leaders to foster partnerships and support initiatives.
- Created informative content for press releases and social media platforms.
- Advocated for youth issues during national conferences and forums across Uganda.
- Produced weekly newsletters highlighting recent successes achieved through publicity efforts.
- Directed crisis communication efforts when necessary by coordinating responses from internal stakeholders.
- Assisted in developing relationships with influential reporters covering relevant topics.
- Created talking points for press conferences and other high-profile events.
- Edited videos featuring company spokespeople for use on YouTube channel and other digital outlets.
- Collaborated with colleagues on communications plans and strategies related to specific campaigns.
- Facilitated collaborations between subject matter experts and journalists for feature stories.
- Researched potential publications or programs that could benefit from an interview or feature story involving the spokesperson.
- Negotiated television appearances for company executives in order to further spread the brand's mission.
- Attended industry conferences to stay abreast of current trends in PR and communications field.
- Coordinated with staff members from various departments to develop content for press releases, op-eds, speeches, blogs, and other materials.
- Provided guidance on messaging and branding efforts in order to ensure consistency across all platforms.
- Responded promptly to inquiries from journalists regarding pertinent news stories.
- Managed social media accounts by crafting engaging posts that resonated with target audiences.
- Organized photo opportunities and media tours across the country to maximize visibility.
- Prepared detailed briefings outlining key facts about company and organization prior to interviews or speaking engagements.
- Conducted interviews with broadcast, print, and online outlets to increase public awareness of key initiatives.
- Advised senior management team on best practices for communicating complex messages.
- Created talking points for radio interviews aimed at driving ratings up among key demographics.
- Analyzed data trends within traditional media as well as digital channels such as Twitter and Facebook.
- Developed and implemented a comprehensive national media strategy to promote the organization's message.
- Compiled monthly reports detailing earned media coverage including impressions, reach, sentiment analysis.
- Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.
- Developed public relations strategies to influence public opinion or promote ideas, products or services.
- Prepared or delivered speeches to further public relations objectives.
- Developed plans or materials to communicate organizational activities beneficial to environment, public safety or other important social issues.
- Responded to requests for information from media or designated spokesperson or information source.
- Consulted with advertising agencies or staff to arrange promotional campaigns for products, organizations or individuals.
- Arranged public appearances, contests or exhibits for clients to increase product or service awareness or promote goodwill.
- Developed and maintained close working relationships with members of press.
- Wrote press releases or other media communications to promote clients.
- Developed marketing campaigns for environmental technologies or services.
- Coached client representatives in effective communication with public or employees.
- Planned or conducted market or public opinion research to test products or determine potential for product success.
- Planned or directed development or communication of programs to maintain favorable public or stockholder perceptions.
- Prepared or edited employee newsletters or stockholders' reports for internal or external audiences.
- Purchased advertising space or time to promote client's product or agenda.
- Conferred with production or support personnel to produce or coordinate advertisements or promotions.
Operations Manager
Bwebajja resort hotel
Entebbe , Central
03.2013 - 01.2015
- Managed daily operations of luxury guest services and maintenance teams.
- Oversaw staff scheduling and training for optimal team performance.
- Implemented quality control measures for food and beverage services.
- Coordinated vendor relationships for supplies and equipment needs.
- Ensured compliance with health and safety regulations across all departments.
- Developed operational policies to enhance customer satisfaction levels.
- Conducted regular inspections of facilities to maintain high standards.
- Facilitated communication between management and staff to resolve issues promptly.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Collaborated with team leaders on quality audits.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Created detailed reports on the performance of individual departments within operations.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Planned delivery routing, team workflows, and promotional initiatives.
- Presented performance and productivity reports to supervisors.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Oversaw financial management, budget management, accounting and payroll activities.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Measured and reviewed performance via KPIs and metrics.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Developed key performance indicators to measure effectiveness of operational processes.
- Performed cost analysis for various projects to determine budget requirements.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored progress by establishing plans, budgets and measuring results.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
Education
Certificate In Uganda Sign Language - Uganda Sign Language Course
Uganda National Association of The Deaf - UNAD
Kampala, Central 05.2015 - 08.2015
Bachelor of Arts - Social Sciences
Nkuumba University
Entebbe , Entebbe municipality 02.2011 - 10.2013
Diploma InHotelmanagement& Institutional Catering - Diploma InHotelmanagement&institution Catering
Excel Vocational Training Center Nansana (but Now At Bombo)
Kampala, Central 01.2009 - 12.2010
Ssingo Senior Secondary School Mityana
Mityana, Mityana South St. John's Senior Secondary School Buyambi
Mityana, Mityana South Some College (No Degree) - English Literature
Austrlia Onsung International College ( AOIC)
Blacktown , New South Wales Some College (No Degree) - English For Academic Purposes
Australia Onsung International College
Sydney, New South Wales Skills
- Project management
- Program coordination
- Grant writing
- Proposal writing
- Training development
- Community engagement
- Stakeholder management
- Advocacy strategies
- Event planning
- Event logistics
- Budget management
- Financial management
- Budget planning
- Contract management
- Contract negotiation
- Negotiation
- Crisis response
- Government relations
- Media relations
- Partnership development
- Research and analysis
- Data analysis
- Data retrieval systems
- Information collection
- Document control
- Regulatory compliance
- Clinical terminology
- Patient registration
- Patient scheduling
- Insurance verification
- Accounts reconciliation
- Logistics coordination
- Schedule coordination
- Schedule management
- Task prioritization
- Multitasking and organization
- Time management
- Problem-solving
- Problem resolution
- Collaborative teamwork
- Facilitating meetings
- Networking opportunities
- Team oversight
- Staff management
- Staff supervision
- Leadership skills
- Administrative oversight
- Operations oversight
- Business administration
- Consulting
- Business development
- Communication strategies
- Verbal and written communication
- Presenting ideas and plans
- Influencing skills
- Conflict resolution
- Adaptability and flexibility
- Process improvement
- Workflow management
- Updating stakeholders
- Project Support
- Project assistance
- Event coordination
- Customer service
- CRM software
- MS office
- Data entry
- Deadline management
- Best practices implementation
- Decision-making
- Vendor coordination
- Primary contact
- Event coordination
- Business development
- Consulting
- MS office
- Administrative oversight
- Event coordination
- Data entry
- Operations oversight
Languages
English
First Language
Swahili
Proficient (C2)
C2
References
References available upon request.
Timeline
National Cordinator
G7 initiative foundation of uganda ltd ( Generation seven)
01.2020 - Current
Executive Assistant to the Chief Executive Officer
Spotlight international recruitment agency ltd
04.2017 - 12.2023
Certificate In Uganda Sign Language - Uganda Sign Language Course
Uganda National Association of The Deaf - UNAD
05.2015 - 08.2015
National Spokesperson
Generation seven ( G7 initiative foundation of uganda ltd
02.2015 - 12.2016
Operations Manager
Bwebajja resort hotel
03.2013 - 01.2015
Bachelor of Arts - Social Sciences
Nkuumba University
02.2011 - 10.2013
Diploma InHotelmanagement& Institutional Catering - Diploma InHotelmanagement&institution Catering
Excel Vocational Training Center Nansana (but Now At Bombo)
01.2009 - 12.2010
Ssingo Senior Secondary School Mityana
St. John's Senior Secondary School Buyambi
Some College (No Degree) - English Literature
Austrlia Onsung International College ( AOIC)
Some College (No Degree) - English For Academic Purposes
Australia Onsung International College