Summary
Overview
Work History
Education
Skills
Timeline
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STEPHEN SABIITI

STEPHEN SABIITI

Travel Consultant
Kampala,256

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

16
16
years of professional experience

Work History

Sales and Marketing Representative

Turkish Airlines Inc
12.2021 - 10.2024
  • Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
  • Assisting in promotion of corporate club by offering corporate organisation incentives like excess luggage, discounts, lounge invitations and many more.
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.
  • Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
  • Supported implementation of contests, events sponsorships Iand other initiatives to build presence and reputation.
  • Communicated relevant information to internal and external stakeholders.
  • Improved overall team performance by providing mentorship to junior representatives, sharing best practices, and promoting a positive work environment.
  • Attended industry trade shows to network with potential customers, generating new leads and opportunities for business growth.
  • Conducted competitor analysis to identify gaps in the market and developed strategies to capitalize on those opportunities.
  • Expanded market reach by conducting thorough industry research and identifying potential new clients.
  • Negotiated prices, terms of sales and service agreements.

Sales and Station Agent

Turkish Airlines Inc
05.2012 - 01.2021
  • Handled cash transactions accurately while maintaining strict adherence to financial controls set forth by the company policy.
  • Played a key role in maintaining positive public relations through participation in community outreach events designed to promote public transportation usage.
  • Contributed to team success by providing backup support to fellow Station Agents during high-volume periods or staff shortages as needed.
  • Continuously updated personal knowledge of industry trends and best practices to better serve customers and enhance the overall travel experience.
  • Ensured timely responses to customer inquiries by monitoring phone lines, emails, and in-person requests for assistance.
  • Maintained a safe and orderly station environment through regular inspections and immediate reporting of any issues.
  • Checked aircraft manifests for accuracy.
  • Collaborated with security personnel to address potential safety concerns or incidents involving unruly passengers promptly.
  • Assisted passengers with special needs, ensuring accessibility and a comfortable travel experience for all customers.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.

Passenger Service Supervisor/Team Leader

Entebbe Handling Services Ltd
11.2010 - 02.2012
  • Monitored security and maintained operational protocols.
  • Developed shift schedules for optimal staffing levels, maximizing productivity while minimizing labor costs.
  • Evaluated employee performance regularly, providing constructive feedback and growth opportunities as needed for continued development within the team.
  • Maintained open communication channels between management and staff members to address concerns proactively before they impacted operations or customer experiences negatively.
  • Conducted thorough investigations into passenger complaints or incidents, implementing corrective actions when required to prevent future occurrences of similar situations.
  • Promoted a culture of teamwork among staff members by organizing team-building activities and encouraging open communication within the workplace.
  • Ensured compliance with airline policies and procedures, maintaining safety standards throughout the terminal.
  • Managed team member schedules and work assignments.
  • Coordinated timely departures by effectively communicating with gate agents, flight crews, and ground personnel.
  • Assisted passengers with special needs or requests, providing personalized attention to ensure their comfort during travel.
  • Provided leadership to the service team, fostering a positive work environment that resulted in high employee retention rates.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.

Check in Agent

Entebbe Handling Services Ltd
10.2008 - 09.2010
  • Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
  • Facilitated smooth boarding processes by guiding passengers towards designated gates efficiently.
  • Enhanced customer satisfaction by efficiently processing check-ins and issuing boarding passes.
  • Monitored flight schedules closely, providing timely updates to passengers regarding potential delays or cancellations.
  • Processed payments securely for excess baggage fees or other charges as required by airline policies.

Education

Diploma - Tourism And Travel Management

Career Institute
Kampala
12.2015

High School - Uganda Advanced Certificate of Education

Kabarole Hillside High School
Fort Portal
12.2003

Ordinary Level - Advanced Level of Education

St Leo's College Kyegobe
Fort Portal
12.2001

Skills

Team building and Leadership

Timeline

Sales and Marketing Representative

Turkish Airlines Inc
12.2021 - 10.2024

Sales and Station Agent

Turkish Airlines Inc
05.2012 - 01.2021

Passenger Service Supervisor/Team Leader

Entebbe Handling Services Ltd
11.2010 - 02.2012

Check in Agent

Entebbe Handling Services Ltd
10.2008 - 09.2010

Diploma - Tourism And Travel Management

Career Institute

High School - Uganda Advanced Certificate of Education

Kabarole Hillside High School

Ordinary Level - Advanced Level of Education

St Leo's College Kyegobe

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STEPHEN SABIITITravel Consultant