Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Hobbies and Interests
REFERENCE
Certification
Timeline
SalesManager
STEPHEN SABIITI

STEPHEN SABIITI

Kampala

Summary

Focused Senior Travel Consultant with vast knowledge and over 15 years of experience in airline and airport operations, committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Overview

17
17
years of professional experience
1
1
Certification

Work History

SALES MANAGER

AK Travel Agency Limited
12.2024 - Current
  • Managing Sales team and mentoring.
  • Handling customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Overcoming objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

SENIOR SALES AND STATION REPRESENTATIVE (MARKETING/CORPORATE)

Turkish Airlines Inc
01.2021 - 10.2024
  • Develop and manage relations with travel Agencies through frequent visits and interactions.
  • Introducing new products in the market and ensure timely communication of fares/charges, regulations, and innovations to our travel agents.
  • Producing weekly and monthly activity reports on system applications such as ASGO, MIDAS, ESMASH, DWH.
  • CAMS(corporate management).
  • Providing recommendations for alternate sales strategies to counteract negative results when necessary, and where necessary encourage agencies to Improve on performance.
  • Maintaining strong and ongoing relationships with agents in my region, focusing on increasing regional sales and examining the potential of recently launched routes.
  • Informing my Immediate manager about competitor practices and what they are providing in the market.
  • Representing Turkish Airlines at tourism events/trade fairs, media and agency fam trips.
  • Driving force in our corporate sales efforts with related incentives like discounts and extra luggage, exceeding revenue growth targets by acquiring new customers and negotiating, managing corporate accounts.
  • Analyse corporate sales performance, make data-driven decisions, and providing performance reports.
  • Handling of Group Reservations through the Group System Optimizer (GSO).
  • Handling ticketing Sales and Reservations where need be and also supervising sales staff, passenger Complaints and timely feedback.

SALES AND TRAFFIC AGENT/OPERATIONS SUPERVISOR

Turkish Airlines Inc
05.2012 - 12.2020
  • Carrying out Reservation/Booking, Ticket Sales, Information and Passenger (Operations) (Check-in, Manifest preparations, serves at the Sales Office / Airport Office or at both, as designated by the General, Airport or Sales Manager).
  • Calculating fares and arranging routes as per requests of the passengers; provides information to the passengers in relation to schedule, fares and ensures the required coordination.
  • Performing reservation/booking for the passengers applying to the counter.
  • Issues tickets for Domestic and International connections, MCOS (Miscellaneous Charge Orders), Excess Baggage (EMD) Ticket transactions such as reissue/Exchange/rerouting.
  • Welcoming the aircraft; and ensures coordination and communication by and between the crew, handling agents, catering, cleaning, air traffic, customs and immigration.
  • Ensures that all daily flight documents are prepared in full and complete; places the orders for daily catering service; and keeps any and all kinds of records in relation to the flights.
  • Performing reservation/booking; and files the post-flight documents accurately and in full; and performs statistical actions in respect of the flight coupons.
  • In respect of processes for lost baggage, ensures that any lost baggage is found and delivered to their owners, by ensuring coordination with the assigned handling agent and implementing the steps in accordance with the compensation process if necessary.
  • Reports and registers any operational income-cost-financing and financial statistical information to the relevant IT systems such as SAP, ERP, DOP as required by the Management.

PASSENGER SERVICES SUPERVISOR / TEAM LEADER

Entebbe Handling Services (ENHAS) Limited
10.2010 - 02.2012
  • Accountable for the output of the team.
  • Monitor attendance, assign tasks and follow-up on the team.
  • Pre-flight briefs, supervision of flights and debriefs with airline representatives.
  • Ensure right sector coupons are uplifted and all e-tickets matched and tally with total passengers checked-in, preparation of correct manifest and accountability for excess baggage and correct recording of SLA (Service Level Agreement).
  • Monthly SLA Meetings with Airlines and other airport stakeholders.
  • Staff mentoring and training, counseling and development.
  • Assisted passengers with special needs, including unaccompanied minors, VIP passengers and those in need of wheelchairs.
  • Manage lines at check-in counter by directing passengers efficiently through security checkpoints.

CHECK-IN AGENT

Entebbe Handling Services (ENHAS) Limited
10.2008 - 09.2010
  • Checking-in passengers for the right flights.
  • Informing passengers about excess baggage to be paid for and directing them to the Supervisor/Airline Representative.
  • Ensuring that no other baggage goes through, other than that recorded on the passenger tickets.
  • Ensuring that passengers are manifested for the correct destinations.
  • Making sure that the flights are closed on time and passing the figures immediately to the Load Control.
  • Reporting promptly any last-minute passengers (LMC) to the Load Control and such passengers are properly manifested.
  • Assisting in embarking passengers through the departure formalities and escorting them to the aircraft.

Education

DIPLOMA - FOUNDATION IN TRAVEL AND TOURISM

Kampala & Career Institute
12-2015

PRIMARY LEAVING EXAMINATION -

Buhinga Primary School
11-1997

UGANDA ADVANCED CERTIFICATE OF EDUCATION -

Kabalore Hillside High Sch.
11-2003

UGANDA CERTIFICATE OF EDUCATION -

St. Leo's College Kyegobe
Kabarole
11-2001

Skills

  • Sales strategy
  • Customer relationship management
  • Data analysis
  • Market research
  • Sales forecasting
  • Team leadership

Languages

English
Luganda
RUTOORO

Personal Information

  • Date of Birth: 06/10/84
  • Nationality: Ugandan
  • Marital Status: Married

Hobbies and Interests

  • Traveling
  • Volunteering
  • Reading
  • Music

REFERENCE

  • MS KAGOYA SOPHIE, TURKISH AIRLINES INC, +256789088686, skagoya@thy.com
  • SSEMPA ASHRAF, AK TRAVEL AGENCY, +256708293519, ashrafssempa@gmail.com.

Certification

· 17/02/09, Documents Training and Examination Workshop, Certificate

· 16/04/09 - 17/04/09, IATA Dangerous Goods Regulations Course (CAT 9 & 12) Initial, Certificate

· 16/03/11 - 17/03/11, IATA Dangerous Goods Regulations Course (CAT 9 & 12) Refresher, Certificate

· 05/01/11-Airside Safety and Awareness Training, None

· 12/12/11-16/12/11-Troya check in course Organized by Turkish Aviation Academy.

· 19/12/11-21/12/11-Troya Editing and Close out course Organized by Turkish Aviation Academy.

· 01/04/13-04/04/13-Travel Documents Course Organized by Turkish Aviation Academy.

01/13/25 - 01/24/25, Air Reservations and Global fares-Travelport plus (Galileo)-Certificate

Timeline

SALES MANAGER

AK Travel Agency Limited
12.2024 - Current

SENIOR SALES AND STATION REPRESENTATIVE (MARKETING/CORPORATE)

Turkish Airlines Inc
01.2021 - 10.2024

SALES AND TRAFFIC AGENT/OPERATIONS SUPERVISOR

Turkish Airlines Inc
05.2012 - 12.2020

PASSENGER SERVICES SUPERVISOR / TEAM LEADER

Entebbe Handling Services (ENHAS) Limited
10.2010 - 02.2012

CHECK-IN AGENT

Entebbe Handling Services (ENHAS) Limited
10.2008 - 09.2010

DIPLOMA - FOUNDATION IN TRAVEL AND TOURISM

Kampala & Career Institute

PRIMARY LEAVING EXAMINATION -

Buhinga Primary School

UGANDA ADVANCED CERTIFICATE OF EDUCATION -

Kabalore Hillside High Sch.

UGANDA CERTIFICATE OF EDUCATION -

St. Leo's College Kyegobe

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