Sudati Bas Rika Nantambi
Kampala
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
5
5
years of professional experience
Work History
Team Leader
Fairway Boutique Hotel
11.2023 - Current
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Held weekly team meetings to inform team members on company news and updates.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Generated reports detailing findings and recommendations.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Resolved problems, improved operations and provided exceptional service.
- Evaluated customer needs and feedback to drive product and service improvements.
- Self-motivated, with a strong sense of personal responsibility.
Waitress
Kabira Country Club
12.2020 - 08.2023
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Used cash registers and credit card machines to cash out customers.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Informed customers about daily and seasonal specials.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restaurant Supervisor
J&J Restaurant And Takeaway
06.2020 - 10.2020
- Implemented cost-saving measures through effective budget management and negotiation with suppliers.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Controlled food costs and managed inventory.
- Planned and executed promotions and special events in close collaboration with management.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Maintained accurate records of sales, labor and other costs.
- Monitored food preparation, production, and plating for quality control.
- Developed marketing strategies to increase brand visibility in the local community, attracting new customers.
Waitress
Speke Apartments
01.2020 - 03.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Used cash registers and credit card machines to cash out customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Cashier
TStar Restaurant
05.2019 - 08.2019
- Worked with floor team and managers to meet wide range of customer needs.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Performed cash, card and check transactions to complete customer purchases.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked flexible schedule and extra shifts to meet business needs.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Learned duties for various positions and provided backup at key times.
- Built relationships with customers to encourage repeat business.
Education
Bachelors Degree - Management Science
Kyambogo University
Kampala2020
UACE -
Mityana Secondary School
Mityana2014
UCE -
Midfield Secondary School
Kampala2012
Skills
- Problem-Solving
- Team Supervision
- Safety processes and procedures
- Teamwork and Collaboration
- Analytical Thinking
- Quantitative skills
- Staff education and training
- Onboarding and Orientation
- Conflict Resolution
- Multitasking Abilities
- Recordkeeping
- Customer Service
- Organization and Time Management
- Shift Scheduling
- Documentation And Reporting
- Cash Handling
- Overtime Management
Languages
English
Intermediate (B1)
Timeline
Team Leader
Fairway Boutique Hotel
11.2023 - Current
Waitress
Kabira Country Club
12.2020 - 08.2023
Restaurant Supervisor
J&J Restaurant And Takeaway
06.2020 - 10.2020
Waitress
Speke Apartments
01.2020 - 03.2020
Cashier
TStar Restaurant
05.2019 - 08.2019
Bachelors Degree - Management Science
Kyambogo University
UACE -
Mityana Secondary School
UCE -
Midfield Secondary School
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