Summary
Work History
Education
Skills
Languages
Timeline
Accomplishments
Affiliations
Interests and Hobbies
Reference
Interests and Hobbies
Reference
pwb
SUMAYIYAH ZALWANGO

SUMAYIYAH ZALWANGO

Kampala 102,Makindye luwafu

Summary

Out going Head Waitress experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Work History

Head waitress

Samaki Beach
11 2023 - Current


  • Display enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in at Samaki Beach.
  • Handle customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • At Samaki Beach hold high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Supervise set up of banquet food stations and coordinated service to multiple dining areas at Samaki Beach.
  • Working with Samaki Beach contribute to revenue growth by upselling menu items when appropriate without compromising integrity or guest satisfaction at the Beach.
  • Collaborate with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.
  • Maintain a clean and inviting dining area to enhance overall guest experience at Samaki Beach.
  • Samaki Beach hold private events and special occasions, providing exceptional service tailored to individual needs.
  • Assist management in updating menus seasonally while considering feedback from both customers and staff members.
  • Samaki Beach Increases efficiency of payment processing by implementing best practices for handling cash transactions securely.
  • Train new staff members on Beach policies, procedures, and customer service standards.
  • Maintain order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Help customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspect dishes, utensils and around Samaki Beach for cleanness.
  • Working with Samaki Beach i apply a strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Use cash registers and credit card machines to cash out customers.
  • Print dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically time check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Sales Associate

Starr's Boutique
02 2023 - 09 2023
  • Resolved conflicts impacting performance through effective negotiation.
  • I generated additional sales opportunities with upselling and cross-selling techniques at Starr's Boutique.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Lead training sessions for new sales representatives, enhancing team expertise and performance.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Utilized Starr's Boutique social media platforms to engage with potential customers and build brand awareness.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Working at Starr's Boutique,engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Recommended complementary purchases to customers, increasing revenue.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • At Starr's Boutque i engaged in shipping customers orders to the right directions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.


Waitress

Cafe La Ventana
09 2017 - 09 2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • At Cafe La Ventana i made the best tea like dawa tea for speacial customers.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts at Cafe La Ventana.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked with Cafe La Ventana by Carrying out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise at Cafe La Ventana.

Field Sales Representative Intern

Barclays Bank
08 2016 - 02 2017
  • Acquired, developed and frequently serviced over 200 new accounts in Barclays.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering cash send.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Attended monthly meetings representing corporate management for Barclays Bank.
  • Traveled from store to store 70% of time promoting Barclays Bank and services about cash send out to customer's.
  • Achieved monthly sales goals on a consistent basis telling people about Cash send.
  • Collaborated with Barclays Bank senior sales, engineering, and other business development executives to create, Best practices for marketing initiatives and media positioning for vertical markets about cash send.
  • Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
  • Traveled throughout assigned territory to leverage leads and visit existing customers.
  • Represented Barclays Bank during customer and prospect interactions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions about Barclays Bank and cash send.

Phone Sales Representative

Tecno Mobile
05 2016 - 09 2016


  • Worked with Tecno Mobile to resolve phone problems, improve operations and provide exceptional customer services.
  • Monitored Tecno Mobile social media and online sources for industry trends.
  • Distruburted compelymentaly Tecno Mobile gifts like bottles,t-shirts,umbellars to customers who brought phones.
  • Negotiated solutions to disagreements, fostering collaboration and resolving misunderstandings at Tecno Mobile.
  • Created communication strategies to meet clients, received incoming calls and emails from customers inquiries .
  • Wrote agendas and notes and sent out automatic notifications for upcoming meetings
  • At Tecno Mobile provided effective demonstrations of alarm systems so customers understand how to use each feature on the phone.
  • Wrote scopes, requirements and received 10 incoming calls from customers inquiries.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Participated in cross-functional projects as needed to support Tecno Mobile initiatives beyond the scope of phone sales responsibilities.
  • Boosted customer satisfaction by providing knowledgeable phone information and addressing concerns promptly.
  • Collaborated with Tecno Mobile team members to share best practices, enhancing overall team performance.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
  • Informed current and prospective customers of promotions and new or upgraded phones.
  • Negotiated pricing and payment terms with customers when possible to close deals.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings at Tecno Mobile.

Phone Sales Representative

Shoco Telecom
09 2015 - 04 2016
  • Explained technical functions of mobile devices and guide product selection by customer's devoted special emphasis to punctuality.
  • Worked with Shoco Telecom to maintain outstanding attendance record , of selling 4 to 6 phone's consistently.
  • Received phone orders once a week, incoming calls emails from customers.
  • Supervised 50 phone marketing providers providing excellent customer service to callers requiring assistance for phones and features issue’s.
  • Worked with Shoco telecom to resolve phones Problems, improve operations and provide exceptional customer service.
  • Delivered an exceptional level of service to listen to customer concerns and answering questions Provided onsite training.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Developed persuasive presentations for prospective clients, showcasing phones features and benefits compellingly.
  • Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Negotiated pricing and payment terms with customers when possible to close deals.
  • Asked relevant questions to assist customers with selecting needed or requested phone and services at Shoco Telecom.
  • Utilized sales techniques to build customer interest and close sales.
  • At Shoco Telecom documented customer interactions and transactions, maintaining accurate records of all dealings.

Phone Sales Representative

Marvin Phone’s
12 2014 - 08 2015


  • At Marvin Phones counted money in cash drawers at the beginning and end of shifts to ensure that amount is correct and the end at there is adequate change.
  • Answered questions about Marvin Phones offerings with knowledgeable responses about phones and accessories.
  • Performed cold calling campaigns targeting potential customers, generating new business opportunities consistently.
  • Collaborated with team members to share best practices, enhancing overall team performance at Marvin Phones.
  • Exceeded monthly sales targets consistently by implementing strategic selling techniques.
  • When at Marvin Phones i applied skills during calls by addressing customer concerns effectively, leading them towards making informed decisions.
  • I developed persuasive presentations for prospective clients, showcasing product features and benefits compellingly.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Utilized sales techniques to build customer interest and close sales.
  • Developed extensive knowledge of phones and accessories to better assist customers.

Sales Representative

Mine's Boutique
01 2013 - 11 2014
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Implemented CRM tools to track customer interactions and sales progress.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Utilized social media platforms to engage with potential customers and build brand awareness.
  • Conducted detailed market analysis to guide development of sales strategies.

Field Sales Representative

Zuku TV
01 2011 - 07 2011
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques when marketing Zuku Tv.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential people to buy Zuku Tv.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Provided feedback from customers to Zuku Tv development team, influencing future product enhancements.
  • Analyzed market trends to identify growth opportunities within the assigned territory, leading to higher sales numbers of Zuku Tv.
  • I was gifted Zuku Tv due to exceeded sales targets consistently through effective territory planning, time management, and relationship building.

Sales Representative

King's Shoe Store
03 2012 - 12 2012
  • Reconciled all receipt totals, cash and credit payments to address any shortages.
  • Filled out daily shift log to record amount of clothes sold per day.
  • Endorsed products by making recommendations and promoting specials, increasing daily sales by 80%.
  • Performed selling, cleaning and stocking to high standards and provided excellent customer satisfa Devoted services.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Worked with king's shoe store to resolve returned clothes problems, improve operations and provide exceptional customer service.

Field Sales Representative Intern

DFCU Bank
11 2010 - 12 2010
  • Conducted DFCU Bank demonstrations to educate customers on features, benefits, and competitive advantages.
  • Demonstrated adaptability in adjusting sales approach based on varying client preferences ensuring a personalized experience for each DFCU Bank account.
  • Developed and presented educational pitches detailing practical and financial benefits of DFCU Bank.
  • Attended DFCU Bank trade shows and conferences to establish valuable connections with potential clients and partners.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues.
  • Facilitated regular training sessions for new team members to quickly bring them up to speed onDFCU Bank and sales techniques.
  • Exceeded DFCU Bank sales targets consistently through effective territory planning, time management, and relationship building.
  • Continuously refined personal selling skills through attending workshops or seeking feedback from supervisors contributing to professional development.
  • Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions at DFCU Bank.
  • Maintained responsibility for DFCU Bank accounts within assigned territory, consistently touching base to assess needs and satisfaction.

Education

UGANDA ADVANCED CERTIFICATE OF EDUCATION (U.A.C.E - History,Economics, Islam/Fine/arts (H.E.I/A)

HANA MIXED SECONDARY SCHOOL
12.2012

Skills

  • Guest relations management
  • High-volume dining
  • Front-of-house display creation
  • Upselling techniques
  • Daily specials memorization
  • Kitchen staff coordination
  • Cash handling
  • Hospitality service expertise
  • Sales expertise
  • Cash register operation
  • Relationship building
  • Client Service
  • Product promotions
  • Social perceptiveness
  • Sales trends
  • Exceptional customer service
  • Multi-tasking strength
  • Dining area maintenance
  • Expert in shipment processing

Languages

English
Bilingual or Proficient (C2)
Swahili
Elementary (A2)
Luganda
Bilingual or Proficient (C2)

Timeline

Head waitress

Samaki Beach
11 2023 - Current

Sales Associate

Starr's Boutique
02 2023 - 09 2023

Waitress

Cafe La Ventana
09 2017 - 09 2022

Field Sales Representative Intern

Barclays Bank
08 2016 - 02 2017

Phone Sales Representative

Tecno Mobile
05 2016 - 09 2016

Phone Sales Representative

Shoco Telecom
09 2015 - 04 2016

Phone Sales Representative

Marvin Phone’s
12 2014 - 08 2015

Sales Representative

Mine's Boutique
01 2013 - 11 2014

Field Sales Representative

Zuku TV
01 2011 - 07 2011

Sales Representative

King's Shoe Store
03 2012 - 12 2012

Field Sales Representative Intern

DFCU Bank
11 2010 - 12 2010

UGANDA ADVANCED CERTIFICATE OF EDUCATION (U.A.C.E - History,Economics, Islam/Fine/arts (H.E.I/A)

HANA MIXED SECONDARY SCHOOL

Accomplishments

  • Supervised team of Samaki Beach staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 5 in the development of cash send at Barclays Bank.
  • Achieved Zuku Tv gift through effectively helping with sales opportunities with upselling and cross-selling techniques
  • Resolved product issue through consumer testing.
  • Achieved knowledge of making and using coffee machine completing waitress position with Cafe La Ventana.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times as Head Waitress at Samaki Beach.

Affiliations

  • International Association of Administrative Professionals
  • American Marketing Association
  • Society of Human Resource Management
  • National Association of Social Workers
  • Association of Information Technology Professionals

Interests and Hobbies

  • Learning about sales techniques
  • posing for the camera
  • Meeting people and making friends
  • Gardening
  • Problem solving
  • Watching movies and listening music

Reference

Mr. AbdulKarim Mohammed Fashoori

Manager

Café la Ventana

+97366371616


Mrs. Aminah Namugerwa

Manager

Minas Boutique

+256772646587


Mrs. Leila Nkinzi

Manager

Marvin phone’s

+2567788445231


Miss. Jael Kittielyn Kirabo

Manager

Starr's Boutique

+256754679717

Interests and Hobbies

  • Learning about sales techniques
  • posing for the camera
  • Meeting people and making friends
  • Modeling and fashion
  • Problem solving
  • Out-door restaurants

Reference

Mr. AbdulKarim Mohammed Fashoori

Manager

Café la Ventana

Manama,Bahrain

+97366371616



Mrs.Phinah Birungi

Manager

Marvin Phones

Kampala,Uganda

+256788445231



Mrs. Maria Mbabazi

Manager

Samaki Beach

Busabala,Uganda

+256702433306

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