Swaleh Mutebi
Kampala
Summary
Am detail-focused and result-oriented IT professional possessing 8 years plus of extensive knowledge in Computer Care and Maintenance, Graphics designing, Networking, Troubleshooting IT-related issues and effective training skills, Dedicated, organized, and self-directed. Team player with strong written, communication, and relationship-building skills. Capable of identifying Potential problems and providing recommendations for resolution. Well presented with excellent communication and team working skills and having a business approach to solving challenges. I am positive to change, can work under pressure, meet deadline demands under a demanding, multi-cultural and challenging environment.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Support Technician
SWAT TECHNOLOGIES LTD
Kampala
02.2015 - Current
- Overseeing local IT infrastructure including servers, security, networks, storage systems and desktops; perform second-level support for all workstation and server class systems, researching new trends and technologies leading to testing and justification for deployment
- Troubleshot and resolved Internet connectivity and general software and hardware issues
- Set up, tested and configured WI-FI networks, desktops, laptops and printers
- Coordinated hardware and software repair processes with outside vendors on a timely manner
- Performed desktop and laptop repairs for Apple IMacs' & MacBook, Lenovo, Toshiba, Sony, Dell, Acer and HP systems
- Networking, upgrading and updating the system software
- Creating end-user self-service tools and documentation, Developing training materials and procedures
- Troubleshot over 20 cases of Microsoft Outlook issues related to Microsoft windows & Mac OSX (Windows 10, 8, 7 etc.); resolving problems accurately and efficiently.
IT Support Technician
TAQADUM PETROLEUM UGANDA
Kampala
01.2011 - Current
- Provided desktop support, computer repair and maintenance, software setup & configuration, printer repair and maintenance
- Networking, upgrading and updating the system software
- Data Analysis
- Data Cleaning.
IT Support Technician
QUEEN STORE
Kampala
03.2014 - 01.2015
- Ensure materials received are of the right quality and quantity
- Data entry of the goods received
- Data Analysis
- Data Cleaning
- Checking and ensuring that materials received are of right quality and quantity
- Preparing system generated receipts and balancing the receipts for the goods received
- Coordinating store activities including material transfers
- Computer maintenance and giving passwords to qualified workers
- Graphics Designing.
IT Support Technician
PRIDE SENIOR SECONDARY SCHOOL
Mitiyana
01.2013 - 02.2014
- Set up, tested and configured networks, desktops, laptops and printers, coordinated hardware and software repair processes with outside vendors
- Maintained the network, Installed motherboards, processors, RAM and graphics cards in the university computers
- Managing application patches, time machine data backup, security changes and network configuration, testing and troubleshot new versions of Microsoft office, Mac OSX and windows software.
IT Technician (Part-time)
ACTED UGANDA
Kampala
03.2012 - 01.2013
- Ensured projects align with company processes, tactical planning, and strategic vision by reengineering applications and implementing process improvements
- Data Analysis
- Data Cleaning
- Analyzed network packet information and computer OS data to identify and characterize anomalies on networks
- Troubleshot over 20 cases of Microsoft Outlook issues related to Microsoft windows & Mac OSX (Windows 10, 8, 7 etc.); resolving problems accurately and efficiently.
IT Support Technician
WINLAND TECHNOLOGIES LTD
Kampala
01.2012 - 01.2013
- Desktop support, Computer repair and maintenance, Software setup and configuration also trained 45 staff the upcoming technologies and how to implement them
- Maintained network performance by performing monitoring and analysis, and performance tuning, troubleshooting network problems, and escalating problems to vendor
- Installing and performing repairs on hardware, software and peripheral equipment, following design and installation specifications
- Conducting computer diagnostics to investigate and resolve problems and provide technical assistance and support
- Graphics Designing.
Education
Bachelor of Information Technology -
Islamic University In Uganda
01.2015
Diploma: CCNA Networking -
Islamic University In Uganda
01.2011
Uganda Advanced Certificate of Education -
Kinaawa high school
01.2010
Uganda Certificate of Education -
Kinaawa high school
01.2006
Skills
- Help Desk Support
- Remote & Field Technical support
- Active directory administration
- Virtualization
- Administered Active Directory and provided base level IT supports to over 30 company personnel
- Desktop hardware, software applications, operating systems and network connectivity support
- Skilled Data Clerk
- Skilled troubleshooter
- Microsoft Office expert
- Microsoft Windows Expert
- Social Media Expert
- Client assessment/analysis
- Graphic Designer
- Networking
Accomplishments
- Have Designed and Branded Cash products in Kampala, Uganda.
- Procured 120 computers and led a Network Design team for the same.
- Successfully trained 65 employees on how to use a new operating system.
- Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department.
- Diagnosed hardware and software failures and resolved technical issues with a 99% success rate.
- Strategically increased productivity by 50% through the implementation of various process improvements.
Professional Development
- Workforce/ITS/Scanners/Projectors/SD Training, January 2014
- Linksys Router Configuration Training, May 2014
Certification
- Degree Of Bachelor Of Information Technology
- Certificate CCNA Routing and Switching: Scaling Networks
- Certificate CCNA Routing and Switching: Switched Networks
- Certificate CCNA Exploration: Network Fundamentals
- Certificate CCNA Exploration: Routing Protocols and Concepts
- Uganda Advanced Certificate Of Education
- Uganda Certificate of Education
Languages
luganda
First Language
English
Upper Intermediate (B2)
B2
Swahili
Beginner
A1
References
References available upon request.
Timeline
IT Support Technician
SWAT TECHNOLOGIES LTD
02.2015 - Current
IT Support Technician
QUEEN STORE
03.2014 - 01.2015
IT Support Technician
PRIDE SENIOR SECONDARY SCHOOL
01.2013 - 02.2014
IT Technician (Part-time)
ACTED UGANDA
03.2012 - 01.2013
IT Support Technician
WINLAND TECHNOLOGIES LTD
01.2012 - 01.2013
IT Support Technician
TAQADUM PETROLEUM UGANDA
01.2011 - Current
Bachelor of Information Technology -
Islamic University In Uganda
Diploma: CCNA Networking -
Islamic University In Uganda
Uganda Advanced Certificate of Education -
Kinaawa high school
Uganda Certificate of Education -
Kinaawa high school
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