Swalhe Sonia
Virtual Assistant
Kampala,102
Summary
Proven leader and innovator at Zaminna Inc, enhanced publication quality and online visibility through rigorous editing, SEO strategies, and fostering an inclusive environment. Skilled in project management and collaborative teamwork, drove efficiency and high-quality content production, significantly boosting reader engagement. An organized and dependable candidate successful at managing multiple priorities with a positive attitude., also willing to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Virtual Assistant
Zaminna Inc
04.2022 - 05.2024
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Maintained well-organized database system for improved information accessibility in daily operations.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Upheld highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Performed research to collect and record industry data.
Chief Editor
Zaminna Inc
01.2024 - 05.2024
- Enhanced publication quality by implementing rigorous editing and proofreading processes.
- Developed publication website, blogs and social media presence.
- Sustained and enhanced publication performance and fostered reliability, transparency and fairness.
- Adhered to ethical guidelines and standards to promote responsible publication and media practices.
- Processed and investigated appeals and complaints to resolve quickly and constructively.
- Oversaw, trained and developed writers and associates, assistants and junior editors to optimize production and quality of work.
- Implemented SEO strategies, driving higher web traffic and increasing online visibility for publications.
- Championed diversity in content topics and authorship, fostering inclusive publication environment.
- Streamlined editorial workflow for increased efficiency and faster turnaround times.
- Maintained up-to-date knowledge on trends in journalism standards and ethics to ensure compliance across all published works.
- Negotiated contracts with freelance writers, securing high-quality contributions at competitive rates.
- Collaborated with writers to refine article ideas, resulting in engaging and relevant content.
- Developed style guides to maintain consistency across all published content.
- Communicated directly with writers to collaboratively assess work and guide editorial improvements.
- Prepared, rewrote, and edited pieces to improve readability and impact.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
- Managed team of writers and junior editors to deliver accurate and engaging content.
- Set layouts and selected photos for stories to boost readership.
- Checked reference sources to verify dates, facts and statistics.
- Collaborated with graphics department to develop and implement visual elements.
- Adhered to Associated Press and internal style guidelines, educating staff on standards.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
- Determined readiness of written pieces, made changes, and approved final versions for publication.
Education
Bachelor's of Medical Laboratory Science - Medicine
05.2024 - 05.2024
- Completed final year project in Investigating the quality (Physical,chemical and microbiological properties) of domestic water utilized in Mbarara city and by Mbarara Regional Referral Hospital.
Skills
Fact-checking abilities
Reading
I read all kinds of books and blogs of all kinds of genres because I crave a kind of artistic expression found in great writing. Writings in a book are like a portal into the author's thoughts. I like to sit with author's thoughts and learn, digest or even argue. I am currently reading Maktab by Paulo Coelho. As Oscar Wilde would put it, "Life imitates art far more than art imitates life."
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mbarara University of Science And Technology - Bachelor's of Medical Laboratory Science, Medicine
05.2024 - 05.2024
Chief Editor - Zaminna Inc
01.2024 - 05.2024
Virtual Assistant - Zaminna Inc
04.2022 - 05.2024
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