Sylivia Atuheire
Kampala,Uganda
Summary
With a strong background in hospitality, sales, customer service and warehouse management, I am a driven professional. I also possess exceptional leadership and organizational skills as well as problem-solving abilities
Over the years i have acquainted myself with computer skills especially the microsoft office package, accounting skills and I can work with great attention to detail, manage priorities and work with little supervision.
Overview
13
13
years of professional experience
Work History
Regional Warehouse Manager
Leading Distillers (U) Limited
Kampala, Buloba
07.2019 - Current
- Drafted strategies to improve storage space utilization and distribution operations.
- Prepared inventory for loading by the responsible sales teams.
- Periodic stock-taking to ensure accuracy, optimize efficiency by identifying damaged products, and ensuring product availability.
- Generated warehouse loading vouchers, packing lists, and sales invoices.
- Supervised staff members in their daily work activities to ensure tasks were completed efficiently.
- Implemented quality assurance measures to guarantee product accuracy prior to the loading of goods.
- Planned schedules for receiving materials into the warehouse based on production needs.
- Established and maintained good relations with customers and sales teams.
Sales Representative
Leading Distillers (U) Limited
Kampala, Buloba
06.2016 - 06.2019
- Performed regular follow-ups on credit customers to ensure timely collection of trade receivables.
- Conducted market research to identify new markets, selling possibilities, and evaluated customer needs actively.
- Coordinated with the production department to ensure the timely delivery of orders.
- Developed key customer relationships to increase sales.
- Created activity reports on a daily, weekly, and monthly basis.
- Identified customer needs by asking questions, and forwarding the feedback to the sales manager to improve customer satisfaction.
- Utilized the door-to-door marketing strategy to improve sales.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
Hotel Manager
Capricorn Hotel
Kabale
01.2012 - 05.2016
- Ensured compliance with occupational safety and hazard regulations in accordance with the laws.
- Handled guest complaints and queries to ensure customer satisfaction.
- Assisted in budgeting processes and forecasting of sales revenue.
- Developed and enforced operational policies and procedures to improve service delivery.
- On-the-job training for new staff.
- Maintained and updated a client database to identify frequent customers and improve customer satisfaction.
- Monitored customer feedback surveys and took appropriate action.
- Supervising front desk officers, restaurant staff, and housekeeping to maintain efficiency and effectiveness.
Education
Bachelor of Business Administration - Finance
Makerere University Business School
Kampala06-2012
Computing Applications -
Management And Training Advisory Centre (MTAC)
Kampala04-2005
UACE -
Kitende Secondary School
Wakiso12-2004
UCE -
Kabale Hall
Kabale11-2000
Skills
- Operations management
- Sales management
- Performance management
- Teamwork and collaboration
- Administration and reporting
- Customer service
- Organizational skills
- Interpersonal communication
- Problem-solving abilities
Languages
English
First Language
English
Advanced (C1)
C1
Affiliations
- Knowledge of inventory management.
- Computer sills
- Accounting skills
References
References available upon request.
Timeline
Regional Warehouse Manager
Leading Distillers (U) Limited
07.2019 - Current
Sales Representative
Leading Distillers (U) Limited
06.2016 - 06.2019
Hotel Manager
Capricorn Hotel
01.2012 - 05.2016
Bachelor of Business Administration - Finance
Makerere University Business School
Computing Applications -
Management And Training Advisory Centre (MTAC)
UACE -
Kitende Secondary School
UCE -
Kabale Hall
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